Lobby

Reviews of Comfort Inn Western

3.5 out of 5
Comfort Inn Western
49 Kepler Street, Warrnambool, VIC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 192 out of 344 reviews" "
Rating 8 - Good. 126 out of 344 reviews" "
Rating 6 - Okay. 21 out of 344 reviews" "
Rating 4 - Poor. 4 out of 344 reviews" "
Rating 2 - Terrible. 1 out of 344 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Located near flagstaff hill. Supermarket next door. All good.

6/10 Okay

Silvia, South Morang

Traveled with partner
Liked: Staff & service
Property was ok but nothing special, fridge had “exploded” beer bottle and all other drinks were frozen. Staff cleaned it up quite quickly once notified. Walkable distance to shops, pubs & eateries.
Stayed 1 night in Mar 2024

8/10 Good

Malcolm, Silver Spring

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Although the hotel was built some decades ago it had been recently renovated to a good standard, given that it still retained the layout of the older motel style of the 70's or so. Parking was rather limited and tight.
Stayed 1 night in Jan 2024

6/10 Okay

Caroline

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and clean and priced right.
Stayed 2 nights in Nov 2023
Response from comfort inn western on Nov 28, 2023
thankyou for your review

8/10 Good

Kylie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff were absolutely wonderful and room was clean other than large area on ceiling above shower in bathroom with black mold
Stayed 1 night in Nov 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from comfort inn western on Nov 2, 2023
thankyou for your response

10/10 Excellent

Robyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were able to leave our luggage safely at Reception until it was time to catch our train back to Geelong. Warrnambool and the Comfort Inn Western provided us with a delightful change of scenery and an enjoyable stay.
Stayed 1 night in Oct 2023
Response from Sandy on Oct 22, 2023
Thanks for your lovely feedback.

8/10 Good

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sandy on Aug 9, 2023
Thanks for your rating, we will try our best to do better in the future. Thank you

10/10 Excellent

Georgina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was close to all amenities. It was pleasingly quiet.
Stayed 4 nights in Jun 2023
Response from comfort inn western on Jul 12, 2023
thankyou for your response

10/10 Excellent

Darren

Stayed 6 nights in Jun 2023
Response from comfort inn western on Jul 12, 2023
thankyou for your response

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to city centre and eateries
Stayed 1 night in Jun 2023
Response from SANDY on Jun 15, 2023
Thank you for your lovely review. We are pleased to look forward to welcoming you back.Kind regards

6/10 Okay

David

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Becoming tired. Needs revamp of facities, particularly bathroom.
Stayed 2 nights in Jun 2023
Response from Sandy on Aug 9, 2023
Thanks for your suggestion, we will try our best to do better in the future. Thank you

2/10 Terrible

Mardi

Stayed 1 night in Jun 2023
Response from Sandy on Aug 9, 2023
Thanks for your rating, we will try our best to do better in the future. Thank you

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and well equipped. The bathroom and shower become very slippery when wet and can result in slips. Website indicates that continental breakfast is available but this is no longer an option.
Stayed 2 nights in Jun 2023

10/10 Excellent

Rohan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and tidy with adequate facilities
Stayed 1 night in May 2023
Response from Comfort inn western on Jun 4, 2023
thankyou for your response

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
The accomodation was basic, but everything I needed. Lots of choice for meals. (Pub right next door) Room was clean and nicely presented. I was early to check in, but the staff didn’t seem to rush the job. They did a terrific job and then let me know when it was ready. Great spot. - thanks.
Stayed 1 night in May 2023
Response from ciw on May 23, 2023
thanks

8/10 Good

Sandra

Liked: Cleanliness, staff & service
Was clean and adequate. God position.
Stayed 1 night in May 2023
Response from CIW on May 12, 2023
thankyou for your response

10/10 Excellent

Narelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Great location and excellent value for money
Stayed 1 night in Apr 2023
Response from comfort inn western on May 1, 2023
thankyou for your response

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from CIW on May 1, 2023
thankyou for your response

10/10 Excellent

Greg

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Comfortable and very convenient to town. Definitely recommend.
Stayed 1 night in Apr 2023
Response from comfort inn western on Apr 19, 2023
thankyou for your response

8/10 Good

Hugh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Handy and neat, all good
Stayed 1 night in Apr 2023
Response from Sandy on Apr 16, 2023
Thanks for your feedback. Hopefully, see you back next time.

10/10 Excellent

jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jeanette
Great room had everything we needed in a convenient quiet location
Stayed 1 night in Apr 2023
Response from Sandy on Apr 16, 2023
Thanks for your feedback. Hopefully, see you back next time.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was in a convenient spot bed was comfortable
Stayed 1 night in Apr 2023
Response from comfort inn western on Apr 4, 2023
thankyou for your response

4/10 Poor

John

Traveled with partner
Disliked: Cleanliness, staff & service
The bathroom is very small and the shower is REALLY small. The small fridge froze $35.00 worth of berries, veggies, cheese and a brand new one litre of milk. When I finally, after leaving a message for a return call, spoke to someone at the desk I didn’t get an apology but rather it was insinuated that it was my fault. I explained the situation a couple of times but got no where. In my mind this was very poor customer service. In our opinion it is the responsibility of the hotel to ensure the fridge is set properly . After all, it is their equipment. We have travelled extensively in Australia and have never had this fridge issue or such rude service.
Stayed 1 night in Mar 2023

10/10 Excellent

Yvonne

Stayed 2 nights in Mar 2023
Response from Sandy on Apr 16, 2023
Thanks for your feedback.

10/10 Excellent

Gordon

Stayed 2 nights in Feb 2023
Response from COMFORT INN WESTERN on Mar 6, 2023
THANKYOU FOR YOUR RESPONSE

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
disappointing
We booked this room for a female work colleague and very disappointed with her stay, the bathroom and shower was mouldy, the room smelt mouldy, the air conditioning unit was like having an aeroplane in her room and the noise coming from the plumbing from the unit above was terrible, there was also a drip coming from the bathroom upstairs into her unit. We would not book this place again
Stayed 1 night in Feb 2023

8/10 Good

Rachel

Stayed 1 night in Feb 2023
Response from COMFORT INN WESTERN on Mar 6, 2023
THANKYOU FOR YOUR RESPONSE

8/10 Good

Susan

Stayed 3 nights in Jan 2023
Response from comfort inn western on Nov 28, 2023
thankyou for your response

8/10 Good

wai choong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple space for a stop over, a little space constrain for 3 adults
Response from comfort inn western on Dec 23, 2022
thankyou for your response

8/10 Good

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the properties central location. Room very clean and appears to have recently been renovated. Supermarket next door, many restaurants nearby and town a 5 minute walk
Response from comfort inn western on Dec 18, 2022
thankyou for your response

10/10 Excellent

Ikuo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Power showers ! Great location, rooms were well maintained and clean.
Stayed 1 night in Dec 2022
Response from COMFORT INN WESTERN on Dec 12, 2022
THANKYOU FOR YOUR RESPONSE

6/10 Okay

Nicole

Liked: Property conditions & facilities
Disliked: Cleanliness
We were checked into our room and arrived to find the room not cleaned - bathroom dirty and floor unvaccumed - this happened after 2pm check in time - once reception notified they promptly sent a cleaner into rectify. A little disappointing but the issue was fixed.
Stayed 1 night in Dec 2022
Response from comfort inn western on Dec 7, 2022
thanks

10/10 Excellent

Diane

Stayed 1 night in Nov 2022
Response from comfort inn western on Nov 20, 2022
thankyou for your response

10/10 Excellent

Janine

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great place to stay. Staff were very helpful. Highly recommended.
Stayed 2 nights in Oct 2022
Response from comfort inn western on Oct 17, 2022
thankyou for your response

10/10 Excellent

Haidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient location. Close to everything.
Stayed 1 night in Oct 2022
Response from comfort inn western on Oct 10, 2022
thankyou for your response

10/10 Excellent

John

Stayed 1 night in Oct 2022
Response from comfort inn western on Oct 12, 2022
thankyou for your response

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Location was good and why we chose this property
Stayed 3 nights in Sep 2022
Response from comfort inn western on Sep 26, 2022
thankyou for your feedback

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast, friendly checkin. Room was awesome - clean, comfortable and modern. location was close to many eateries yet very quiet. Will stay here again forsure.
Stayed 1 night in Sep 2022
Response from comfort inn western on Sep 17, 2022
thankyou for your feedback

10/10 Excellent

lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from comfort inn western on Sep 14, 2022
thankyou for your feedback

8/10 Good

Andrew

Liked: Cleanliness
Very good
Stayed 1 night in Sep 2022
Response from comfort inn western on Sep 14, 2022
thankyou for your feedback

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, neat. Good value
Stayed 1 night in Sep 2022
Response from comfort inn western on Sep 8, 2022
thankyou for your feedback

10/10 Excellent

Tiew

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good quality Reno, nice decor, comfortable bed and comfortable climate control. The usual minibar and tea/coffee making facilities. So, good all round.
Stayed 1 night in Sep 2022
Response from Sandy on Sep 5, 2022
Dear Guest, appreciate your lovely feedback. Thank you

8/10 Good

Wayne

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Aug 2022
Response from comfort inn western on Sep 4, 2022
thankyou for your feedback

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotlessly clean and the most comfortable beds! Parking right at the door and very quiet at night. Highly recommend this place.
Stayed 1 night in Sep 2022
Response from comfort inn western on Sep 3, 2022
thankyou for your feedback

10/10 Excellent

Rob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room & well set up- modern - new- comfortable bed TV a bit complicated Good value
Stayed 1 night in Aug 2022
Response from Sandy on Aug 31, 2022
Thank you, so much for your feedback

10/10 Excellent

Daniella

Stayed 1 night in Aug 2022
Response from Sandy on Aug 31, 2022
Thank you, so much for your feedback.

10/10 Excellent

John

Stayed 1 night in Aug 2022
Response from comfort inn western on Aug 16, 2022
thankyou for your response

10/10 Excellent

Shiyang

Stayed 1 night in Aug 2022
Response from COMFORT INN WESTERN on Aug 5, 2022
THANKYOU FOR YOUR RESPONSE