Ratings based on 279 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow

Relaxing stay

Posted Apr 25, 2017
Quiet room bliss Bed was a bit bouncy but comfortable Breakfast was plentiful - Maybe tables with food be higher as too many children had easy access to play with food also coughing all over open displayed food - could adults be advised children are to be seated at all times in the restaurant or polite notice no children under the age of 12 near displayed food ? This would greatly prove breakfast experience for all customers! We ate elsewhere at night !
5 out of 5
by annette

Nice to chill and relax

Posted Jan 9, 2017 on Hotels
Great relaxing overnight
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Dear Annette Many thanks for your lovely comments, I am delighted that you enjoyed your break and I hope that we can welcome you back to the hotel again soon. Kind regards Jackie Hudson Operations Manager
5 out of 5
by A verified traveler

Posted Dec 18, 2016 on Hotels
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Many thanks for your fantastic 5* review, I am delighted that you enjoyed your break at the hotel. I hope that we can welcome you back again soon. Kind regards Jackie Hudson Operations Manager
4 out of 5
by A verified traveler

Posted Dec 12, 2016 on Hotels
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Thank you for your lovely 4* review, I am delighted that you enjoyed your visit, and hope we can welcome you back again soon. Kind regards Jackie Hudson Operations Manager
4 out of 5
by A verified traveler

Posted Dec 12, 2016 on Hotels
food menu limited room service breakfast cold
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Many thanks for taking the time to pass on your feedback. I am sorry that you found the menu limited, we have received some fantastic feedback on the new Grill menu. We are always happy to discuss any specific requirements at any time. I will ensure that the feedback on room service breakfast is passed on and followed up on urgently. I hope that we can still welcome you back to the hotel in the future. Kind regards Jackie Hudson Operations Manager
2 out of 5
by A verified traveler

Posted Dec 5, 2016
Pros: Accommodation was fine.
The accommodation was good but the meal and service at the function was terrible . We have never had worse.
Comment from Hotel Management
Dec 7, 2016 by Jackie, Hotel Management
Many thanks for taking the time to pass on your feedback, I am sorry that you did not enjoy the event you attended. I would like to assure you that all feedback is taken seriously, and I will ensure that this is addressed with the team. I do hope that we can welcome you back again in the future to restore your faith in the hotel. Kind regards Jackie Hudson Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and relaxing

Posted Nov 15, 2016
Pros: Friendly staff and good facilties.
Cons: It would be nice to receive bath robes in the standard rooms too. We did have the use of one from the spa though.
Location: Only there for the weekend and we were there for a function close by. Didn't get the opportunity to explore the area properly.
Hotel was the perfect location for our trip. Treatments in the spa were very relaxing and the spa facilties were very good. Breakfast was extremely good and included in our room rate which we thought reasonable.
Comment from Hotel Management
Nov 22, 2016 by Jackie, Hotel Management
Many thanks for your lovely feedback, I am delighted that you enjoyed your break. It's lovely to hear such fantastic comments, particularly on the location and breakfast and I hope that we can welcome you back to the hotel again soon. Kind regards Jackie Hudson Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

met our needs - clean room - refreshment in room

Posted Nov 6, 2016
overall met our needs very well. clean facilities, staff friendly and able. Failed to provide accurate information about booking arrangements, booked via third party, T's & C's not fully understood. Did not explain accurately facts otherwise super
Comment from Hotel Management
Nov 7, 2016 by Jackie Hudson, Hotel Management
Many thanks for taking the time to pass on your feedback. I am sorry that the terms of booking were not made clear, and this is something I will address with the agent. I am pleased that you enjoyed the rest of your break and hope that we can still welcome you back again soon. Kind regards Jackie Hudson Operations Manager
5 out of 5
by A verified traveler

Posted Oct 28, 2016 on Hotels
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Thank you for your lovely 5* review, I am delighted that you enjoyed your break with us and hope that we can welcome you back again soon! Kind regards Jackie Hudson Operations Manager
3 out of 5
by A verified traveler

Very noisy

Posted Oct 25, 2016 on Hotels
Normally really like this hotel, but it was really noisy and rowdy this time due to a wedding reception. We were on the ground floor at the back of the hotel which was beside the smoking area. Noisy until well after 3am.
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Many thanks for taking the time to pass on your feedback, and I am sorry that you have experienced some issues. Our Nights Team do check the corridors on a regular basis, however can be contacted by telephone at any time, therefore we would encourage guests to contact Reception and they can ensure any noise issues are addressed urgently. I do hope that we can still welcome you back to the hotel. Kind regards