Ratings based on 258 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Very nice and clean room.

Posted Feb 10, 2017
Location: Reasonably close to city center and Lake Pertobe Adventure Park, which is amazing for those with kids.
Easy check in/check out. Room was immaculately clean with all necessary facilities. Friendly staff.
Comment from Hotel Management
Feb 12, 2017 by AnnC, Hotel Management
Hello Zaky, Thank you very much for your perfect score and special mentioning of our convenient location, our customer service, cleanliness level and facilities. It's always very satisfactory for the management and all the staff here to know that our guests have recognized our effort in every ways we can. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Mel

Great place close to the shops

Posted Jan 22, 2017
The spa room was great, the water was really hot and I would have been happier if there were a free drink in the mini fridge upon getting on the room to start the stay with. Ann is a great lady at the office. I enjoyed the stay and will be booking again.
Comment from Hotel Management
Jan 30, 2017 by AnnC, Hotel Management
Dear Ferro, Thank you for your feedback. I am pleased to read that you enjoyed the spa and found our location convenient. Also, thank you for the special compliment about me. It's a pleasure to serve you. In regards to the free drink, this year, our business plan is to keep the tariff as low as we can and unfortunately that means we are unable to include a free drink. We will keep your suggestion in mind and see if we can implement it in the near future. We look forward to your return. Kind regards, Ann
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, AUS

Great hotel, nice view of the ocean too.

Posted Jan 3, 2017
Pros: Nice, friendly, quiet and easy to get to.
Location: Located in the middle of warrambool, plenty of options nearby.
We stayed here for one night while tracking through the great ocean road. Was impressed, would recommend.
Comment from Hotel Management
Jan 7, 2017 by AnnC, Hotel Management
Hello Shakeel, Thank you for your recommendation and perfect score. I am pleased that we have met your expectation. Our location is very convenient, literally minutes to many popular destinations but quiet when you need to sleep. Thank you for your special mentioning of this. We look forward to your return. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Nice and spacious.

Posted Dec 16, 2016
I had a nice spacious room with all the amenities the required amenities. The room was very clean and the bed was comfortable the carpet is reaching replacement stage. I would gladly stay here again and I highly recommend this motel which is conveniently located on the main road.
Comment from Hotel Management
Dec 24, 2016 by AnnC, Hotel Management
Dear Dominic, Thank you for your lovely comment. I am pleased to read that you enjoyed your room and found our location convenient. We will assess the carpet again in your room. Thank you for bringing this to our attention. We look forward to seeing you at your next visit. Kind regards,
4 out of 5
Recommended
for Couples
by A verified traveler from Melbourne

Close to the City Centre..

Posted Nov 22, 2016 on Wotif
Pros: The motel was close to all of the areas we needed to attend, and was easy to access despite being off a main road.
Cons: A table large enough to breakfast on (with fold-out panels) would have meant that we could have stayed in for breakfast. Staff suggestions helped.
Location: Close to the City Centre and the local Botanical Gardens with easy access to the beach areas in the Lake Pertobe area.
This motel was all that we expected it to be, with clean, fresh and comfortable appointments. The staff member was friendly, easy-going and helpful.
Comment from Hotel Management
Dec 16, 2016 by AnnC, Hotel Management
Dear John, Thank you for your feedback and special mentioning of our location. We are in a convenient spot - 2 minutes to Gateway Plaza, 2 minutes to the town centre and 2 minutes to Logans Beach. I am pleased to read that our room and customer service have met your expectation and we will keep you suggestion in regards to the breakfast table in mind for the future improvement. We look forward to your next visit. Kind regards,
5 out of 5
by A verified traveler

Excellent hospitality

Posted Nov 7, 2016 on Hotels
TV a little dated, but excellent hospitality. Will come again.
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Dear guest, Thank you for your nice comment and 5-star review, We look forward to your next visit in town. Kind regards, Ann
4 out of 5
Recommended
for Everyone
by A verified traveler

Awesome stay for a day

Posted Nov 2, 2016
Hotel is clean, location is good, staff is friendly
Comment from Hotel Management
Dec 16, 2016 by AnnC, Hotel Management
Dear guest, Thank you for your lovely feedback. We thank you for not hesitating to put your compliment here. We look forward to your return. Kind regards,
4 out of 5
Recommended
for Families
by A verified traveler

Great room, would have loved laundry/pool

Posted Oct 30, 2016 on Wotif
Location: Everything really close
Room was great for a family of five, 3 seperate rooms and two bathrooms
Comment from Hotel Management
Dec 16, 2016 by AnnC, Hotel Management
Dear Kristen, Thank you for your staying with us and I am pleased that you enjoyed our room and location. In regards to the laundry and pool, unfortunately due to the size of our premise, we are unable to offer this facility but we do offer laundry service at an affordable cost. We wash and dry your clothes within 24 hours. Also, we offer fantastic free temporary membership to all our guests in Aqua Zone, which is a large leisure centre with outdoor and indoor heated pools as well as use of gym and their classes. Please ask our friendly staff at your next visit to enjoy this great facility. We look forward to your return. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Awesome Food and a special room

Posted Oct 18, 2016 on Wotif
Pros: The people
Location: Its on a main road, though the traffiic noise was fine.
We ate in the restaurant and had the most amazing meal. The bed was the most comfortable I've slept in pretty much ever. We took the spa suite and it was just great.
Comment from Hotel Management
Oct 20, 2016 by AnnC, Hotel Management
Dear Peter and Melina, Thank you for your feedback and I am very pleased to read that you enjoyed your meal and the room. Our restaurant is a hidden gem - we opened it to cater for our in-house guests and many were pleasantly surprised when they tried just like you. We have a great chef, who is dedicated to her diners. I will certainly pass your compliment to her. It's great to read that you had a comfortable sleep. Our pillow-top mattress has certainly received many positive feedback. We look forward to your return. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Good for the price.

Posted Oct 12, 2016
Location: Need a car to drive into town.
All a family needs for a short stay. It was clean and spacious with a good clean bathroom.
Comment from Hotel Management
Oct 13, 2016 by AnnC, Hotel Management
Dear Liz, Thank you for your feedback. Car is certainly the easiest option to the town centre and it's only 2 minutes away. Some guests do choose to take a short stroll, which is about 20 minutes. I am pleased to read that you were satisfied with our room in terms of the space and cleanliness. We look forward to seeing you again. Kind regards,