Ratings based on 623 Verified Reviews

3.5 out of 5
68% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Good price

Posted Apr 11, 2017
Great for the price. Nice to have a kitchenette. Large rooms add to the comfort.
Comment from Hotel Management
Apr 11, 2017 by General Manager, Hotel Management
Julie, many thanks for sharing your wonderful feedback. We are so happy to know you liked your well-equipped room and that you found us to be at a great value. It was good to have you here at Extended Stay America - Great Falls - Missouri River, and we hope to be at your service again soon. Sincerely, General Manager
3 out of 5
by A verified traveler

Some work to do

Posted Apr 10, 2017
Pros: The beds were comfortable and clean, as was the rest of the room.
Cons: Fix the hot water problem and at least offer some fresh fruit if you are going to advertise "breakfast included'.
Location: The location is along the river and well away from noise.
Arrived just before 11:00 PM and had to call the hotel to get someone to the front desk to check in after waiting about 5 minutes. Not that big a deal, I just have never had that experience before. I had to unplug the refrigerator that was so loud you wouldn't be able to sleep. There was no hot water to shower with at 7:00 AM. The grab and go breakfast was packaged muffins and granola bars, the worst "breakfast" I have ever encountered.
Comment from Hotel Management
Apr 12, 2017 by General Manager, Hotel Management
Thank you for taking the time to evaluate your stay. We are glad you liked the cleanliness of your room, but we are sorry we missed the mark in some areas. Your concerns will be notified to the respective departments. We value your constructive feedback and hope you will choose us again, so that we can have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Very clean and nice hotel

Posted Apr 8, 2017
Pros: Clean and spacious
Cons: A better selection of food items at the continental breakfast
Location: Location is beautiful, right across from the Missouri river
The whole experience was excellent. Lobby staff was courteous and quick. The room as very clean and spacious. Being across from the Missouri river provides a good place to walk after a day of travelling.
Comment from Hotel Management
Apr 8, 2017 by General Manager, Hotel Management
Thank you for choosing Extended Stay America - Great Falls - Missouri River and for sharing your kind feedback. We are glad our outstanding hospitality and convenient location met all of your expectations for a great stay. It was our pleasure hosting you, and we hope to be your hotel of choice every time you visit our area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Great Falls

Nice hotel close to restaurants. Nice pathways

Posted Apr 5, 2017
Good area and good accommodations. Clean, friendly staff.
Comment from Hotel Management
Apr 6, 2017 by General Manager  , Hotel Management
Gail, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America - Great Falls - Missouri River. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Sincerely, General Manager 
2 out of 5
by A verified traveler

Lumpy beds

Posted Apr 5, 2017
Pros: Not much
Cons: The check in staff could be more friendly, the guy hardly said a word.
Beds were lumpy and not comfy at all. The pillows were not comfy either.
Comment from Hotel Management
Apr 5, 2017 by General Manager, Hotel Management
We are extremely disappointed that you were not happy with our beds and the pillows which impacted your sleep. Your concerns will be shared with our management team as we plan any future changes. We also regret any other inconvenience you had, and please give us another chance to make a better impression on your next visit to our area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Missoula, MT

Very comfortable place to stay.

Posted Mar 30, 2017
Pros: It was comfortable and quiet.
Cons: More hot water in the morning.
This motel met all my needs. I was upgraded to a suite, which was very spacious and comfortable. The staff was welcoming and friendly. The room was clean and quiet. The only negative, there was not much hot water in the morning for a shower. I will stay here again.
Comment from Hotel Management
Apr 1, 2017 by General Manager , Hotel Management
Jeff, thank you for selecting Extended Stay America Great Falls - Missouri River for your visit and for sharing your feedback. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thanks for being our guest, and we look forward to seeing you in the future!   Sincerely, General Manager
3 out of 5
by A verified traveler from calgary,ab

Medium category hotel. Locate beside river great

Posted Mar 29, 2017
Price is a bit higher than the hotel experience for one night. Breakfast did not like.
Comment from Hotel Management
Mar 30, 2017 by General Manager, Hotel Management
Thank you for sharing your experience at our hotel. We are disappointed to know you felt the cost of your stay was not in line with the value you received and that our breakfast offerings were not to your liking. We would like to inform you that we offer affordable nightly rates with discounts for longer stays. We appreciate you being our guest and hope to see you again in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary AB

Priced Right

Posted Mar 27, 2017
The staff was very friendly, room was clean. No ice machine and coffee was terrible in the morning but this would not stop me from staying there again, price was good.
Comment from Hotel Management
Mar 28, 2017 by General Manager, Hotel Management
Lenny, thank you for selecting Extended Stay America - Great Falls - Missouri River. We are happy to know you were pleased with the value we offer and that you appreciated our service and clean rooms. Thanks for your feedback. We look forward to your return. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, Canada

Affordable hotel along river front

Posted Mar 21, 2017
Pros: Location, price, room. Kitchen utensils & dishes, coffepot, toaster offered for use in kitchenettes.
Cons: Offer a better breakfast instead of " grab & go" items; mount TV on wall so can view from bed; staff wear hair nets....found hairs in bath & bed.
Location: Along park like path adjacent to Missouri River. Playground equipment nearby, restaurants within walking distance
Quiet location, affordable price, no frills hotel. Access to river front walkway -very pretty. A couple of good eating establishments nearby within walking distance. Liked the spacious room with recliner chair, desk, king bed & full kitchenette.......just an overnight stay but w/b excellent accomadation for extended stay.....hence the name of hotel! Staff friendly, helpful & concerned for comfort. Hotel has laundry room for guest use which w/b another bonus for someone travelling several days away from home.
Comment from Hotel Management
Mar 22, 2017 by General Manager, Hotel Management
Bob, it was our pleasure having you as our guest at Extended Stay America - Great Falls - Missouri River. We are delighted you loved our location, your well-equipped room and the excellent service we provided. We hope to welcome you back whenever your travels bring you this way. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

like an extended stay

Posted Mar 20, 2017
Pros: Quiet and clean
Location: Easy to get anywhere in Great Falls.
I liked the kitchen so I could have food and not have to eat out. Bed was comfortable. I liked it being near the river and if I had had time, I would have loved to walk on the path next to the river. I saw many people taking advantage of that. There are no frills - not much of a breakfast, no daily maid service, no computers, only a bar of soap and small shampoo in the room. Kitchen supplies were extra. However, for my purposes it was perfect. It was quiet. It was clean. It was easy to get to. Very relaxing stay during a busy weekend of sports tournaments.
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Great Falls - Missouri River. We are delighted to know you enjoyed your stay with us and that our location, as well as the services provided, were up to your satisfaction. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager