Ratings based on 315 Verified Reviews

4.5 out of 5
85% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2017
I stayed in the hotel just after is wad opened in 1986 and was pleased to find the same level of standards being maintained. The rooms are a bit dated and the bathrooms worn, but overall a very pleasant stay. Would indeed recommend to others!
Comment from Hotel Management
Dec 6, 2017 by ., Hotel Management
Dear Guest, Thank you very much for your review. We will inform our employees your excellent comments It is a pleasure that you enjoyed your stay Best Regards Ivonne Medina Guest Service Manager
1 out of 5
by A verified traveler

Not so nice,

Posted Dec 1, 2017
Pros: I have stayed in this hotel for 20 years. Four times per year. Perhaps new management but not what I expected.
Cons: Management attitude
Awakened at 4AM by construction work in the room next to or below me. Called the front desk, it ended 15 minutes later. Then an hour later more banging. No sleep. Complained to management. Answer, sorry for the inconvenience, we will review problem with staff so it doesn't happen again. Hope you will return again. Not !
Comment from Hotel Management
Dec 6, 2017 by ., Hotel Management
Good Evening, Thank you so much for taking your time to complete this survey, your feedback is really important to us since it is what makes us improve each day. I already shared your review with the departments involved so they can start working on an action plan in order to avoid any other situation like this. Hopefully we will have the chance of having you as our guest one more time in the near future. I remain at your disposal for any assistance you may require. Ivonne Medina Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco California

Historical Oasis yet convenient

Posted Nov 27, 2017
Pros: It is like an oasis of calm and sophistication while also being centrally located to shopping, sightseeing, and business.
Cons: The service is impeccable throughout the hotel at every level. The food is excellent. Only suggestion is to lighten up the side dishes on the menu.
Location: Short cab ride to largest shopping center in Mexico. Near parks, University, high rise business area, tourist sites.
What a wonderful stay! This old grand hacienda style is so quiet and luxurious.
Comment from Hotel Management
Nov 28, 2017 by ., Hotel Management
Dear Guest, Thank you very much for your review. We will inform our employees your excellent comments It is a pleasure that you enjoyed your stay Best Regards Ivonne Medina Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Claremont, California

Very beautiful hotel

Posted Nov 12, 2017
Beautiful hotel located in an upscale part of the city. Very large, comfortable rooms. Although located near several large streets our room was very quiet. Staff very attentive and helpful. We were there for six nights and the staff got to know our individual needs. Breakfast area and bar are tastefully done and the food and service are excellent. We particularly enjoyed the weekend buffet. Used the exercise room daily and the equipment and cleanliness was outstanding. Only weak point was the pool area. Although beautifully adorned, both the pool and jacuzzi were very cold and uninviting.
Comment from Hotel Management
Dec 5, 2017 by ., Hotel Management
Dear Guest, Thank you very much for your review. We will inform our employees your excellent comments It is a pleasure that you enjoyed your stay Best Regards Ivonne Medina Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Friendly place to stay

Posted Sep 30, 2017
Friendly place to stay They always there to accommodate you on anything you need The gardens , restaurant and bar it is something that you would like to have as a back backyard
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Wonderful hotel with very slow restaurant service

Posted Sep 25, 2017
Pros: The gardens, the rooms, everything.
Cons: The kitchen
Location: It is close to a lot nice restaurants and bars.
The hotel is really wonderful and the staff is really very nice and helpful. I had stayed there 15 years ago and I must say that it has continued to be wonderful. In these years the city has continued to grow and there are many new restaurants in the area whicfh is very nice since there seems to be a problem with the hotel's kitschen and thed service was very slow. Thankfully on the weekends they have a buffet breakfast which was wonderful and full of options.
Comment from Hotel Management
Sep 28, 2017 by Ivonne Medina, Hotel Management
Dear Guest, Thank you very much for your review. We will inform our employees your excellent comments It is a pleasure that you enjoyed your stay Best Regards Ivonne Medina Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Stunning hotel. Photos online do not do it justice

Posted Aug 29, 2017 on Orbitz
Great experience! The food at the restaurant was fantastic, pool Was gorgeous, rooms very large, we definitely would stay here again!
Comment from Hotel Management
Sep 7, 2017 by HOTEL QUINTA REAL GDL, Hotel Management
Dear Guest, Thank you very much for your review. We will inform our employees your excellent comments It is a pleasure that you enjoyed your stay Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin

One of the best. Terrific staff

Posted Aug 21, 2017
Calm atmosphere with excellent staff. Dining room & bar are top rate. Will stay there on all of my returns to GDL
Comment from Hotel Management
Aug 25, 2017 by GUEST SERVICE MAGNAMENT, Hotel Management
Dear Guest, Thank you very much for your review. We will inform our employees your excellent comments It is a pleasure that you enjoyed your stay Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Quick Stop

Posted Aug 17, 2017
Service is fantastic and the setting is quiet among the bustle of the city. Great bar
Comment from Hotel Management
Aug 20, 2017 by GERENTE, Hotel Management
Estimado huésped, Es un placer saber que su estancia fue placentera y que hemos mejorado constantemente en nuestro servicio. Agradezco el que haya compartido su experiencia de su última estancia en nuestro hotel. Esperamos tener el gusto de atenderle nuevamente, en su próxima visita a esta bella ciudad. Ivonne Medina Gerente del Servicio al Huesped
4 out of 5
Recommended
for Everyone
by A verified traveler from Beach City, TX

Beautiful hacienda style hotel

Posted Jun 23, 2017
Welcoming, friendly staff. Beautiful luxury hotel with quaintness of a Mexican hacienda. Lovely decor and art throughout. Spacious balcony rooms. We loved the colorful flower array at the entry.
Comment from Hotel Management
Jun 29, 2017 by Hotel Quinta Real GDL, Hotel Management
Dear Guest, Thank you very much for your review. We will inform our employees your excellent comments It is a pleasure that you enjoyed your stay Best Regards Ivonne Medina Guest Service Magnament