Ratings based on 187 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
100% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from scotland

Very nice hotel close to centre

Posted Sep 15, 2016
Pros: Location
Cons: Better stocked bar and staff presence at pool
Location: Plenty of sites and shops. Very close to funicular railway, lift and steps to the castle
Very well situated. Walking distance of most of the main attractions. Swimming pool very welcome in hot weather but very small. No staff near pool you need to ring for service.very comfortable bar but very limited stock. We stayed three very enjoyable nights and would have no hesitation in staying here again.
Comment from Hotel Management
Sep 15, 2016 by Your Schlossberghotel - Team, Hotel Management
Dear Anonymous, thank you very much for your review about your stay in our hotel. We are delighted that you enjoyed your time in Graz and in our hotel. Thank you for your input about the staff at the pool. As this area is only used a couple of hours each day and only a few weeks in the year it is unfortunately not feasable to have a fully equipped and fully staffed bar there, but as you mentioned, there is a phone right next to the pool and we are happy to bring the drinks and snacks of your choice up to the pool at any time. We do hope to welcome you soon again in our hotel and we send best regards from Graz,
5 out of 5
by A verified traveler

관광에 매우좋은위치

Posted Sep 14, 2016
넘무 좋은 추억을 주는 호텔 아침식사와 직원들의 서빙은 매우훌륭햇고 곳곳의 그림은 눈호강을 주었다 무엇보다 옥상의정원과 뷰는 압권으로 예쁘고 특별한 힐링을 주었다 또가고싶은 베스트 호탤이다
5 out of 5
by A verified traveler from Mentor, Ohio

Nice Hotel close to Downtown

Posted Aug 23, 2016
Pros: Near Downtown
Cons: None
Location: Near downtown. Lots of sight seeing in walking distance.
Very nice hotel near downtown. Room was very comfortable and clean.
Comment from Hotel Management
Aug 24, 2016 by Your Schlossberghotel - Team, Hotel Management
Dear David, thank you for taking the time and giving us a feedback about your stay in our hotel. We are delighted that you had such a great time in Graz and in our house. The location of our hotel is indeed highly convenient as it is only a couple of minutes walking distance from the city center and the main sights, restaurants and shopping areas. We are also glad that you enjoyed your room and we do hope to welcome you soon again in our hotel,
5 out of 5
by A verified traveler from Toronto, Canada

In the quiet heart of Graz

Posted Aug 7, 2016
Pros: Location, courteous staff, rooftop terrace
Cons: I had a single room with a double bed, but the duvet was only for one person. It should have had a double duvet. No need to skimp on the duvet!
Location: Sackstrasse - Kastner & Oehler department store, other shops, Hauptplaz (main square), La Strada summer festival
The Schlossberg Hotel is very situated in the old town of Graz. It is a couple minutes walk to Hauptplatz, shops and the charming old streets. The #4 and #5 tram is only a couple of metres away, which was handy for me because I needed the #5 to go visit relatives. The staff was extremely courteous and helpful. The reason for my visit was a family funeral and the staff were very kind. I also had to keep tabs on work back in Canada so the complimentary wifi was indispensable and the staff also helped me fax and scan documents as well as make local calls, which was also complimentary. The hotel itself is very charming. The lobby is cozy and a nice spot to have a coffee or a drink. The hotel is full of contemporary art, which was interesting and sometimes not to everyone's taste. The rooftop terrace is very lovely. You can lounge by the pool and look out over the rooftops of old Graz and listen to the church bells ring. It was also a nice spot for a glass of prosecco. I would definitely stay here again!
Comment from Hotel Management
Aug 13, 2016 by Your Schlossberghotel - Team, Hotel Management
Dear Kathy, thank you for your lovely feedback. I am glad that we could help to make this very difficult time just a little bit easier and that we could assist you in various ways. Our roof top garden is indeed a lovely spot and a place of tranquility that is often so comforting. Thank you for the information that you prefer a bigger duvet. As a standard in all the rooms we only have the in Europe more common single duvets and also with two persons we have two single duvets, one for each person. We do have some extra large duvets though on special request. So if you just let us know at the time of booking or at arrival for your next booking we are happy to arrange a bigger duvet for you. We do hope to welcome you soon again in our hotel, hopefully for a happier occasion, and send best regards from Graz,
4 out of 5
by A verified traveler from Aberdeenshire

Sense of tradition in gorgeous Graz

Posted Aug 6, 2016
Pros: Views from the roof terrace, convenient location and friendly staff.
Location: Convenient for both Schlossbergbahn and elevator: we used both and walked down the sloping paths. Hauptplatz and Glockenspielplatz both nearby.
Very helpful staff with excellent English. Hotel is very quirky with its mishmash of antiques, clashing prints and eclectic art. Superior room well sized and antique furnishing made it feel as though you had stepped back in time although the room did not feel luxurious. Nice bathroom and toiletries. Lovely roof terrace with seating at different levels and a delightful plunge pool with phenomenal views over Graz. Would definitely return!
Comment from Hotel Management
Aug 13, 2016 by Your Schlossberghotel - Team, Hotel Management
Dear Yvonne, thank you for taking the time and giving us such a nice review about your stay in our hotel. It is great to hear that you especially enjoyed our unique combination of original artwork and antiques. Our roof top garden is indeed a beautiful place of relaxation in the middle of the old town of Graz. We do hope to welcome you some time again in our hotel and we send best regards,
4 out of 5
by A verified traveler from Taipei,Taiwan

Posted Aug 1, 2016
No coffee maker in room and the A/C unit is a bit noisy
Comment from Hotel Management
Aug 15, 2016 by Your Schlossberghotel - Team, Hotel Management
Dear Richard, thank you for taking the time and giving us a feedback about your stay in our hotel. We are delighted that you enjoyed your stay in our hotel and had a great time in Graz. Thank you for your comment about the coffee maker. We do offer coffee and tea making facilities on request as stated in our room information. We consciously decided against having them as a standard in every room as this would mean to lose a surface space and we would like to give our guests the option to have more space or a coffee making facility. We are sorry, that the A/C unit was a bit noisy. They are checked three times a year and all measures possible to keep them as quiet as possible have been made, but if it is still too noise, we are happy to find another room for our guests. We do hope to welcome you soon again in our hotel and we send best regards,
4 out of 5
by A verified traveler

Posted Jul 25, 2016
sehr angenehmes Ambiente, Innenstadt gut zu Fuß zu erreichen, Bim (Straßenbahn) direkt vor der Tür, Museum direkt in der Nähe, der Schloßberg ist einen Besuch wert entweder mit dem Lift in nur 30 Sekunden oder mit der Bergbahn und dann der Abstieg über 260 Stufen hinab. Als Belohnung dann vielleicht ein Einkehrschwung mit Apfelholunderschorle oder einem frisch gezapften Gösser Bier und eine kleine Speise. Das Hotel besticht durch seine Stadtnähe und ist trotzdem absolut ruhig. Zimmer sind sehr hübsch und sehr sauber.
Comment from Hotel Management
Aug 16, 2016 by Your Schlossberghotel - Team, Hotel Management
Sehr geehrte/r Anonymous, vielen Dank, dass Sie sich die Zeit genommen haben um uns ein kurzes Feedback über Ihren Aufenthalt in unserem Hotel zu geben. Es freut uns sehr, dass Sie Ihren Aufenthalt in Graz und in unserem Hotel so genossen haben. Schön, dass Ihnen auch gerade der besondere Charme unserer vollkommen individuell gestalteten Zimmer gefallen hat. Wir würden uns somit freuen, Sie bald wieder in unserem Haus begrüßen zu dürfen und wir senden herzliche Grüße aus Graz,
5 out of 5
by A verified traveler

Sophisticated

Posted Jul 13, 2016
A beautiful building with art covered walls. It was clean, spacious and very well located.
Comment from Hotel Management
Aug 15, 2016 by Your Schlossberghotel - Team, Hotel Management
Dear Anonymous, thank you for taking the time and giving us a feedback about your stay in our hotel. It is great to hear that you enjoyed your time with us and especially appreciated the beautiful buildings from the 16th century and the unique art collection in our hotel. We do hope to welcome you again some time in our hotel and we send best regards from Graz,
3 out of 5
by Mei Tuen from HK

New wing like apartment, great location.

Posted Jun 25, 2016 on Hotels
The new wing is like an apartment not my expectation. Though spacious & nice bed. Location is great, close to the hill and many restaurants around!
Comment from Hotel Management
Aug 19, 2016 by General Manager, Hotel Management
Dear Mei Tuen, thank you for taking the time and giving us a feedback about your stay in our hotel. We are delighted that you enjoyed your time in Graz and your stay in our hotel. We are sorry that you did not like our apartments that much. As we do have two different buildings we can offer the more modern apartments that are very light and offer more space as well as our traditional rooms in the main building that are furnished with antiques. It is very important for us that our guests let us know straight away, if they do not like the assigned room so that we can show them other available rooms to find one that is perfect for the individual taste of every guest. We hope to welcome you soon again in the Schlossberghotel - Das Kunsthotel and send best regards from Graz, Your Schlossberghotel - Team
4 out of 5
by Fuyuko

Posted Jun 13, 2016 on Hotels
Comment from Hotel Management
Aug 19, 2016 by General Manager, Hotel Management
Dear Fuyuko, thank you for taking the time and giving us a feedback about your stay in our hotel. We are delighted that you enjoyed your time in Graz and your stay in our hotel. We hope to welcome you soon again in the Schlossberghotel - Das Kunsthotel and send best regards from Graz, Your Schlossberghotel - Team