Ratings based on 368 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from washington dc

Wonderful hotel, great location

Posted Nov 26, 2016
Awesome hotel. Wish there were more. Great staff. Clean. Large rooms. Perfect location.
Comment from Hotel Management
Dec 2, 2016 by Duncan Johnston, Hotel Management
Thanks richard! Regards Duncan Johnston General Manager
5 out of 5
by A verified traveler from Milton Keynes

Excellent hotel.

Posted Nov 11, 2016
Location: The hotel is a five minute walk from Glasgow Central Station. The main shopping areas are a ten minute walk away.
Our room was quite spacious and was cleaned every day. All of the staff were very friendly and helpful.
Comment from Hotel Management
Nov 15, 2016 by Duncan Johnston, Hotel Management
Thanks JohnMK! Regards Duncan Johnston General Manager
5 out of 5
by A verified traveler from Cincinnati

Excellent Hotel

Posted Oct 23, 2016
Pros: Comfortable rooms, helpful staff! This hotel is also walking distance to the Central train station, another plus.
Cons: I wish it had been closer to shops and dining.
This was a very comfortable and well appointed room! Though the room was a little tight, the quality of the finishes made the room feel very comfortable. The staff were quite helpful with recommendations and the restaurant at the hotel was also a plus. Our only issue was that the hotel felt like it was more in the "business" district, so not as close to other dining or shops. That said, shops and dining were a short 3 to 6 blocks away. All in all - I highly recommend this hotel!
Comment from Hotel Management
Oct 23, 2016 by Duncan Johnston, Hotel Management
I was delighted to read that you liked our hotel. Whilst we are in the business district, Glasgow is a really compact city, with everything in easy walking distance. Regards Duncan Johnston General Manager
4 out of 5
by A verified traveler

Very but that can be improved

Posted Oct 6, 2016
Pros: Quiet, relatively close to the town centre and an inviting bar
Cons: Not much space in the room particularly the wardrobe. No place to leave the suitcase. The bathroom was quite cold.
Location: Town centre 15 min walk. Train station 10 min walk
Comment from Hotel Management
Oct 10, 2016 by Duncan Johnston, Hotel Management
Thanks for the feedback. Next time you stay, we would be happy to provide a luggage rack. Regards Duncan Johnston General Manager
4 out of 5
by A verified traveler

Excellent mid-range boutique hotel

Posted Sep 13, 2016
Pros: Friendly, knowledgeable and enthusiastic staff. Recently redone, lots of chrome and glass, modern both in rooms and public spaces. Quiet, comfortable.
Cons: Full menu restaurant but apparently understaffed as servers were challenged in providing service. Quality of food items at dinner disappointing.
Location: Great location. Close to train service, shops, all the best restaurants and museums. Quiet, comfortable, safe feeling.
Overall very positive experience from check-in through to check out. Hotel and staff are really fine, except the restaurant which may be understaffed, especially at the height of the breakfast hour, on all three mornings of our stay, taking as much as 15 minutes to take food orders, the breakfast far often run out of glasses, plates, butter or other food stuffs. More disappointing, for a restaurant with a michelin star chef, dinner was mediocre at best, especially the set menu meals. My fish was dry and tough, obviously overcooked, My wife's gnocchi main dish was mushy potato in a plain tomato sauce not bad, just very bland. Bottom line, good place to stay. Improve the restaurant.
Comment from Hotel Management
Sep 14, 2016 by Duncan Johnston, Hotel Management
Thank you for the review, It was great to read that you really appreciated the style and decor of our hotel and that the staff were friendly and hospitable. Thanks too for the feedback regarding your restaurant experience, this is also really useful for us to help with our continuous improvement. Regards Duncan Johnston General Manager
5 out of 5
by Annette from Melbourne

Posted Sep 2, 2016 on Hotels
Close to the first stop on the airport bus run, lovely ambience and furnishing and easy walk to Sauchiehall street. Would stay there again.
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Thanks Annette, I really appreciate you taking the time to leave us your feedback. Regards Duncan Johnston General Manager
5 out of 5
by Kimberly

Posted Sep 1, 2016 on Hotels
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Thanks for the 5 star rating Kimberly! Regards Duncan Johnston General Manager
4 out of 5
by A verified traveler from Ottawa

Great location, friendly but disorganised staff

Posted Aug 30, 2016
Pros: location decor bar& restaurant
Cons: communication between staff members (we booked box breakfast and a wake-up call the night before an early departure, but morning staff weren't aware)
Location: Downtown Glasgow, close to Central Station Buchanan Street and Sauchiehall Street Gallery of Modern Art Charles Rennie MacKintosh buildings
This is a comfortable, nicely-decorated hotel in a great location -- five minutes walk from the central station and the downtown core, half a block from a stop for the airport shuttle bus. The staff were pleasant and friendly but somewhat disorganised. We booked a wake-up call which never came, and were supposed to get a boxed breakfast, since we were leaving early, which wasn't ready in time.
Comment from Hotel Management
Aug 31, 2016 by Duncan Johnston, Hotel Management
Hi Sarah, I am sorry for the breakdown in our internal communication and hope this didn't detract from your stay too much. Regards Duncan Johnston General Manager
5 out of 5
by A verified traveler from Boston, MA

Front desk staff are top notch

Posted Aug 29, 2016
Pros: Staff at this hotel are super.
Cons: The rooms feel small.
Location: Within walking distance of Glasgow attractions.
This boutique hotel gets many things right, and most of all, their front desk staff can do enough for you.
Comment from Hotel Management
Aug 30, 2016 by Duncan Johnston, Hotel Management
Hi L, We do have a fabulous team here, delighted that they looked after you on your recent stay. Regards Duncan Johnston General Manager
5 out of 5
by A verified traveler

Comfortable Hotel, Friendly Staff, Great Location

Posted Aug 22, 2016 on Hotels
We stayed at the Hotel Indigo during a weeks' vacation in Glasgow. The room was comfortable, albeit not as spacious as I expected (but pretty typical for the U.K.) Bed was very comfortable and the staff were extremely friendly and helpful. Location was great for sightseeing; we usually walk to attractions and the Indigo is basically in the middle between the Hunterian Museum and the Cathedral/Necropolis. A few minor issues: we had difficulty with the in-room safe, which did not work at first; the internet was a bit slower than we have experienced at other hotels in the U.K.; and the television channel selections were more limited than at other U.K. hotels we have utilized (we travel to the U.K. twice per year on average).
Comment from Hotel Management
Aug 26, 2016 by General Manager, Hotel Management
Thank you for the 5 star review. Your feedback is really useful, particularly regarding the safe and internet. Regards Duncan Johnston General Manager