Ratings based on 140 Verified Reviews

3.4 out of 5
47% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Got what I paid for.

Posted Apr 19, 2018
Was exactly what I expected, a cheap hotel close to the airport. The front desk staff was the the best part of the hotel, very friendly and accommadating, actually the room wasn't half bad, it was big, had a kitchenette, it was just a little dated. The hallway stunk like could have been sewage or could have been someone cooking I their kitchenette? Whatever it was it wasn't pleasant.
Comment from Hotel Management
Apr 20, 2018 by Hotel Management , Hotel Management
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Houston, Tx

Looks can be deceiving

Posted Mar 30, 2018
Lobby, vending, laundry room, & fitness room looked great. As soon as my family & I stepped onto the elevator to go up to our room, it sounded like it’s was going to break down. Upon entering our room, the floors were dirty, had previous guests nail clippings on the floor, the room was non smoking & reaked of smoke. There was 1 trash can & that was in the bathroom, mind you this was a deluxe suite with full kitchen. The bath tub had hair in it & also hair on the wall (strange). Upon turning on the air in the room, it smelled of mildew & the floor directly under the unit sunk down as if it were about to fall in. When it was time for bed I pulled out the sofa bed for my 2 daughters to sleep on & from what I saw, I wouldn’t allow my dog if I had 1 to sleep on it. It looked like it was urine & blood stained. Needless to say I went down to get more sheets & stripped the one bed we could sleep in down, because who knows if they were changed. Only to find out by the front desk that housekeeping is only done on request & at a charge. To top it all off my daughters were told that the next day the pool would be open so we go & there’s a sign that stated “closed for the rest of the year” WOW! We come back into the room to shower & the water was off for over 3 hours ! . I drove almost 17hrs straight moving to this state & my very first night here was the worst. Never again will my family & I stay here at this hotel & I would not recommend it to anyone either.
Comment from Hotel Management
Apr 1, 2018 by Hotel Management, Hotel Management
Tia, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to the interstate and not far from thr city.

Posted Mar 26, 2018
Found bed bugs under the sheets. Other than that my stay was ok.
Comment from Hotel Management
Mar 30, 2018 by Management, Hotel Management
Thank you for being our guest and for taking time to leave feedback. We take all comments of this nature very seriously, and as a precaution, we have had the room you occupied thoroughly inspected. During our inspection, no bed bugs were found. We have strict policies and procedures in place to prevent these types of issues, and we follow the most rigorous industry standards when it comes to the cleanliness of our rooms. We thank you for your feedback, and we hope you will choose us again the next time you are in our area. Hotel Management
1 out of 5
by A verified traveler from London

Horrible!

Posted Mar 23, 2018
I have travelled on five continents and this was the worse I have ever been treated by hotel staff...I will never again stay in another of these hotels.
Comment from Hotel Management
Mar 25, 2018 by Hotel Management, Hotel Management
Jim, thank you for being our guest and for sharing your thoughts about our hotel. Please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Leesville, La.

Posted Jan 31, 2018
had to ask for a coffee maker but other than that it was nice
Comment from Hotel Management
Jan 31, 2018 by Hotel Management , Hotel Management
Tabitha, thank you for taking the time to share your feedback. We are pleased to know you were overall satisfied with your stay with us. That being said, we are sorry for the inconvenience you experienced while here. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Jan 18, 2018 on Hotels
Comment from Hotel Management
Jan 19, 2018 by Hotel Management, Hotel Management
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
5 out of 5
by A verified traveler

Posted Jan 4, 2018 on Hotels
It’s always a pleasant and welcoming stay! The staff is friendly and the rooms are very clean!!!
Comment from Hotel Management
Jan 6, 2018 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We are thrilled to know you enjoyed your time with us and that our associates left you with a good impression of our hotel. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

Posted Dec 25, 2017 on Orbitz
I and my husband had a great time room was clean only thing the microwave wasn't working other than that I enjoy my stay.
Comment from Hotel Management
Dec 26, 2017 by Hotel Management , Hotel Management
Josette, thanks for the awesome feedback. We are delighted to know all went great during your stay and that you were impressed with our top-notch service and facilities. Thanks once more for your business to Extended Stay America, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Dec 24, 2017 on Hotels
Comment from Hotel Management
Dec 26, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
3 out of 5
by Renee

My review

Posted Dec 22, 2017 on Hotels
The room wasn’t very clean. Especially the bath tub. The carpet smelled down the hallways as well. Like wet rug!
Comment from Hotel Management
Dec 24, 2017 by Manager, Hotel Management
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management