Ratings based on 422 Verified Reviews

3.8 out of 5
79% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, Florida

Close to everything you need.

Posted Sep 16, 2017
The staff at the Holiday Inn are awesome!! Donna the front desk person...The head of housekeeping I can't remember her name!! Everyone I came in contact with are friendly always ready to assist in any way they could.. I had a problem getting the Kuric coffee machine in my room to work..the housekeeping manager wrote down the instructions for me.. I will always come to this Holiday Inn when I'm in Rochester NY!! Thank you all..you are amazing!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, very clean

Posted Jul 8, 2017
The staff was super friendly!!! And they were very accommodating!!!
5 out of 5
by Viktor

This traveler left a rating score only Posted Jul 6, 2017 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 3, 2017 on Hotels
4 out of 5
by sigrid

This traveler left a rating score only Posted Jul 1, 2017 on Hotels
4 out of 5
by A verified traveler

Convenient location

Posted Jun 6, 2017 on Hotels
Lots of restaurants and outlet stores in the area.
4 out of 5
by A verified traveler

Posted May 15, 2017 on Hotels
Everything was great except check-in. The credit card machine wasn't working so at 11:30 PM, after multiple attempts and credit cards, they wrote down my cc info so they could enter it in the AM. Employee was nice, but it was not convenient. Other than that, everyone was friendly and stay was pleasant.
5 out of 5
by Joy T

Posted Mar 25, 2017 on Hotels
Very close to the medical place that I need to go to once a year.
1 out of 5
by Charlene

Sat nite live!

Posted Mar 13, 2017 on Hotels
The hotel was cozy. Just a little loud during the evening other guests kids running late around the halls .. the bathroom was dirty hair in bathtub and debris. Piled up dirt and rubbish built up behind door and no trash bags in the garbage cans! I paid for a room with a river view and got a room with a view of parking lot! Very unhappy about my stay .disappointed!
4 out of 5
by Lynnette

This traveler left a rating score only Posted Feb 2, 2017 on Hotels