Ratings based on 340 Verified Reviews

3.8 out of 5
70% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Needs lots of improvements

Posted Jan 8, 2018
Pros: Location
Cons: Towels are very old, room had a light bulb burned out
Location: Location is good but parking is difficult, it's always full
Rooms are very small, very hard to use bathroom, there's less than a foot between the end of the toilet and the wall
Comment from Hotel Management
Jan 12, 2018 by Vruiz, Hotel Management
Good Morning, Thank you for your comment, we recenlty change our equipment in rooms, Blankets, Sheets, Towels, Pillows. We have 3 places to park, we have 3 types of room, Estándar, Superior and Suites you probably reserved an Estándar Room. on your next visit let us give you an upgrade for the inconveniet. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing

Posted Dec 21, 2017
This place is so beautiful very clean the stuff it's so friendly the rooms amazing all the building
Comment from Hotel Management
Dec 26, 2017 by Vruiz, Hotel Management
Thank you for your comment, we work hard to make our guest happy and satisfy. we hope to see you soon. Vruiz
3 out of 5
Recommended
for Everyone
by A verified traveler

good hotel

Posted Nov 20, 2017
good choice in Vallarta av., not so far from city center and downtown, a bit noisy and in the middle of the traffic
Comment from Hotel Management
Nov 28, 2017 by vruiz, Hotel Management
Thank you for let us know your stay at the Quinta Magna Hotel in Guadalajara, we work to make our guests happy and satisfy. Best Regards.
3 out of 5
by A verified traveler

Posted Oct 9, 2017
Really Noisy, I tried to ask reception people's help but they did nothing.
Comment from Hotel Management
Oct 19, 2017 by vruiz, Hotel Management
Buenos Días, me apena leer su nota, el Hotel cuenta con la mayoría de habitaciones con ventanas anti ruido o habitaciones internas, disculpe el no haberle atendido como usted se merece. Vruiz
3 out of 5
by Moises

Posted Oct 4, 2017 on Hotels
Comment from Hotel Management
Nov 10, 2017 by VRuiz Gerente General, Hotel Management
Gracias Sr. Moisés por su nota y su preferencia.
3 out of 5
by A verified traveler

Workshop trip

Posted Aug 11, 2017 on Hotels
Staff was very helpful and friendly, and accommodating to my needs. Locating is average, close is a large shopping mall with a variety of shops. Just a couple f things I did not feel alright. First, I had to change room, because the AC was leaking badly. Second, the closet smell moldy, very bad. It the owners could improve the condition of the room, that would improve their rating.
Comment from Hotel Management
Aug 19, 2017 by VRuiz Gerente General, Hotel Management
Thank you for your comment, we will fix all the issues that you are giving us, for us is very important know what our guest think and feel in our property. Thank you for your preference. Vruiz
2 out of 5
by A verified traveler from R

Incompetent

Posted Jun 22, 2017 on Orbitz
Took an hour after requesting new sheets after I had to call back just to tell me they "had none" desire many vacant rooms. Had strange stains on 3 of the beddings I requested. Ended up just using the sheets. Shower had a horrible leak. Manager did nothing about the situation.
Comment from Hotel Management
Jun 29, 2017 by Vruiz, Hotel Management
Dear Mr Dustin we are sorry for all the trouble you had, I was not inform about your request on sheets and shower liking, Let us make it up for you on your netx trip by giving you an upgrade. Sincerely Vruiz
5 out of 5
by MIGUEL

Posted Jun 3, 2017 on Hotels
Comment from Hotel Management
Jul 8, 2017 by VRuiz Gerente General, Hotel Management
Gracias muy agradecido. Vruiz
1 out of 5
by A verified traveler from O

Bad

Posted Mar 18, 2017
When I saw the pictures I love but when I check in omg the rooms is so different no electric plugs, just one, la furniture is concrete I was booking for 4 nights and I just stayed one night. I moved to other hotel.
Comment from Hotel Management
Mar 22, 2017 by Vruiz, Hotel Management
Hello, Thank you for your comment, we have different types of rooms, you probably booked the small one, we have 3 electric plugs and some of our rooms have concrete bases for Orthopedic uses, on your next visit we give you an upgrade, Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth

Friendly staff, clean and convenient.

Posted Mar 16, 2017 on Orbitz
Pros: Clean, friendly staff, convenient location.
Location: nearby mall - Plaza Galerias. Easy access for Uber to take you anywhere.
This hotel was a good fit for our needs. Excellent service, clean and hotel staff was very friendly. Our bathroom and closet were small in comparison to the size of the suite. A friend of the family was on the other side of the hotel and had a bad experience due to other noisy and unruly guests and banging on pipes.
Comment from Hotel Management
Mar 22, 2017 by vruiz, Hotel Management
Thank you for your comment, we are very glad that your stay was pleasant, and sorry to hear that the other room had problems with other guests, we have 24 hours service, we would have silenced the other guests any time in order to keep calm. We hope to see you soon.