Exterior

Reviews of Holiday Inn Express Hotel & Suites Great Barrington, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 305 out of 488 reviews" "
Rating 8 - Good. 123 out of 488 reviews" "
Rating 6 - Okay. 21 out of 488 reviews" "
Rating 4 - Poor. 16 out of 488 reviews" "
Rating 2 - Terrible. 23 out of 488 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. I would stay there again.
Stayed 3 nights in Mar 2024

2/10 Terrible

Arjan

Stayed 2 nights in Feb 2024

10/10 Excellent

Erika Cervone

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back. Great hotel, great breakfast, great staff. Pool was open late so the kids were able to swim after dinner.
Stayed 1 night in Feb 2024

10/10 Excellent

cynthia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was very clean, spacious, good water pressure in shower and sink and I. Particular their were no issues with water drainage in sink or shower which we can not say about the Marriott chain and most other hotels we’ve stayed at. As a family we’ve gotten into the habit of running shower and sinks before we settle on to our room and oftentimes we need to switch to a room that has no plumbing issues. The beds and linens at Holiday Inn Express were extremely comfortable. The amenities are bare-bones but our priorities are on cleanliness, comfort, safety, and exceptional hotel staff of which this Holiday Inn Express in Great Barrington delivered. Note: this particular hotel chain is very popular with families and during the breakfast “crush” the dining area can get quite crowded. Having said that, we were amazed by the dining staff who always has replenished coffee and we’re attending to the multiple requests of other guests.
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and nice breakfast
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a clean and efficient hotel. The staff were quite nice and friendly. It’s a solid place for an overnight.
Stayed 1 night in Feb 2024

10/10 Excellent

Gavin

Stayed 1 night in Jan 2024

10/10 Excellent

Kim

Stayed 1 night in Jan 2024

10/10 Excellent

Rory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and .Breakfast were awesome. Staff super helpful and friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

10/10 Excellent

WEI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice to be here.
Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager made us feel welcomed to the property, not just checked in. Location was convenient to the newly remodeled Sheffield Kingdom Hall of Jehovah's Witnesses, so we could visit with friends there and listen to the Sunday Public Talk. The breakfast buffet was especially great...overall loved staying at this Hotel !! John Sedor, Branford, CT
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They Even Provide Breakfast!
Our stay was very comfortable and the staff was super friendly! I would absolutely consider this place first than any in the future.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Christian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quite, and professional staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Cheryl, New Canaan

Liked: Cleanliness, staff & service, property conditions & facilities
SThe desk clerk was very friendly and helpful. The hotel was recently remodled and was both clean and comfortable
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Thomas

Traveled with group
Disliked: Staff & service
Rude staff
I'm a non smoker and was traveling alone. I had staff come to room twice during the night stating the room smoke alarm was triggered. Staff wanted to check there was no smoking per the policy and there wasn't but didn't appreciate staff walking in uninvited to check.
Stayed 1 night in Oct 2023

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Russell C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Clifton

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Aisling

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

VERA

Liked: Cleanliness, staff & service, property conditions & facilities
The place was in a nice location, close to The National Shrine of The Divine Mercy. Staff (Jai and Steven) were great. The room was clean. Breakfast was good.
Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very enjoyable stay. The property was nice, clean and the staff was very friendly and helpful. Breakfast included a nice variety of items. Something for everyone.
Stayed 1 night in Oct 2023

4/10 Poor

Gary

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not clean. No bathroom soap in our room. All of the antiseptic cleansers were empty.
Stayed 2 nights in Oct 2023

10/10 Excellent

Karren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and room! Bed and pillows couldn't have been better! Very clean.
Stayed 6 nights in Sep 2023

4/10 Poor

Jill

Liked: Staff & service
Disliked: Property conditions & facilities
Odor, hair on bathroom floor of room…
Stayed 1 night in Oct 2023

10/10 Excellent

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional stay at a reasonable price. Great customer service
Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Stayed 1 night in Sep 2023

8/10 Good

tom

Stayed 1 night in Sep 2023

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and simple checkin
Stayed 1 night in Aug 2023

10/10 Excellent

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Very clean. Included breakfast was good. Coffee and tea are available all day.
Stayed 2 nights in Aug 2023

10/10 Excellent

Oana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Choosing to book this property after a hike at the Bash Bish Falls brought me and my husband to the town where we stayed about 6 years ago. It brought back memories. We had an excellent stay, everything clean, bed comfortable and this will be our accommodation whenever we are in town moving forward. Thank you so much!!
Stayed 1 night in Aug 2023

10/10 Excellent

Robert B.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. Good stay
Stayed 1 night in Aug 2023

8/10 Good

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay!
The hotel was very nice. Our TV didn't work when we turned it on, but the manager came right up and after 15 minutes or so was able to get it functioning. The breakfast was very nice and all the staff friendly. We found it pricey, but probably right for the area.
Stayed 1 night in Aug 2023

10/10 Excellent

Yi-Hsin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and room were very clean. The front desk staff were professional and helpful. It was convenient to Lenox and surrounding towns.
Stayed 3 nights in Aug 2023

10/10 Excellent

Laurence

Stayed 1 night in Aug 2023

8/10 Good

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Howard

Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stand
Hotel definitely needs a refresh. I also asked for a freezer with the refrigerator but it was not provided. (Traveling with meds that need it) Biggest problem was the AC. It was so loud we had to turn it off. Luckily it was cool enough outside to get by
Stayed 1 night in Aug 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
Several places to eat nearby, even a dispensary down the street. Loved the whole stay!

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My partner and I had a comfortable and low key stay at this Holiday Inn Express, which was perfect for us.
Stayed 2 nights in Jul 2023

10/10 Excellent

Paul

Liked: Staff & service
The front desk manager was very helpful and pleasant
Stayed 1 night in Jul 2023

10/10 Excellent

John, Orlando

Stayed 1 night in Jul 2023

2/10 Terrible

Phyllis

Traveled with family
Unable to access reservations
Stayed 1 night in Jun 2023