Ratings based on 266 Verified Reviews

4.1 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the hospital

Posted Oct 19, 2017
Clean nice hotel. Staff excellent. Room clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

good zone, no noise in room, excellent bathrooms.

Posted Aug 18, 2017
Pros: bathrooms
Cons: REMOVE CARPETS IN ROOMS!!!
Location: location is good and easy to get UBER service.
For me is the world's unique hotel having a raw sewage odor controlled for the entire hotel. Bath rooms are fully ventilated with ZERO poisoned H2S and formaldehyde gases. It means, people can stay in room without toxicity. CONGRATULATIONS HOLIDAY INN, you made a good job, please, repeat the same in USA.
Comment from Hotel Management
Aug 21, 2017 by Carmen Hdz, Hotel Management
Dear Guest Thank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your accommodation with us. It is something that our staff takes pride in, so we value your opinion. We hope you return to visit us. Carmen Hernandez Guest Service Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Miramar , Florida

Very convenient to UAG

Posted Jul 30, 2017
The towels literally scraped your skin off, brittle and rough. As I took a shower the water would not go down immediately , a puddle would form, gross! The beds were very comfortable.
Comment from Hotel Management
Aug 1, 2017 by carmen hdz, Hotel Management
ear Guest. It is a pleasure for us to greet you and again convey our thanks for sharing your sincere opinions about our hotel. We are very sorry that your stay has not been pleasant, we are working very hard to correct all areas of opportunity that arise. Please accept our apologies, I hope we will be able to serve you again. Sincerely Carmen Hernandez Guest Service Manager.
2 out of 5
Recommended
for Everyone
by A verified traveler

Good Location

Posted Apr 10, 2017
Pros: good location
Cons: Staff training
Location: Excellent
Terrible staff, they give me a room where the alley was very dirty. seem like in that part of the hotel was on maintenance, even they have a other section that is good. I'm a IHG member but they never asked.
Comment from Hotel Management
Apr 13, 2017 by carmen hdz, Hotel Management
Dear Guest Thank you for your sincere opinion. We regret that your recent accommodation did not meet your expectations. We appreciate your comments and we will share them with our team so we can continue to improve our services. We hope to have the opportunity to receive you again in the future in order to offer you a better experience. Carmen Hernandez Guest Service Manage
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2017 on Orbitz
Great service and good breakfast, rooms clean and nice indoor pool
Comment from Hotel Management
Apr 13, 2017 by carmen hdz, Hotel Management
Dear guest. It is a pleasure for us to greet you and in turn convey our gratitude for your preference to our hotel, we appreciate your comments, hopefully we have the opportunity to serve you again
3 out of 5
Recommended
for Everyone
by A verified traveler from R

Hotel was nice to due the room clean up very late

Posted Mar 3, 2017
Nice location no lobby and staff friendly. Breafast was good .
Comment from Hotel Management
Mar 6, 2017 by Carmen Hdz, Hotel Management
Dear Guest Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Carmen Hernandez Guest Service Manager
3 out of 5
by Bernardo

Good for business

Posted Feb 18, 2017 on Hotels
The hotel is good for a business stay. I was alergic to something in there, probably a lot of dust in the carpets. Maybe because it is relatively new. I couldn't stop sneezing while I was in there. I probably would not come back. Breakfast is average and service is good. Good wifi service.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Dear Guest Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Carmen Hernandez Guest Service Manager
2 out of 5
by A verified traveler from Cuernavaca

Not the best choice in Guadalajara

Posted Feb 9, 2017
Cons: have a restaurant!
The hotel doesn't have a restaurant, nor room service and there aren't any good options around.
Comment from Hotel Management
Feb 16, 2017 by Carmen HDZ, Hotel Management
Dear Guest Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Carmen Hernandez Guest Service Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Tel Aviv

Fairly nice hotel, location is a bit off.

Posted Jan 26, 2017
Pros: location, was useful to me.
Location: nearby there is a nice mall and restaurants called Antaras.
I took this hotel, as it was the nearest to my clients office, so in that sense it was fine, the breakfast was fine, not so special, but at least, helps to energize the morning, nice is to have a pool, right in the lobby, did not have time to use it...and staff in the front desk were very nice.
Comment from Hotel Management
Jan 27, 2017 by Carmen Hdz, Hotel Management
Dear guest Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Carmen Hernandez Guest Service Manager
5 out of 5
by A verified traveler

Clean Hotel

Posted Dec 18, 2016 on Hotels
It was a very nice area and very relaxing.