Ratings based on 241 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Aberdeenshire

Lovely hotel

Posted Aug 24, 2016
Pros: Comfort, warmth, friendly helpful staff, great breakfast.
Cons: Communication between front desk and restaurant, needs fixing, caused delay in family meal booking. Lack of staff in certain areas like lounge bar
Location: Location excellent access within Cumbernauld, Dobbies Garden Centre, at main entrance. Easy Access motorway, The Falkirk Wheel and Kelpies and Glasgow
Great place for me and husband, very near to my family and easy access around all facilities in and around Cumbernauld. No complaints but need to return and make use of all the facilities.
2 out of 5
by A verified traveler from stoke on trent

Not dog friendly

Posted Aug 11, 2016
Extra £20 per night for the dog to stay dogs are not welcomed
Comment from Hotel Management
Aug 15, 2016 by Jackie Hudson, Hotel Management
Many thanks for taking the time to pass on your feedback from your stay, and I am sorry that you have experienced some issues. We do welcome dogs to the hotel, however we do have some areas of the hotel, including our bars & restaurants, that only have access for assistance dogs. This is to ensure the comfort & enjoyment of all our guests. I do hope that we can still welcome you back to the hotel. Kind regards
5 out of 5
by A verified traveler from r

Posted Aug 7, 2016
A short drive to the Falkirk wheel and the kelpies, perfect after a long drive with the kids
Comment from Hotel Management
Aug 11, 2016 by Jackie, Hotel Management
Thank you for taking the time to review your stay, I am delighted that you found the hotel to accessible and I do hope that we can welcome you back again soon. Kind regards Jackie Hudson
5 out of 5
by A verified traveler

nice quiet hotel

Posted Jul 29, 2016
Pros: room size and breakfast
we had a superior room and it was a great size and the added bonus of a mini fridge is great, we will defo be back!
Comment from Hotel Management
Aug 4, 2016 by Jackie, Hotel Management
Many thanks for taking the time to provide your lovely feedback, I am delighted that you enjoyed your break and particularly the room facilities. I hope that we can welcome you back to the hotel again soon. Kind regards Jackie Hudson Operations Manager
5 out of 5
by A verified traveler from North East Scotland.

Well positioned close to main link to Glasgow.

Posted Jul 19, 2016
Pros: Location and facilities
Cons: Dining room service, staff need a bit more training , but nothing major, food was excellent.
Location: excellent golf course on site and many others in the area, hotel well positioned for visiting Glasgow and central belt.
Great hotel well positioned for visiting the Clyde valley, lovely golf course and Spa. Room was excellent and quiet even though close to a motorway. Staff were excellent and welcoming, would not hesitate to stay again.
Comment from Hotel Management
Jul 24, 2016 by Jackie Hudson, Hotel Management
Thank you for taking the time to pass on your lovely feedback, I am absolutely delighted that you enjoyed your break with us. I do appreciate your feedback on our team, I am glad that they have looked after you so well, and will ensure the training requirements are highlighted. I hope that we can welcome you back to the hotel again soon. Kind regards
5 out of 5
by A verified traveler from Apeldoorn

uitstekend hotel, redelijke prijs

Posted Jul 15, 2016
Mooi gelegen, met slechts 1 waarschuwing. Er bestaat een st Andrews drive in Glasgow, maar dit is het verkeerde adres! het hotel staat aan st Andrews drive in de county of Glasgow in het dorp Cumbernauld. door schade en schande wijs geworden, geef de taxi altijd de postcode.!
Comment from Hotel Management
Jul 16, 2016 by Jackie Hudson, Hotel Management
Thank you for your lovely feedback, I am glad you found our hotel so beautiful. I am sorry that you experienced some issues getting to the hotel, however I am pleased you arrived safely and hope that we can welcome you back again. Kind regards
4 out of 5
by A verified traveler from moray

Good hotel easy to access motorway

Posted Jul 7, 2016
Hotel excellent beautiful swimming pool and favilities.Lovely evening meal in restaurant. Buffet breakfast disappointing, in that the plates were cold and you had to get your own tea or coffee in a mug but overall good value for money Y
Comment from Hotel Management
Jul 7, 2016 by Jackie Hudson, Hotel Management
Thank you for taking the time to pass on your feedback from your stay, I am delighted that you enjoyed our facilities and your meal in the restaurant. I'm sorry to hear that breakfast didn't match the same level, and this is certainly something I will review with my Restaurant Manager and Head Chef. I hope that we can welcome you back to the hotel again soon.
5 out of 5
by A verified traveler from Glasgow

A relaxing stay.

Posted Jul 4, 2016
Pros: The hotel suited our needs. Very pleased to be upgraded (without asking) to a superior room.
Cons: Family room furniture (tables in particular) needed renewed.
Location: The Cotton House restaurant is well worth a visit.
The boys played a round of golf whilst the girls relaxed in the spa.
Comment from Hotel Management
Jul 7, 2016 by Jackie Hudson, Hotel Management
Many thanks for your lovely feedback, I am delighted that the team looked after you well, and that we were able to offer a complimentary upgrade on this occasion. Thank you also for your feedback on our family rooms, and this is certainly something we will look into as a main priority. I do hope that we can welcome you back to the hotel again in the future. Kind regards
4 out of 5
by A verified traveler from Los Angeles

Greatest hotel staff ever! Decor is a bit outdated

Posted Jun 19, 2016
Staff was wonderful! Welcoming, helpful, friendly. ..just can't say enough about them. Decor was outdated, but the exercise facilities and pool were nice. Would definitely choose to stay here again.
Comment from Hotel Management
Jun 20, 2016 by Jackie Hudson, Hotel Management
Many thanks for your lovely feedback, I am delighted that you found my team welcoming and friendly. We do have some planned updates for some of our rooms later this year, as well as an extension to our spa which I hope you can experience on your next visit. We look forward to welcoming you back again soon. Kind regards
5 out of 5
by A verified traveler from Burton on Trent

Welcoming hotel

Posted May 16, 2016
Pros: The use of the pool area
Cons: Robes for hotel clients especially on leaving the pool
Location: This was a work only stay
Lovely hotel with excellent reception space - staff very welcoming in all departments and helpful. Pool areas clean and tidy
Comment from Hotel Management
May 28, 2016 by Jackie , Hotel Management
Many thanks for taking the time to provide your feedback, I am delighted that you enjoyed your break. I am sorry that you were not offered a robe, this is normally included for guests on a spa package therefore has been an oversight on our part. I am pleased to hear you found our staff so friendly & helpful, and hope that we can welcome you back to the hotel again soon. Kind regards