Junior Suite | In-room safe, desk, iron/ironing board, free WiFi

Reviews of HG Hotel

4 out of 5
HG Hotel
Av. Vallarta No. 5281, Zapopan, JAL

Reviews

8.8

Excellent

Rating 10 - Excellent. 564 out of 1010 reviews" "
Rating 8 - Good. 297 out of 1010 reviews" "
Rating 6 - Okay. 90 out of 1010 reviews" "
Rating 4 - Poor. 28 out of 1010 reviews" "
Rating 2 - Terrible. 31 out of 1010 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mario, Brea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The girl at registration went out of her to help with a problem I had. Why needs to improve is the restaurant. The menu is very limited.
Stayed 1 night in Mar 2024

6/10 Okay

Clara

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

juan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno no lo incluye y es caro, no hay opciones de comida en la noche.
Stayed 2 nights in Mar 2024

10/10 Excellent

Octavio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean and quiet place. Fair prices too!
Stayed 4 nights in Feb 2024

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty convenient to walk to the mall and a lot of stores near by.
Stayed 2 nights in Feb 2024

10/10 Excellent

Arnulfo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very convenient to me. Is a safe area and is on my way home.
Stayed 1 night in Feb 2024

8/10 Good

Rodrigo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was fine
Stayed 3 nights in Dec 2023

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely return

6/10 Okay

Alonso

Liked: Cleanliness
It’s worth the money.
Stayed 1 night in Nov 2023

6/10 Okay

Ernesto

Stayed 2 nights in Nov 2023

8/10 Good

Claudia

Stayed 1 night in Nov 2023

10/10 Excellent

Guilgamesh

Stayed 1 night in Oct 2023

6/10 Okay

ALBERT

Very noisy at night
Stayed 1 night in Oct 2023

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Andres

Stayed 3 nights in Oct 2023

10/10 Excellent

Jesus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for my work stay
I did appreciate the very safe underground on-site parking. The reception and check in was fast and friendly. The room was very clean and spacious. The wall was a bit thin because I could hear the person next to my room was having conversation but once I turned on the TV it was fine. The bed was comfortable and large. It was a 2 bed room. The sink and washer were great. The water pressure was excellent. Towels were great. It is a basic type hotel but I just needed something to sleep in for 1 night and get back to work. I would stay here again. I give it a 3.8 star rating.
Stayed 1 night in Oct 2023

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien desayuno rico del personal muy amable el lugar limpio la habitación muy cómoda el área donde está el hotel muy seguro me gustó si volvería a hospedarme ahí en ese lugar
Stayed 1 night in Sep 2023

10/10 Excellent

José Esteban

Stayed 5 nights in Sep 2023

10/10 Excellent

Misael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Mildred

Stayed 1 night in Sep 2023

2/10 Terrible

Leticia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

MAGDALENA LETICIA

Stayed 3 nights in Sep 2023

10/10 Excellent

Fernando, Miami Beach

Stayed 1 night in Aug 2023

10/10 Excellent

ANGELES

Stayed 5 nights in Aug 2023

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel at a very competitive price in comparison to other places in the area. The furniture and decor is a bit dated but that's to be expected at this price point. It's very clean and the staff is awesome. It's definitely a place to take your family. It's walking distance from a huge shopping mall with dinning all around so that's very convenient in such a big city...it's located near 2 main transit arteries so getting around in a car is easy.
Stayed 2 nights in Jul 2023

8/10 Good

Alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for the price
Check in was easy and despite being located on a very busy street, the hotel inside is surprisingly very quiet. Beds are a little hard but we all slept great. For the price and a quick night of rest on a longer journey, we’d stay here again.
Stayed 1 night in Jul 2023

10/10 Excellent

JOAQUIN DE JESUS

Stayed 1 night in Jul 2023

6/10 Okay

Susana

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
El servicio excelente. Las instalaciones terribles! El gym terrible no sirve ningún aparato. Hay wifi pero no sirve. Muy viejo el hotel.
Stayed 1 night in Jul 2023

10/10 Excellent

ADRIANA

Stayed 1 night in Jul 2023

10/10 Excellent

JOSE DAVID

Stayed 1 night in Jun 2023

10/10 Excellent

angelica

Stayed 1 night in Jun 2023

10/10 Excellent

Laura

Stayed 1 night in Jun 2023

8/10 Good

José de Jesús

Stayed 1 night in Jun 2023

10/10 Excellent

MIGUEL

Stayed 4 nights in May 2023

10/10 Excellent

Anamaria

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely use it again on our next trip.
Stayed 3 nights in May 2023

8/10 Good

Antonio

Stayed 2 nights in May 2023

6/10 Okay

CESAR

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
La estancia fue buena, pero en resecepcion no me querían dar mi habitación por que estaba según ellos ya ocupada y tuve que comunicarme en atención al cliente
Stayed 1 night in May 2023

10/10 Excellent

JOSE DAVID

Stayed 1 night in May 2023

10/10 Excellent

José Adolfo Ramon

Stayed 1 night in May 2023

6/10 Okay

Katharine

Traveled with family
Disliked: Staff & service
Not As Expected - Wouldn't stay again.
We booked this stay based on proximity to where we needed to be as well as convenience to Galerias mall for easy dinner options. Based on ratings from other guests I thought the place would be nicer. It was just ok. The front desk staff was not friendly. Acted like we were inconveniencing her to check in. The bellhop was very friendly and nice. No complaints there. No food was included - not entirely unexpected, but based on other reviews, it wasn't clear if a continental breakfast might be offered. It is not. Only the restaurant which opens at 7am. When we arrived at check in around 7:00pm, the restaurant was already closed, so I'm not sure what their closing time is. We ate at the mall instead. The gym is extremely small and very, very basic. The website pictures didn't show much so that should've tipped me off. Now I know better. That was a disappointment. Our room wasn't dirty per se, but there was hair around the sink (already there at check in) and a random rubber band on the floor by the bed. Bed and pillows weren't especially comfortable, but at least the beds are queen size. All in all, not horrible, but definitely not worth the price we paid. Would not stay here again.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran servicio y excelente ubicación
El servicio y la calidez son inigualables. El hotel tiene una excelente ubicación y las habitaciones cuentan con lo esencial para una estancia en pareja.
Stayed 1 night in Apr 2023

10/10 Excellent

Anabel

Stayed 1 night in Apr 2023

10/10 Excellent

Victor

Stayed 1 night in Apr 2023

10/10 Excellent

ma. fernanda

Stayed 1 night in Mar 2023

8/10 Good

MARCO

Liked: Cleanliness, staff & service, room comfort
Staff 5 🌟 stars.
Overal my experience @ this hotel it was ok. service, cleanliness, and comfort. I'm a Netflix fan and was disappointing to know that the television set it's not compatible to stream Netflix, Hulu, or YouTube. Internet connection very weak, Staff very polite and always ready to go the extra mile to please customers, I ask Martin to take my clothes to laundry and have them wash and fold for my and it was ready same day, Overal customer service deserves a 5 star, Angelica doing our room always wih hig level of courtesy, Carlos in the restaurant always very polite, Cipriano always ready to help in anyway he can, he is the handyman of the hotel very polite always , Natalie in the front desk, Overal customer service it's Amazing, hotel needs to extend the restaurant service with more hours, The location it's unbeatable, Plaza galerias 2 bloks away, plaza del sol 5 minute drive same as the expo area Airport only 30 minutes away.
Stayed 1 night in Mar 2023

10/10 Excellent

ROBERTO

Stayed 1 night in Mar 2023

10/10 Excellent

Luis Roberto

Stayed 1 night in Feb 2023

10/10 Excellent

GISSEL

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice Hotel. Too much for the small price. I love it!
Stayed 1 night in Feb 2023

4/10 Poor

Roberto

Stayed 1 night in Feb 2023

10/10 Excellent

BLANCA LORENA

Stayed 1 night in Feb 2023