Terrace/patio
Check availability

Reviews of Mesón Ejecutivo Guadalajara Minerva - Av México

3 out of 5
Mesón Ejecutivo Guadalajara Minerva - Av México
Av Mexico 2747, Guadalajara, JAL

Reviews

8.8

Excellent

Rating 10 - Excellent. 372 out of 667 reviews" "
Rating 8 - Good. 202 out of 667 reviews" "
Rating 6 - Okay. 53 out of 667 reviews" "
Rating 4 - Poor. 21 out of 667 reviews" "
Rating 2 - Terrible. 19 out of 667 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a very reliable place
Stayed 4 nights in Apr 2024

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024

8/10 Good

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great hotel to stay in. It’s a bit outdated, the “standard” room that I was given does not look like the photos which means not all rooms have been renovated. Bed was very comfortable, good channel lineup, good shower pressure. The included breakfast buffet was really great. It gets busy with non-hotel guests which must mean it’s highly regarded. My only complaint is that the dining room is not well ventilated, so expect to walk out smelling like cooking oil. I would definitely stay here again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desayuno 🍳 muy rico variedad d comida,el servicio l cliente excelente
Stayed 2 nights in Mar 2024

10/10 Excellent

Gilberto

Stayed 1 night in Mar 2024

8/10 Good

Sixto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Montserrat Covarrubias on Jan 22, 2024
Agradecemos su calificación, nos ayuda a saber que realizamos un buen trabajo. Esperamos contar con ustedes para próximas visitas.

10/10 Excellent

Hojoon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Sep 2023
Response from Montserrat Covarrubias on Sep 11, 2023
In Hotel Meson Executive we have the pleasure of serving you, we appreciate your qualification and we hope to have you again in future stays

6/10 Okay

José m

Very small and parking limited
Stayed 1 night in Jul 2023
Response from Montserrat Covarrubias on Jul 31, 2023
We are sorry that the size or layout of the room has disappointed you, we work to offer you a better service. We hope to have you with us again

6/10 Okay

Jimmy

Stayed 2 nights in Jul 2023
Response from Montserrat Covarrubias on Jul 12, 2023
Agradecemos el tiempo que tomó para calificarnos, nos es de mucha ayuda para mejorar.Esperamos que nos tome en cuenta para sus próximas visitas

8/10 Good

Agustin

Business traveler
Liked: Cleanliness
Excelente UBICACION! Un área muy coveniente, hay muchos restaurantes y bares a la redonda. La zona es extremadamente céntrica en Guadalajara.
Stayed 3 nights in Jun 2023
Response from Montserrat Covarrubias on Jun 20, 2023
Agradecemos sus comentariosTrabajamos día con día para ofrecerles un mejor servicio¡En Meson Ejecutivo le deseamos un excelente día!

8/10 Good

Rosa L

Stayed 1 night in May 2023
Response from Montserrat Covarrubias on Jun 15, 2023
Le agradecemos que se haya tomado el tiempo para darnos una calificaciónEsperamos tenerla nuevamente con nosotros

10/10 Excellent

Nerina Castro

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good price good service.
Stayed 2 nights in May 2023
Response from Montserrat Covarrubias on May 29, 2023
In Hotel Meson Executive we have the pleasure of serving you, we appreciate your qualification and we hope to have you again in future stays

6/10 Okay

Miguel

Liked: Cleanliness
Stayed 1 night in May 2023
Response from Montserrat Covarrubias on May 13, 2023
Agradecemos que se haya tomado el tiempo para realizar una calificación, Ya que nos ayuda a cada día mejorar para ofrecerles el mejor de los serviciosNos gustaría saber cuál fue el inconveniente que tuvo para así, poder mejorarEsperamos contar con usted nuevamente

10/10 Excellent

Yussett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was excellent. The breakfast was extensive with a variety of options. The staff was very friendly and helpful.
Stayed 2 nights in Apr 2023
Response from Montserrat Covarrubias on May 11, 2023
In Hotel Meson Executive we have the pleasure of serving you, we appreciate your qualification and we hope to have you again in future stays

2/10 Terrible

Jacqueline

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible customer service and rooms were terrible
Stayed 1 night in Apr 2023
Response from Montserrat on Apr 17, 2023
We are sorry you had that experience, we appreciate the feedbackWe will improve to avoid itWe wish you a great week!

2/10 Terrible

Andreas

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Reservé una habitación individual moderna con un gran televisor de pantalla plana. Soy un invitado frecuente de 4 a 5 años. Cuando llegué me dijeron que la habitación que reservé a través de Agoda no está disponible. Me pusieron en una parte antigua del hotel en una habitación sucia y maloliente de los años 70. Tuve día y noche el ruido del compresor de aire acondicionado grande del hotel vecino Quinta Real. Esa también era mi vista y enfrente estaban sentadas cientos de Palomas y gritando. Todo estaba lleno de caca. El peligro es que la caca se está secando y va al aire y causa amebas y otros problemas respiratorios, así que no pude abrir la ventana. El baño estaba absolutamente deteriorado y sucio, las sábanas y las toallas se caían en partes. En el baño había azulejos rotos, bombillas de agua sueltas, inodoro y lavabo sin presión de agua. Tuve que tomar un taxi a un supermercado a comprar productos de limpieza para tirar mis excrementos al inodoro, por falta de presión de agua. Me quejé en la recepción, pero se negaron a cambiarme a un tipo de habitación que reservé y pagué. Cuando puse el aire acondicionado, empezó a apestar aún más. Abrí el mini split y el filtro estaba asquerosamente sucio, lo pospuse, porque no quería respirar el mareo del antiguo huésped. Por esto pagué más de 100 US por noche. Si no tienen disponible la categoría de habitación que te gusta reservar, ¡deberían felicitarte y no terminar en una habitación de basura! El desayuno era bueno
Response from Montserrat on Apr 17, 2023
Lamentamos los inconvenientes que pudo haber tenido en su visita, trabajaremos para mejorar y ofrecerle unas mejores habitaciones, haremos lo que esté en nuestras manosEsperamos tenerlo nuevamente con nosotrosEn hotel Meson Ejecutivo le deseamos una excelente semana

10/10 Excellent

Vernon

Stayed 1 night in Mar 2023
Response from Montserrat on Mar 28, 2023
Buen día!Gracias por escogernos como lugar para hospedarseEn Hotel Meson Ejecutivo le deseamos un buen inicio de semana

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Montse Reservaciones on Feb 14, 2023
Nos alegra que el hotel haya sido de su agradoLe agradeceríamos si nos indicara qué fue lo que nos faltó para el 10Ya que con eso vemos las oportunidades para mejorarEsperamos tenerlos de nuevo con nosotrosEl Hotel Meson Ejecutivo les desea bonito día!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel, with a great breakfast buffet, Location is great with lots of restaurant in a walk able distance
Response from Montse Reservaciones on Jan 13, 2023
we appreciate your preferenceWe are glad that you liked itWe hope to have you with us again

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY
Not only is the management of the hotel dishonest, but they made no attempt to fix the issue at hand with a cancellation. They went so far as to still check me in, even though I never arrived, and not only kept my money, but went ahead and double dipped by still booking the room out to other guests.
Stayed 3 nights in Dec 2022
Response from Montse Reservaciones on Jan 6, 2023
Thanks for your commentsThe refund of the nights will be made through expediaRegards!

2/10 Terrible

jan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 1309..not nice at all
I’m not sure who leaves this hotel 10/10 review ratings. Could it be a scam? Paid to leave a good review? The room we were given was very old and had a heavy cleaning product smell. The sheets are well used. The bathroom is not well lit probably to hide the decay and shower door water spots. This hotel had bare walls in bad repair. Dust everywhere. Internet did not work and we had the service people to our room 3 times. The floor creaked from the warped laminate flooring. We were on our way out of the city and grabbed this hotel for our last night thinking it would be very nice because of the online pictures. Cost double for one night than our hotel we stayed for 4 nights, so we assumed it would be super nice. Overall - It was an awful night stay. The breakfast buffet was alright. Food was good. BTW, I spoke with the manager who assured my CC would be reimbursed on the Monday , she was super convincing it would happen. (I might have left it at no complaints but when you’re charging high prices then offer what you say.) One month later and still no credit. She brushed me off..oh well..live and learn
Bare walls
Heavy waterspots
Awful repair
Thin towels
Stayed 1 night in Nov 2022
Response from Montse Reservaciones on Dec 14, 2022
We are sorry for the inconvenience, we sincerely apologize.And we are in process.

10/10 Excellent

Dulce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything. The people work in the hotel it’s very nice, the food it’s very good too ..and the rooms are very clean
Response from Montse Reservaciones on Dec 14, 2022
we appreciate your preferenceWe are glad that you liked itWe hope to have you with us againMeson Ejecutivo wishes you Happy Holidays!

8/10 Good

MICHAEL B.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall very good....but the internet and tv did not function properly....very poor
Stayed 1 night in Dec 2022
Response from Montse Reservaciones on Dec 9, 2022
Thank you for your comments, we will try to improve in those aspects. The Meson Ejecutivo wishes you happy holidays!!

10/10 Excellent

Perla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing! Staff were so friendly and polite, rooms are clean and breakfast was great.
Stayed 3 nights in Nov 2022
Response from Montse Reservaciones on Nov 28, 2022
Thank you for your preference, and thanks also to the good comments... We hope to have them back soon. Best regards!

10/10 Excellent

Will

Stayed 2 nights in Nov 2022
Response from Montse Reservaciones on Nov 28, 2022
Le agradecemos su preferencia, y gracias también a los buenos comentarios... esperamos tenerlos pronto de vuelta. ¡Saludos!

6/10 Okay

Jhonatan Ismael Garcia

Liked: Cleanliness, staff & service
I enjoyed my stay only that upon arrival they indicated my room to my surprise i didn’t get the double bed room like it was specified on the expedia app, other than that this hotel is in a very centric area and full of great places to grab a bite and cool drinks so most definitely interested in that area , staff was very comforting and nice!
Stayed 7 nights in Nov 2022
Response from Montse Reservaciones on Nov 28, 2022
Thank you for your preference, and thanks also to the good comments... We apologize for the inconvenience with the room, we will try to improve in that aspect, we hope to have you back soon. Best regards!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean the best hotel and food is amazing I highly recommend
Response from Montse Reservaciones on Nov 25, 2022
Thank you for your preference, we appreciate your good comments, we hope to have you back soon!

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and a delicious breakfast buffet, great option to stay in Guadalajara. Near to many nice restaurants too
Stayed 4 nights in Aug 2022
Response from Montse Reservaciones on Aug 30, 2022
Hello good afternoon, we are glad that you liked the hotel, and that you enjoyed the breakfastWe hope to have you again, have a nice day!

8/10 Good

Rossy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio de desayuno excelente
Stayed 7 nights in Jul 2022
Response from Montse Reservaciones on Aug 8, 2022
Hola buen día Rossy Nos alegra que haya sido de su agrado Esperamos tenerla de vuelta muy pronto Quedamos a sus ordenes

10/10 Excellent

Leah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff is very attentive. The breakfast which was included was excellent and a vast amount of choices. This us our second stay and we will be back!
Stayed 3 nights in Jul 2022
Response from Personal Mesón Ejecutivo on Jul 8, 2022
Muchas gracias por hospedarse con nosotros esperamos vuelvan pronto. Para nosotros será un placer volverlos a recibir.

8/10 Good

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Room and bathroom were smaller, compared to other properties with the same price.
Stayed 4 nights in Jun 2022
Response from Personal Mesón Ejecutivo on Jul 7, 2022
Buen día, se enviaran sus comentarios a las areas correspondientes. Muchas gracias por hospedarse con nosotros.

10/10 Excellent

Raul, tulare

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. Room where clean. I enjoy my stay.
Stayed 3 nights in Jun 2022
Response from Personal Mesón Ejecutivo on Jul 7, 2022
Gracias por hospedarse con nosotros esperamos que vuelva pronto. Para nosotros es un placer atenderlo.

10/10 Excellent

Yolanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and un expensive
Stayed 2 nights in May 2022
Response from Personal Mesón Ejecutivo on Jul 7, 2022
Gracias por hospedarse con nosotros esperamos vuelva pronto.

10/10 Excellent

Giselle

Stayed 2 nights in Apr 2022
Response from Srita. Giselle on Apr 7, 2022
Buenos dias, estimada srita. Giselle Agradecemos su calificación para el equipo Meson Ejecutivo de se suma importancia su calificación o comentarios, esto nos ayuda a crecer y mejorar el servicio para que ustedes pasen una excelente estancia con nosotros, esperamos poder recibirle nuevamente Cordialmente Carolina Mora Reservaciones Hotel Meson Ejecutivo

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2022
Response from Sr. Hugo on Mar 29, 2022
buenos días, estimado sr. Hugo El Hotel Meson Ejecutivo agradece su calificación, nos da alegría saber que su estancia con nosotros, nos otorgara esa puntuación, esperamos poder servirle nuevamente Cordialmente Carolina Mora Reservación Hotel Meson Ejecutivo

6/10 Okay

Karina

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Srita. Karina on Mar 29, 2022
Buenos días, estimada Srita. Karina Hotel Meson Ejecutivo, agradece ver su puntuación, reciba una disculpa de parte del equipo Meson, por no cumplir con sus expectativas de calidad en su estancia, esperemos nos pueda bridan la oportunidad de servile nuevamente. Cordialmente Carolina Mora Reservaciones Hotel Meson Ejecutivo

10/10 Excellent

Juan

Stayed 3 nights in Mar 2022

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel with a great breakfast buffet!
Stayed 2 nights in Mar 2022
Response from Mr. Jorge on Mar 14, 2022
Dear guest: It gives us great pleasure to receive your comments and to know that you have left with a good impression of our services. For all of us who collaborate at Meson Ejecutivo, your comments are very valuable, thank you very much for sharing them. Cordially Caroline Mora reservations Executive Meson Hotel

2/10 Terrible

GERARDO

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel management is very poor with bookings, stay away from the hotel
Stayed 10 nights in Jan 2022
Response from Gerardo on Mar 11, 2022
Buenos días, sr. Gerardo le comentamos que nuestras reservaciones si se encuentran controladas, el problema que usted esta teniendo es directamente en la plataforma de Expedia, ya que la realizo directamente por un intermediario de ellos y realizo el pago directamente en la plataforma de Expedia, a nosotros como hotel nos envían el cargo que se tiene que general de sus reservaciones y como tal se realizo el cargo que nos indico Expedia, le invitamos que en sus futuras reservaciones se genere directamente en el Hotel, para que no tenga este tipo de problemas quedamos a sus ordenes. saludos, cordiales!

10/10 Excellent

Eder

Stayed 2 nights in Feb 2022

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from ventas on Jan 26, 2022
gracias le esperamos pronto !!

10/10 Excellent

Patricia, ROLLING MEADOWS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Dec 2021
Response from ventas on Jan 26, 2022
Patricia muchas gracias por su calificación. esperamos pronto poder atenderle nuevamente

10/10 Excellent

Ale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the location, friendly staff and nice overall hotel for the price.
Stayed 2 nights in Dec 2021
Response from ventas on Jan 26, 2022
it is a pleasure to serve you

4/10 Poor

Juan M

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The hotel is clean and nice however we heard all noises around us!!! Outside the hotel, the smell of sewage was terrible!
Stayed 2 nights in Nov 2021
Response from Mr. John on Feb 1, 2022
Dear Guest, Thank you for the time you took to leave us your comments, first receive an apology we regret that your stay has not been satisfactory, rest assured that we will address these areas of opportunity and take the necessary actions in this regard, we hope you will give us the opportunity to serve you again. Cordially Carolina Mora Reservations Hotel Meson Executive

8/10 Good

Everett

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good. All in all a good experience, and I will recommend to friends.
Stayed 5 nights in Nov 2021

10/10 Excellent

Marco Antonio

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good places for family or business
Stayed 1 night in Oct 2021
Response from VENTAS on Oct 13, 2021
Thank you for your comments, it is a pleasure to serve you

8/10 Good

jose

Business traveler
Liked: Cleanliness, staff & service
good
Stayed 2 nights in Sep 2021
Response from VENTAS on Sep 24, 2021
thanks for your comments

8/10 Good

Elia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was in a good location, lots of quiet and privacy. Friendly staff.
Stayed 4 nights in Aug 2021
Response from . on Sep 10, 2021
Thank you for your comments, we hope to see you soon

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay.
The staff were incredibly friendly, kind and professional. The breakfast buffet was absolutely delicious. Great location and again the staff made the place so worth the stay.
Stayed 2 nights in Jul 2021
Response from . on Aug 11, 2021
We appreciate your comments, it is nice to know that your stay was pleasant.

10/10 Excellent

Adriana lázaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021