Standard Apartment | View from room

Reviews of Hotel Gollner

4 out of 5
Hotel Gollner
Schloegelgasse 14, Steiermark, Graz, Styria

Reviews

8.6

Excellent

Rating 10 - Excellent. 145 out of 306 reviews" "
Rating 8 - Good. 111 out of 306 reviews" "
Rating 6 - Okay. 35 out of 306 reviews" "
Rating 4 - Poor. 9 out of 306 reviews" "
Rating 2 - Terrible. 6 out of 306 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Faith, Oakville

Disliked: Property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Marija Kovacevic on Aug 5, 2023
Thank you for taking time to rate our hotel.

2/10 Terrible

FILIPPO

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
terrible place please stay away
Response from Marija Kovacevic on Mar 3, 2023
Thank you for taking time to review our hotel. Best regards.

6/10 Okay

Catalin

Business traveler
Liked: Cleanliness, staff & service
Great location in the city center. Room amenities below the 4star rating.
Stayed 1 night in Aug 2022
Response from Marija Kovacevic on Aug 15, 2022
Thank you for taking time to review our hotel. We are happy to read that you enjoyed our central location. We are sorry that you did not enjoy your room. In the future we can offer you a Business Room if it is more to your taste. Best regards.

10/10 Excellent

Marina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoughtfully designed accommodations
Very nice property just a couple of blocks from the main pedestrian area. We stays in the apartment, which was spacious and well thought-out: there were plenty of spaces to put things down, towel bars/hooks (there are never any in most places!), conveniently located shelves, etc. - all of which are minor, but very welcome when one travels with a lot of stuff, kids, etc. Separate bedroom was, of course, a big plus.
Stayed 1 night in Jul 2022
Response from Marija Kovacevic on Jul 23, 2022
Thank you very much for the 10 points. We are happy to read that you and your family enjoyed your stay with us. We hope to see you again in the future. Greetings from Graz, Marija Kovacevic - Hotel Gollner

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful. Gave appropriate recommendations and directions. Hotel is located at a tram stop and is 10 minutes from the main train station. Lots of dining options close and short walk to old town area. Will return if I’m back Graz.
Stayed 6 nights in May 2022
Response from Marija Kovacevic on Jun 12, 2022
Thank you very much for your great feedback. We hope to see you again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming hotel.
Lovely place. Beautiful breakfast. Staff very welcoming. Unfortunately for me the room was overly warm.
Stayed 1 night in Sep 2021

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in Graz.
Pleasant one night stay in a large room with a large bathroom. The bed was comfortable and breakfast was good. Short walk to restaurants and shopping.
Stayed 1 night in Oct 2019
Response from Y. Schöller on Oct 23, 2019
Thank you so much for this positive assessment which was also so well grounded. We are happy to see that the location of our hotel right in the center of Graz was an advantage to you. With best regards, Yannick Schöller, reservation/reception

10/10 Excellent

Ugur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* for everything. Only negative thing is that their car park costs. €17. As we arrived very late didn’t really had chance to park elsewhere and also didn’t know there was a charge, also did not expect to pay that much either
Stayed 1 night in Aug 2019
Response from Y. Schöller on Sep 5, 2019
Thank you so much for this positive assessment. We are very satisfied to see that you obviously enjoyed your stay in Graz. I just want to mention that parking costs the same or even more when you park somewhere else. Please do not hesitate to contact us if you are planning to visit Graz in the future. With best regards, Yannick Schöller, reservation/reception

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Y. Schöller on May 1, 2019
Herzlichen Dank für Ihre positive Bewertung! Sie wird unserer gesamten „Mannschaft“ ein weiterer Ansporn sein. Ausdrücklichen Dank und liebe Grüße möchte ich Ihnen auch im Namen des ganzen Rezeptionsteams übermitteln! Mit freundlichen Grüßen Yannick Schöller, Reservierung/Reception

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were spacious, clean and modern. Great value for money. Could be improved by the addition of serving food through the day too and not just at breakfast.
Stayed 2 nights in Mar 2019
Response from Y. Schöller on Apr 11, 2019
Thank you so much for this positive assessment. We are very satisfied to see that you obviously enjoyed your stay in Graz. Please do not hesitate to contact us if you are planning to visit Graz in the future. With best regards, Yannick Schöller, reservation/reception

6/10 Okay

Rok

Liked: Cleanliness, property conditions & facilities
Pleasant stay
Hotel is OK, I was only a bit disappointed about the breakfast (food bought from the Lidl supermarket, at least some locally-produced food - e. g. juices or apples - would be good to have)
Stayed 1 night in Mar 2019
Response from Y. Schöller on Apr 11, 2019
The Hotel GOLLNER-staff would like to thank you for this assessment. Every feedback is important for us to improve and we are certainely going to discuss your suggestions. I just want to point out that we allready offer products made in Styria (name of the region) like honey, eggs,the typical pumpkin seed oil etc. With best regards, Yannick Schöller, reservation/reception

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, good breakfast, good location
Stayed 1 night in Oct 2018
Response from Y. Schöller on Nov 9, 2018
Thank you so much for this positive assessment. We are very satisfied to see that you obviously enjoyed your stay in Graz. Please do not hesitate to contact us if you are planning to visit Graz in the future. With best regards, Yannick Schöller, reservation/reception

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Room to warm
Great location. Went there in October which was unusually warm and the AC was not available. Room was very warm and staff wouldn't turn on AC. And opening the window wasn't an option because of the street noise. Other than that the room itself was very nice, clean and in a fantastic location.
Stayed 6 nights in Oct 2018
Response from Y. Schöller on Nov 4, 2018
The Hotel GOLLNER-staff would like to thank you for this assessment. Every feedback is important for us to improve in future. We are sorry that you felt it was too warm. It was hard for us to find a solution because most of our guests asked us to put on the heating (what we did). With best regards, Yannick Schöller, reservation/reception

10/10 Excellent

Dennis, Edmonton, Alberta, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and very comfortable room. Air conditioning very good and very important since it was very hot.
Stayed 3 nights in Sep 2018
Response from Y. Schöller on Oct 11, 2018
Thank you so much for this positive assessment. For us this is an incentive to continue our path. We will try our best to even improve our service in the future. With best regards, Yannick Schöller, reservation/reception

8/10 Good

François , Virginia Beach, VA

Liked: Cleanliness, staff & service, property conditions & facilities
When I arrived in my room I realized their wasn’t any air conditioning. It was an unusually warm day and the room was facing the sun so it was pretty warm. I asked the direction and they moved me to a garden room, didn’t have air conditioning but away from the sun and street noise. The following day they were able to upgrade me to a larger and air conditioned room. Great location and great customer service!
Stayed 2 nights in May 2018
Response from Y. Schöller on May 26, 2018
Thank you very much for this positive assessment. It is good to recognize that you were satisfied with the stay in our Hotel. Fortunately we could find a solution concerning the air condition that you were pleased with. With best regards, Yannick Schöller, reservation/reception

10/10 Excellent

senior citizen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Close to old city and plenty of eating places. Staff very helpful. Only complaint was the supply of toiletries which had to be continually asked for..
Stayed 7 nights in Apr 2018
Response from M.Gerlach on May 8, 2018
Thank you so much for this positive assessment. For us this is an incentive to continue our path. We will try our best to even improve our service in the future. The Hotel GOLLNER-staff would like to thank you for this assessment. Every feedback is important for us to improve in future. Kind Regards, M.Gerlach/Reception

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Good hotel.
The beds very uncomfortable. Very hard to sleep on them.
Stayed 3 nights in Jan 2018
Response from Y. Schöller on Jan 29, 2018
The Hotel GOLLNER-staff would like to thank you for this assessment. Every feedback is important for us to improve. We are very sorry to recognize that you had such trouble with your bed. If we knew the room number, we could check the quality of the mattress immediately. With best regards, Yannick Schöller, reservation/reception

10/10 Excellent

John, Rochester, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in Graz!
This is a nice hotel with a very helpful staff. My stay was quite pleasant and trouble-free.
Stayed 2 nights in Nov 2017
Response from Y. Schöller on Nov 24, 2017
Thank you so much for this positive and well grounded assessment. For us this is an incentive to continue our path. Especially because all the things you mentioned (located in city-center, good service etc.) are also very important to us and we are happy that they are recognized by our guests. With best regards, Yannick Schöller, reservation/reception

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel Gollner Graz
Great hotel , great location , good bus and tram connections
Stayed 11 nights in Aug 2017
Response from Hotel Gollner on Sep 30, 2017
Thank you very much for this positiv assessment. It is good to recognize that you were satisfied with the stay in our Hotel and the central position of it. We would be very pleased to hear from you again. With best regards, Yannick Schöller, reservation/reception

6/10 Okay

Andrew, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not a 4 star hotel
It was nice hotel but not to the standard I would have expected of a 4 star. The bedroom was adequate though the clear glass walls and door were odd so that anyone can see you in the bathroom, even through the window. It was very hot and there was no air conditioning in the bedroom. Impossible to have the window open at night because I couldn't close the curtains
Stayed 3 nights in Jul 2017
Response from Y. Schöller on Jul 23, 2017
The Hotel GOLLNER-staff would like to thank you for this assessment. Every feedback is important for us to improve. Please contact our reception the next time, if you prefer a room with air condition. With best regards, Yannick Schöller, reservation/reception

10/10 Excellent

Barrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GRAZ: A MUST SEE FOOD N CULTURE DESTINATION
Graz, a city rich in history, architecture & design, in Summer, becomes alive with affordable outdoor eateries, cycling & walking opportunities to explore the multitude of cultural venues. Our hotel was within steps of popular shopping destinations, affordable eats & a crossroads of the electric trolley transit system; perfect for people watching while having a cappuccino, grenadine or beer! 2 must food n drink stops within minutes of one another include fresh bakery AUER & chic bar & tapas ' M'
Stayed 1 night in Jun 2017
Response from Hotel Gollner on Jul 1, 2017
Thank you so much for this positive and well grounded assessment. It will be very interestring to read for everybody who is planning to visit Graz (not just for Hotel GOLLNER-clients). Please do not hesitate to contact us when you are planning your next trip to our beautiful little City. With best regards, Yannick Schöller, reservation/reception

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golner hotel
Golner hotel has a great tram and bus connection to the whole city. Friendly and helpful staff . Clean modern rooms . Recomended hotel .
Response from Hotel Gollner on Jun 3, 2017
Thank you so much for this positive and well grounded assessment. It is good to see that the location of our hotel right in the center of Graz was an advantage for you. The whole Hotel GOLLNER was satisfied to see that you obviously enjoyed your stay at the styrian capitel city and we all hope you are going to contact us if you are planning to visit Graz in the future. With best regards, Yannick Schöller, reservation/reception

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
The "business double" was spacious and comfortable. Everyone was friendly and knowledgeable -- nice to be in a smaller hotel, walkable around the historic district. Would love it if they had a hotpot of some sort in the room so that we could heat water to make coffee or tea, but that's the only improvement I would suggest.
Response from Hotel Gollner on May 7, 2017
Thank you very much for this positiv assessment. It is good to hear that you were satisfied with the stay in our Hotel. Please just ask for hot water at the hotelbar or for an electric kettle at the reception and we will bring it immediately. With best regards, Yannick Schöller, reservation/reception

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location to pedestrian area is good. Room was very warm with 60-70 degrees out. Had windows open for ventilation but the street noise was terrible. Lost more hours of sleep than had sleep. Stay away from tram side of building. Service was exceptional. Common areas were spotless.
Response from Hotel Gollner on Apr 13, 2017
The Hotel GOLLNER-staff would like to thank you for this assessment. It will be a strong motivation for us. Please contact us before your next arrival, so we can offer you one of our business-rooms, which all have air-condition. With best regards, Yannick Schöller, reservation/reception

6/10 Okay

Kaveh, Japan

Liked: Cleanliness, property conditions & facilities
For the money that you spend, the quality is not so acceptable.
Response from General Manager on Nov 11, 2016
The Hotel GOLLNER-staff would like to thank you for this assessment. Every feedback is important for us to improve. Unfortunately you were not happy with our price-performance ratio. We really try to find the best price and the best room for everyone individually. This is why we have 55 very different rooms and all together 7 different price-categories. With best regards, Yannick Schöller, reservation/reception

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice overall...
My second stay at Hotel Gollner after 4 stays at another hotel... so my expectations were that it compared favourably. All was very nice, including a refurbished bathroom... but no bath and a very impersonal bedroom with no fridge and very small armchairs either side of a disproportionally big coffee table. Bottom line: doesn't compare favourably to my previous hotel through lack of what I would call personal touch/attention to detail. Breakfast is €15.50, which, for a light eater like me, is just not good value for money so I had breakfast out. Great staff and location though but, overall, for what I paid, it was fine rather than great.
Response from Sals/Petra Puntigam on Mar 21, 2016
Dear guest ! Thank you for taking the time to feedback .We have in our house and rooms with bath , refrigerator or Miniküche.Wir would be pleased to welcoming you soon again in our house

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location near the Opera
Great staff and location. Older hotel, but very nice and large rooms.
Response from Petra Puntigam on Nov 4, 2015
Thank you for your application. We are very pleased that in our house have felt very comfortable. This is motivation for us to continue to do everything to ensure that our guests feel comfortable. We look forward to your next visit! Sincerely, Hotel Gollner

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place tucked away close to everything !
Super spacious and clean room for a family of four.
Response from office@hotelgollner.at on Oct 14, 2015
Thanks for the feedback. Your Hotel Gollner

6/10 Okay

Christer

Liked: Cleanliness, staff & service, room comfort
Response from Hotel Gollner on Aug 16, 2015
Thank you for taking the time to give us a short review! Lots of greetings from Graz, Hotel Gollner

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 stars Hotel, 5 stars Service
Rooms are clean, staff are very helpfull. I hope they put a minibar in the future.
Response from Hotel Gollner on Aug 17, 2015
Thank you for taking the time to give us a short comment about your stay. We are very pleased that you felt comfortable in our Hotel Gollner and enjoyed your vacation in Graz. Minibars we have in all rooms except "Economy" category! Hope to see you again one day! Best regards from Graz!

8/10 Good

Doug, Linz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location, friendly staff.
I was very pleased with this hotel. The hotel staff was very friendly and spoke English very well. No problem with late check ins, since the front desk also maintains a small hotel bar that's open very late. Minutes from major tram and u-bahn stops and the staff was very helpful giving me some great directions around town.
Response from Hotel Gollner on Aug 17, 2015
Thank you very much for your great review! We are happy that you enjoyed your stay in our hotel. This is motivation for us to continue to do everything to ensure that our guests feel comfortable. We look forward to your next visit!

8/10 Good

Colin, South England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, a very good hotel with a relaxed atmosphere and very welcoming, efficient staff. Nothing was too much trouble for them. Location excellent, with a major tram junction only a few minutes' walk if needed. Did not have breakfast there, but had a good coffee and breakfast roll to go, on last morning. Room on second floor comfortable, lacking in some modern IT conveniences such as USB charging ports, but hotel has excellent, free WiFi. I would recommend this hotel to others.
Response from Hotel Gollner on Aug 17, 2015
Thank you very much for your great review! We are happy that you enjoyed your stay in our hotel. This is motivation for us to continue to do everything to ensure that our guests feel comfortable. We look forward to your next visit! All the best for you and kindest regards, Hotel Gollner

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Gollner is a lovely place to stay
The hotel was easy to find and the staff were very friendly and helpful. I asked for a room with a bath and the bath was a generous size. The hotel was super clean! I would definitely stay here again.
Response from Hotel Gollner on Aug 16, 2015
Thank you for your message and your time to write us. We are very pleased that you felt comfortable in our Hotel and that you enjoyed your vacation in Graz. Hope to see you again one day! Best wishes from Graz, Hotel Gollner

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
none
Arrive late in the evening and the front desk was very helpful despite the hour of the day.
Response from Hotel Gollner on Dec 19, 2015
Thank you for your review . We are very pleased that in our house have felt very comfortable . This is motivation for us to continue to do everything to ensure that our guests feel comfortable . We look forward to your next visit ! Sincerely, Hotel Gollner

10/10 Excellent

KY, Tokyo

Liked: Cleanliness, staff & service, room comfort
Good location, Friendly stuff
This was really a good hotel. I really love it. The hotel is located near a Tram station. The main street is located in a walking distance. Only the missing point is that there was no water boiler in the hotel room. The rest of the things were fantastic.
Response from Petra Puntigam on Aug 19, 2015
Thank you for the nice feed beck . A kettle , you can always have in the room. We look forward to your next visit

10/10 Excellent

Bernard, Torquay, Devon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful building and location
This was my first stay at Hotel Gollner after staying 6 times at the nearby Romantik Park Hotel. Although the room I was given was totally adequate for my needs and its bathroom was excellent, it is obvious that I was given one of their smaller, less grand rooms. It is fair enough since I had booked a single room with double bed. This is what I got although I was a little surprised that it came with a single quilt, which somehow defeated the object of having a double bed since the quilt was smaller than the bed itself. My other suggestion is regarding breakfast. There are only 2 choices: the full, eat as much as you like breakfast at €15 or the sandwich and hot drink to take away at €4.80. For people like me (and I guess I'm not unique!) something in between is the preferred choice. As a result, I opted for the many great places in Graz where you can have a great breakfast for €5 to €8. Overall, a very good hotel with outstanding staff where I intend to stay again when I'm in Graz again.
Response from Petra Puntigam on Aug 19, 2015
Thanks for the feedback , for breakfast, we will figure out something . Our team is looking forward to their next coming

8/10 Good

threeP

Liked: Cleanliness, staff & service, room comfort
1-night stay
Been in Graz for business. Hotel was perfect to my goal. I arrived really late, room was ready for me, really nice and perfectly clean, small problem with electrics (a lamp did not work, remote control batteries were almost off) but not really an issue. Check-in and check-out flawless and speedy, staff really kind and polite. Hope to come back, maybe I'll get the chance for the inviting breakfast.

10/10 Excellent

Jose, Tel Aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel have very good located, very good breakfast and a excellent staff .
Response from Petra Puntigam on Aug 19, 2015
Love you so much for the good feedback . We look forward to come back to her

10/10 Excellent

Itamar, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel. Could not be anything better
Fantastic Hotel. Could not be anything better

8/10 Good

Antti, Helsinki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good location
Nice stay, even though they no longer have their parrot in the lobby. Wi-Fi (wlan) could have been faster, sometimes the internet dropped despite having 5 bars local wireless connection.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staffs
We stayed fir 1 night. The staff is quite kind and supportive for all of our requests. We will surely stay at this hotel again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was one of the best hotels we ever stayed. Conveniently located in the hart of downtown Graz. Apartment that we stayed was spacious and spotlessly clean.

8/10 Good

Henk, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located
The friendly staff are the aspect I will remember most. The room was somewhat small.

8/10 Good

Burf, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back near the Opera and Markets in Graz
This is an old fashioned hotel near TU Graz and the main transport hub. Its a few minutes from the Opera and the markets as well, and quite close to the CBD. Staff were friendly even when I arrived round midnight. Breakfast was excellent and would be ideal in summer outdoors. The lift was small even by Austrian standards but my room was quite large (upgrade I suspect!). My room had double lockable doors making me feel double secure. Bathroom was a little old-fashioned but serviceable, although shower was aligned perpendicular to the bath.

10/10 Excellent

BBT, UK

Liked: Cleanliness, staff & service, room comfort
Very friendly welcome
I recommend this hotel - we were greeted in a friendly and warm manner by the mail receptionist who spoke excellent English. My room was very clean and recently redecorated - the bathroom was sparkling. The only problem was the broken lift which was being repaired. However, there was a porter who carried bags to the rooms, although my fellow traveller suffered with the stairs.

4/10 Poor

David, Toronto

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not four stars
Good: close to old town - about four blocks; professional staff. Bad: expensive (for what you get); poor beds - reminded me of a summer camp cot with a duvet that barely fit the bed or the beds in the two star hotels I slept in when traveling through China; poor or non-existent curtains. creaky floors, expensive breakfast but limited choice and quality; pricey parking not included. Smoke filtering through from somewhere into our room. Won't be going back.

10/10 Excellent

Fleming, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed it vwey much.

10/10 Excellent

Snagga, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and very efficient hotel
Great stay.

10/10 Excellent

Shirin Nichols, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful vacation in the beautiful city of Gratz

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and location
The Gollner is a good hotel with friendly staff. It is located near the city center and just across the street from a streetcar stop. One minor complaint was road noise, but this is hard to avoid with a hotel in the middle of an urban area.