Ratings based on 1,670 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2017
Loved the wide hallways and how friendly the concierge staff was. Lots of electrical plugs and even the single rooms are pretty spacious.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant hotel in centre of Glasgow

Posted Mar 9, 2017
Hotel is right next to Glasgow central station and is a short walk to the main shopping street. Friendly hotel staff. Room was clean and a good size. Excellent breakfast.
3 out of 5
by A verified traveler

Posted Mar 9, 2017
very basic, could have been cleaner in the room, draughty and noisy
3 out of 5
by A verified traveler from r

not great

Posted Mar 5, 2017
Good location, grand hotel but very dull, room was very dusty, bathroom was amazing, as for (new) rooms there really not 4 years old is not new and you can tell. Comfy bed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

great location

Posted Feb 28, 2017
Pros: large rooms, very comfortable bed, excellent bar
Cons: lifts a bit small for the size of hotel. perhaps a little noisy if your room backs onto the staion concourse, but did not bother us
Location: plenty of shops, restaurants on the doorstep.
lovely hotel with lots of character in a very central location situated close to many restaurants and shops. staff very good, lovely champagne bar. really enjoyed and would go back.
2 out of 5
by A verified traveler from Irvine

close but not good enough

Posted Feb 25, 2017
Pros: the staff were very nice and a good breakfast
Cons: cleanliness
Location: location is great and shops cafes and pubs,cinema nearby
we have stayed at this hotel before and it was a very good experience this time not so good. The bathroom sink had a hole in it as if something very heavy had landed in it around the hole there were cracks so not very recent as it looked dirty,we never noticed sink at first as we just unpacked and went out shopping then the cinema so at night we did not bother to complain and change rooms as we were only staying one night.Also the bathroom bin had not been emptied . All in all not a great birthday treat so sadly would not go back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Durham

Joined to the central train station - very handy

Posted Feb 22, 2017
Pros: Handy, comfortable, roomy rooms
Cons: Ability to control room temperature, fridge in room.
Location: Style mile, museaums, subway, eating out.
Only needed to walk over to the corner entrance of the hotel set within the train station. Easy! We arrived early and asked if our cases could be kept, but the room was available to check in to. Our deluxe family room was on the 3rd floor - the hotel is huge with extremely long corridors but there is a double lift albeit it's slow. Unfortunately the room faced out onto the 'greenhouse roof tops' of the train station so nothing to see. Some of the rooms further along the corridor did face over the actual centre of the station. The room was large with a separate hallway and door to section off the bathroom and living area. Clean on the whole but dust on skirting boards. Very high ceilings and high old single glazed sash windows with black out roller blinds. We were surprised at how little sound came from the train station. Modern decor in black and silver colours with high padded headboard, reasonably comfy bed made of 2 singles pushed together, and a sofa bed. Matching black furniture - plenty of cupboard space and drawers. Safe in room, iron & board, slippers and gowns, no fridge though. Tea and coffee facilities. The key card was needed for the electricity/lighting. Plenty of wall lamps and a standard lamp. Main light not working. Toiletries provided, sturdy bath, nice shower, very roomy bathroom. Very handy being central to everything. Staff very polite and helpful and housekeeping were prompt. We ate elsewhere but buffet breakfast is £12 guest rate £16 usual rate.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Beautiful Hotel, central location

Posted Feb 21, 2017
Pros: Choice of places to eat, Champagne Bar was very luxurious
Location: Hotel is on the station concourse and within a 5minute walk of the shops on Argyle Street
Staff were very helpful, hotel was very clean with excellent facilities
4 out of 5
Recommended
for Everyone
by A verified traveler from Humberside

Center of city

Posted Feb 20, 2017
Pros: Position
Cons: pricing on room depended on size.
Location: There was everything you could ask for within walking distance of the hotel.
The hotel was handy for everything in the city center however the some of the room were small.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel in centre of Glasgow

Posted Feb 20, 2017
Hotel was in a great location for shops restaurants bars etc breakfast good,but area small and cramped for number of guests. Staff helpful . However hotel lacks ambience ... eg .no paintings in bedroom corridors , lighting poor. Lacks a lounge / relaxation areas apart from bar and reception.Pillows 😒