Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews of Hotel Mercure Graz City

4 out of 5
Hotel Mercure Graz City
Lendplatz 36-37, Graz, Styria

Reviews

8.4

Very Good

Rating 10 - Excellent. 247 out of 631 reviews" "
Rating 8 - Good. 290 out of 631 reviews" "
Rating 6 - Okay. 66 out of 631 reviews" "
Rating 4 - Poor. 21 out of 631 reviews" "
Rating 2 - Terrible. 7 out of 631 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Alain

Stayed 3 nights in Dec 2023
Response from Caroline, Guest Relation Manager on Dec 24, 2023
Dear Alain,Thank you for your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back in the future.Best wishes,Caroline, Guest Relation Manager

6/10 Okay

Anders

Stayed 1 night in Dec 2023
Response from Caroline, Guest Relation Manager on Dec 20, 2023
Dear Anders,Thanks for taking the time to share your views of your stay at our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to have the opportunity to welcome you back again on a future occasion.Best regards,Caroline, Guest Relation Manager

10/10 Excellent

Adeleh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service, great breakfast, recommend
Stayed 1 night in Dec 2023
Response from Caroline, Guest Relation Manager on Dec 12, 2023
Dear Adele,Thank you for sharing your review.We are thrilled to hear that you enjoyed our attentive service and that our breakfast selection met your expectations. It’s delightful to know that the cleanliness of our rooms and the overall condition of our hotel contributed to a comfortable stay for you. Our team strives to provide a seamless experience for our guests, and your appreciation for the comfort of our rooms is a testament to their efforts.We look forward to welcoming you back.Kind regards,Caroline, Guest Relation Manager

10/10 Excellent

José Antonio

Stayed 1 night in Nov 2023
Response from Caroline, Guest Relation Manager on Nov 13, 2023
Dear José Antonio,Thank you for your positive review, we appreciate it.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon, Best regards,Caroline, Guest Relation Manager

8/10 Good

Muhammed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was very good, comfortable rooms only downside no iron available
Stayed 3 nights in Aug 2023
Response from Caroline, Guest Relation Manager on Sep 6, 2023
Dear Muhammed, We are grateful for your kind review.We are delighted to hear that you had a comfortable stay and appreciated the cleanliness and comfort of our rooms. Our team works hard to ensure our guests have a pleasant experience.We apologize for the inconvenience caused by the unavailability of an iron in your room. We do have irons available upon request at the reception. In the future, please do not hesitate to contact our staff, who are always happy to assist with any needs you may have during your stay.We hope to be able to welcome you back in the future. Kindest regards,Caroline, Guest Relation Manager

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC was not working when I arrived. Front desk immediately checked it and had another room available for me and had the key to my new room delivered to me in the first room. I was upgraded to a privileged room with wet bar included at no extra charge. They handled it extremely well.
Response from Manager on Aug 25, 2023
Dear Jamie, Thank you for taking the time to review your stay.We are thrilled to hear that our front desk team was able to promptly address the air conditioning issue and provide you with an upgraded room at no extra charge. Your satisfaction is our top priority, and we're glad that you enjoyed the Privilege room amenities, including the wet bar.We look forward to the pleasure of welcoming you back in the future. Kind regards,Caroline, Guest Relation Manager

8/10 Good

Katarzyna

Stayed 1 night in Aug 2023
Response from Caroline, Guest Relation Manager on Aug 16, 2023
Dear Katarzyna, Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon, Kind regards,Caroline, Guest Relation Manager

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Aug 2023
Response from Caroline, Guest Relation Manager on Aug 14, 2023
Dear Robert,Thank you for taking the time to share your feedback.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to a return visit from you in the future.Best wishes,Caroline, Guest Relation Manager

8/10 Good

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
GREAT breakfast
Stayed 1 night in Jul 2023
Response from Caroline, Guest Relation Manager on Jul 27, 2023
Dear Christopher,Thank you for this positive review of your stay.We are thrilled to hear that you enjoyed our delicious breakfast buffet and found our hotel to be clean and well-maintained. Our team takes great pride in providing exceptional service, and your kind words are truly appreciated. It's wonderful to know that your stay with us met your expectations and that you had a pleasant experience.We look forward to seeing you again. Best wishes,Caroline, Guest Relation Manager

6/10 Okay

Bernhard

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Housekeeping staff noisy and loud ! If you want to be woken up like in a prison camp by shouting staff then this is your place ! On the busiest weekend in their calendar the managements had a nice weekend off and I could not talk to them about my experience. Happy that they could sleep in , I could not !!
Stayed 3 nights in Jun 2023
Response from Caroline, Guest Relation Manager on Jul 13, 2023
Dear Bernhard,Thank you for taking the time to share your review.We are glad to hear that you found our room cleanliness up to your expectations. However, we are truly sorry for the inconvenience caused by the noise from our housekeeping staff. We understand how important a good night's sleep is for our guests, and we will address this issue with our team to ensure a more pleasant stay for future guests. We also apologize for the unavailability of our management during your stay. We assure you that we take all feedback seriously and will work on improving our services.We hope you will consider staying with us again in the future. Best regards,Caroline, Guest Relation Manager

10/10 Excellent

NOBUO

Stayed 1 night in Jun 2023
Response from Caroline, Guest Relation Manager on Jun 26, 2023
Dear Nobuo,Thank you for this positive review.We are pleased that we were able to meet your expectations.We look forward to seeing you again on your next visit.Best wishes,Caroline, Guest Relation Manager

8/10 Good

Gitte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt hotel
Et dejligt hotel, centralt beliggende i byen. Stille. God morgenbuffet, stort udvalg, ren og pæn. Personalet var meget hjælpsomme. Tæt på togstation og sporvognen lige udenfor døren.
Stayed 4 nights in May 2023
Response from Caroline, Guest Relation Manager on May 24, 2023
Kære GitteTak for din anmeldelse og de positive kommentarer om vores hotel!Vi er glade for at høre, at du nød vores centrale beliggenhed og den rolige atmosfære. Det er ligeledes dejligt at vide, at vores morgenbuffet med et stort udvalg faldt i din smag, samt at du fandt vores personale hjælpsomme. Vi sætter pris på din feedback om nærheden til togstationen og sporvognen, og vi håber, at det gjorde din rejse rundt i byen endnu nemmere.Vi ser frem til at byde dig velkommen tilbage på Hotel Mercure Graz City i fremtiden. Med venlig hilsen,Caroline, Guest Relation Manager

10/10 Excellent

HyeonCheol

Stayed 3 nights in May 2023
Response from Manager on May 16, 2023
Dear Hyeon,Thank you for this kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you again soon.Best wishes,

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Very hot room
Cannot recommend. Out dated hotel with very hot rooms eventhough it was cold outside. The airco doesn’t provide any cooling and overall damp room
Stayed 1 night in May 2023
Response from Caroline, Guest Relation Manager on May 24, 2023
Dear Guest,Thank you for your feedback.We are sorry to hear that your stay did not entirely meet your expectations. We regret that you did not let us know of any concerns regarding the temperature of your room at the time, our team is always on hand to assist. All our rooms are equipped with air conditioning to ensure a comfortable stay. We understand that the room decor was not to your liking and we have noted your comment for our consideration.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Best regards,Caroline, Guest Relation Manager

6/10 Okay

Tony

Stayed 1 night in May 2023
Response from Front Office Staff on Jul 4, 2023
Dear Tony!Thanks for your review! Please contact us right away when you have some issues with your stay!Regards

8/10 Good

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property was nice. Tub drain didn’t work but we lifted it out. Appreciate the coffee and the staff gave us extra
Stayed 1 night in May 2023

10/10 Excellent

Christa

Stayed 1 night in Apr 2023

6/10 Okay

Eugenio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Very convenient and close to shops and restaurants. Cons: Queen-size bed with a single cover; if you move around, your leg will be out of the cover. The heater is on all the time even if it's springtime, a waste of energy.
Stayed 7 nights in Mar 2023

8/10 Good

JaeHa

Stayed 5 nights in Mar 2023

10/10 Excellent

Konstantinos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from the train station, town centre in walking distance

10/10 Excellent

Alexander

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location
Nice hotel, upgraded to a superior room. Staff are very friendly and breakfast is good
Stayed 2 nights in Nov 2022

6/10 Okay

Seiichi

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Wifi was not available in my room. Although hotel receptionosts knew the problem they did not inform me of it at the time of my check in. After I requested room change they tried to move to smaller room with the same rate.
Stayed 3 nights in Nov 2022

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice and clean
Hotel was really comfortable, nice and clean. Perfect location for my needs. Room was available before check-in time which is always a great thing. Did not have breakfast as I had to leave early.
Stayed 1 night in Oct 2022

10/10 Excellent

Sebastian

Stayed 1 night in Sep 2022

2/10 Terrible

Mohammad

Stayed 1 night in Aug 2022

10/10 Excellent

Sand

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff & clean rooms
Stayed 2 nights in Jul 2022

10/10 Excellent

Anders Frederik

Stayed 1 night in Jul 2022

10/10 Excellent

Shai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, very good breakfast, easy walking to all attractions immediate area around the hotel not very interesting
Stayed 1 night in May 2022
Response from René on Jun 13, 2022
Dear Shai! Thank you for taking the time to tell us about your experience at the Hotel Mercure Graz City. It is always a pleasure to receive positive feedback. We hope to welcome you back to our hotel very soon! Kind regards, René Pagitz - Assistant Manager

10/10 Excellent

Karlheinz

Stayed 2 nights in May 2022
Response from René on May 25, 2022
Sehr geehrter Herr Karlheinz! Vielen Dank für die tolle Bewertung, die Sie dem Hotel Mercure Graz City gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, René Pagitz - Assistant Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from René Pagitz on May 3, 2022
Dear Mr. Michael! Thank you for taking the time to share your feedback regarding your stay at the Hotel Mercure Graz City. Kind regards, René Pagitz - Assistant Manager

10/10 Excellent

liat

Stayed 5 nights in Apr 2022
Response from René Pagitz on May 3, 2022
Dear liat! Thanks for staying with us at the hotel Mercure Graz City. We work hard to make our guests happy and appreciate your feedback! Best regards, René Pagitz - Assistant Manager

10/10 Excellent

Helmuth

Stayed 1 night in Nov 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The only disappointing thing I could write about is the cleaning service. There was some kind of dirt on the floor near the window, which could easily be vacuum cleaned, but it was not removed for 3 days!
Stayed 3 nights in Aug 2021

10/10 Excellent

Emiliano

Stayed 3 nights in Sep 2021

10/10 Excellent

Denny

Stayed 1 night in Sep 2021

10/10 Excellent

Dlkhaz

Stayed 1 night in Aug 2021

8/10 Good

Thomas

Stayed 1 night in Aug 2021

10/10 Excellent

Fotini

Stayed 1 night in Aug 2021

6/10 Okay

L.Vriesendorp

Stayed 2 nights in Aug 2021

10/10 Excellent

ROBERT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Extremely comfortable hotel located in the centre of Graz, very friendly staff.
Stayed 1 night in Aug 2021
Response from René Pagitz on Sep 8, 2021
Dear Robert! Thanks for staying with us at the hotel Mercure Graz City. We work hard to make our guests happy and appreciate your feedback! Best regards, René Pagitz - Assistant Manager

10/10 Excellent

Ulrich

Liked: Staff & service, property conditions & facilities
Gerne wieder
Hotels.com liegt nahe der Altstadt. Gutes Frühstück. Leider teuer beim Parken.
Stayed 2 nights in Jul 2021

10/10 Excellent

Melanie

Stayed 1 night in Jul 2021

8/10 Good

Rene

Stayed 1 night in Jun 2021

10/10 Excellent

Angelo

Stayed 1 night in May 2021

8/10 Good

Florian

Stayed 1 night in May 2021

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Eigentlich immer gut
Ich bin Öfters im Mercure und es war immer gut. Nur diesmal hat die Fernbedienung des TVs nicht funktioniert und zugleich hat auch noch das WLAN nur sporadisch funktioniert. Wäre das nicht gewesen könnte ich das Mercure nur empfehlen.
Stayed 2 nights in Apr 2021
Response from René Pagitz on Apr 28, 2021
Liebe(r) Anonymous! Es freut uns sehr zu hören, dass Sie sich normalerweise bei uns wohl fühlen. Wenn Sie uns direkt bei Ihrem Aufenthalt die Probleme melden, können wir diese gleich vor Ort lösen. Jedenfalls danken wir Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Hotel Mercure Graz City die Zeit genommen haben, uns eine Rückmeldung zu geben. Mit besten Grüßen, René Pagitz - Assistant Manager

10/10 Excellent

Steen Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Graz
Corona madness in the world - mannaged perfect by the hotel - great staff -all of them - breakfast top delicious - I must recommend all travelers
Stayed 1 night in Dec 2020
Response from Domen Vidovic on Jan 13, 2021
Dear Mr. Steen, thank you very much for your positive review! We are very pleased to hear, that you enjoyed your stay in our hotel, and are looking forward to your next visit! We wish you all the best! With our kindest regards, Domen Vidovic, Reservation Manager Mercure Hotel Graz City

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Besonders hervorzuheben ist das Servicepersonal im Frühstücksbereich, freundlich, hilfsbereit, und bemüht.
Stayed 2 nights in Sep 2020
Response from René Pagitz - Assistant Manager on Oct 6, 2020
Lieber Herr Christian! Vielen Dank für die gute Bewertung, die Sie dem Hotel Mercure Graz City gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,

10/10 Excellent

Graham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jun 2020

10/10 Excellent

Elena

Stayed 2 nights in May 2020