Ratings based on 278 Verified Reviews

3.4 out of 5
65% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Rochester, NY

Everything in room is broken

Posted Feb 15, 2018
Expedia advertised this room as having a "Full Kitchen". (Only reason I stayed here) It has a microwave and BROKEN hot plate. No oven, no stove, no dishwasher, 1/4 of a dish set. Hair conditioner unavailable. Heater / A/C NON FUNCTIONING. This place is a disaster. I payed about $100 for this room and it's worth $30. This is the first negative review I've ever written about a hotel. I will never stay in an Extended Stay again, and plan on contesting the charge with my CC company.
Comment from Hotel Management
Feb 17, 2018 by Hotel Management, Hotel Management
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. Your concerns will be shared with our housekeeping and maintenance team so that they will be more diligent in their effort. Thanks for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Burlington, Ontario, Canada

5 minutes from my event!

Posted Feb 3, 2018
Had to switch from the king size bedroom to 2 double beds because of loud vibrating noise beside elevator. Staff very accommodating and found a much better room. Room was overheated and took about 4 hours to normalize . Loud noises at 1 pm from stairwell woke me up alarmed. Hotel needs better protection control with side door entry. Would stay again though because of good price and location to my event.
Comment from Hotel Management
Feb 5, 2018 by Hotel Management, Hotel Management
Patrizia, thanks for evaluating your experience at our hotel. We are pleased to know you liked our convenient location and the affordable pricing. However, we are sorry for the noise issue you which disturbed your sleep while being here. Thanks once more for your constructive feedback, and we look forward to serving you again soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Noises smelly dirty

Posted Jan 27, 2018
It was loud children in the hall bed was hard ceiling in bathroom falling dirty and peeling. The fridge snelked
Comment from Hotel Management
Jan 29, 2018 by Hotel Management, Hotel Management
Thank you for your review. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Concord, NH

Okay motel

Posted Nov 26, 2017
Basically all was good. Little issue with the bathroom. Plenty clean enough, but commode water levels are too high. Things get wet that really shouldn't.
Comment from Hotel Management
Nov 27, 2017 by Hotel Management, Hotel Management
Bob, thanks for choosing Extended Stay America for your needs. We are pleased to know you enjoyed your stay with us and our facilities along with our service were to your satisfaction. However, we are sorry for any inconvenience you had while being here. It was a pleasure to have you as our guest, and we hope to serve you again soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Nov 17, 2017 on Hotels
Comment from Hotel Management
Nov 19, 2017 by Manager, Hotel Management
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Annandale, VA

Clean and affordable hotel

Posted Nov 3, 2017 on Orbitz
The staff were courteous, and the rooms were clean. However, there were other guest who were extremely disturbing in middle of night. They were screaming and fighting in the parking lot at 2:30am, and as a result I was completely unable to sleep. Good location, but clearly something needs to be done about guests partying, doing drugs and disrupting other guests!!!!
Comment from Hotel Management
Nov 6, 2017 by Manager, Hotel Management
Thank you for being our recent guest and for sharing your experience. We apologize for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity.  We are terribly sorry you had an uncomfortable night and hope you will give us a chance to serve you better in the future.  Sincerely, Hotel Management
3 out of 5
by Dana

Posted Oct 16, 2017 on Hotels
hotel was ok- staff was friendly and helpful. Shower had a constant drip. Bed and pillows not very comfortable.
Comment from Hotel Management
Oct 18, 2017 by Manager, Hotel Management
Dana, thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely, Hotel Management
4 out of 5
by A verified traveler

No Frills Hotel Reasonably Priced

Posted Oct 16, 2017 on Hotels
Photo of site is deceiving. There is not that much grass area in front of hotel. Hotel is hidden behind hill in parking lot of strip mall. It is dated but clean. Front desk staff were friendly and efficient. Ideal for family staying for many days and planning on cooking in room since there is a full-sized refrigerator and 2-burner stove in addition to microwave oven. Free breakfast amounts to coffee and granola bar, whole fruit, or muffin "to go" - no breakfast sitting area. TV did not seem to be digital or HD or have that many channels.
Comment from Hotel Management
Oct 18, 2017 by Manager, Hotel Management
Thank you for sharing your experience at Extended Stay America. We are glad to know you loved the service provided by our courteous associates and found us to be a great value in the area. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice to access I-390 and Local Route 252.

Posted Oct 8, 2017
Pros: Easy access and silent.
Stayed 4 times, total over 20 days. It is silent and clean, convenient to access Rochester through I-390 and Route 252, to access I-90 through I-390. With shopping area in walking distance.
Comment from Hotel Management
Oct 8, 2017 by Hotel Management, Hotel Management
Thank you for staying at Extended Stay America once again. We are thrilled to read you liked our well-kept property and that our location was perfect for your needs. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent clean and quiet

Posted Oct 4, 2017
It's clean. It's quiet. Everyone was very kind and respectful. We will definitely go back.
Comment from Hotel Management
Oct 4, 2017 by Hotel Management, Hotel Management
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. We enjoyed being of your service. Please visit with us again the next time you are in the area. Sincerely, Hotel Management