Ratings based on 850 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Very nice apartment. Good location for the area.

Posted Dec 10, 2017
Pros: Nice room. King sized bed. Good view (level 6).
Cons: Cafe open on weekends.
Location: Close to Norwest shops.
The room was very nice but we had a few issues (TV remote didn't work, phone didn't work). These were resolved quickly by the staff. The apartment (2 bed, 2 bath) was a good size. It was close to the shops at Norwest. It's a shame the cafe is not open on the weekend, but I guess it is understandable being in the business district. Nice toiletries too.
Comment from Hotel Management
Dec 12, 2017 by Yin Kung- Relief Duty Manager, Hotel Management
Thanks for taking the time to share the positive experience from your recent stay. I am pleased that you found us to be a great value option and the team and we look forward to welcoming you back again soon. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler from Blackheath, NSW

Very nice hotel close to Norwest hospital

Posted Dec 4, 2017
Pros: Close to my early start location
Cons: Nothing
Location: Excellent
Excellent location for early day surgery appointment in Norwest private hospital. Priced right for an overnight stay for an out of towner. I would recommend it to any one
Comment from Hotel Management
Dec 7, 2017 by Rachelle | Hotel Manager, Hotel Management
Dear Peter, Thank you for your review on Adina Apartment Hotel Norwest. The team and I are very pleased you had a great experience with us and the location suited your needs. We hope to welcome you back on any future visits to the area
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, BC

"Apartment" with everything you need

Posted Nov 24, 2017
Pros: Modern style and everything you need - such as fridge, laundry, safe - is within the room.
Location: 5 minutes walking distance to transit, a mall, Coles supermarket, restaurants, and coffee shops.
The title says it all - this "apartment" hotel has everything you need for a comfortable, hassle-free stay - such as laundry washer and dryer within the room. This hotel is suitably modern with friendly and helpful staff, and situated in a beautiful area with only a 5 minute walk to a Coles market (in a mall) for all your shopping needs. Local transit is very easy and affordable to use to get to wherever you want to go. I had a fantastic stay here and I hope to stay here again next year for a longer stay.
Comment from Hotel Management
Nov 24, 2017 by Yin Kung - Relief Duty Manager, Hotel Management
Dear Brandon, We are so pleased that you found us and that your stay with us was fantastic. It was wonderful to read that you enjoyed our room facilities and our location which you were able to take advantage of them . We can't wait to welcome you back to the hotel next year.
4 out of 5
Recommended
for Everyone
by A verified traveler from new zealand

Good location excellent staff

Posted Nov 23, 2017
My stay was most enjoyable the staff were excellent and the rooms were clean, comfortable and nice rooms to be in
Comment from Hotel Management
Nov 23, 2017 by Yin Kung, Hotel Management
Dear Kevin, Thank you for your positive feedback! I am glad to see you enjoyed your stay and rooms. We hope to welcome you back to Adina Apartment Hotel Norwest soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2017
Close to shops, cafe wasn't open on the weekend but used menu log to get pizza which worked out well
Comment from Hotel Management
Nov 14, 2017 by Rachelle, Hotel Manager, Hotel Management
Thank you for you review on Adina Apartment Hotel Norwest. We are pleased you found the location suitable to your needs. Whilst it is unfortunate the café does not open over weekends I am happy that you had an alternate solution that worked
5 out of 5
Recommended
for Everyone
by A verified traveler from Baulkham Hills

Like being at home

Posted Nov 10, 2017
Very comfortable, feels like being at home very comfortable and the staff friendly and welcoming.
Comment from Hotel Management
Nov 14, 2017 by Rachelle, Hotel Manager, Hotel Management
Dear Keith. Thank you for your review on Adina Apartment Hotel Norwest. We are pleased you enjoyed your experience at Adina Norwest and hope to welcome you back on any future visits to the area
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Nice hotel and good lovation

Posted Nov 2, 2017
Clean and nice rooms,and rate is good for room.need better aircon
Comment from Hotel Management
Nov 13, 2017 by Rachelle, Hotel Manager, Hotel Management
Thank you for your review on Adina Apartment Hotel Norwest. We are pleased you enjoyed the accommodation, we appreciate your comment regarding air con - at present we are not aware of any issues with our system however welcome direct feedback should you wish to discuss this further
4 out of 5
by A verified traveler from Brisbane

Convenient for my office

Posted Oct 20, 2017
Pros: Convenient, comfortable, decent restaurant.
Cons: Slow service in the restaurant as food is cooked to order. Slow line to order food in the mornings. Find of you're on holiday but not for business.
Location: Plenty of restaurants within a 10 minute walk.
Comfortable rooms. The normal minor inconveniences like no power points available next to the bed without unplugging something else. Some hotels are providing USB sockets but not here. Comfortable bed and the water pressure in the shower was terrific in my room.
Comment from Hotel Management
Nov 5, 2017 by Urvi, Hotel Management
I am very pleased to hear that you had an enjoyable stay here and the location of the hotel suited your travel needs. Your feedback help us to improve the amenities we have in the room. Sorry to hear about the wait at the cafe, I shall pass on the feedback to Café 22. Thank you for the review and we hope to see you back in the near future.
3 out of 5
by A verified traveler from Gold Coast

What do we pay for?

Posted Oct 2, 2017
We expect clean sheets and mattress covers that fit the king bed that the room rate was based on - combine that with non controllable air conditioning it made it an uncomfortable stay. With road works blocking roads and no uber eats available it is a bit out of the way place at present for the price!
Comment from Hotel Management
Nov 13, 2017 by Rachelle, Hotel Manager, Hotel Management
Thank you for your feedback, we are just as disappointed as you to see the photo of how your bed was made. This has been addressed with our housekeeping team directly. We encourage all guests to contact reception with any issues they have so the team can respond appropriately and ensure a comfortable stay. It is unfortunate this did not happen on your stay with us. Whilst we are not located in the CBD, we do have a number of local restaurants and also transport options to assist guests with their stays. Reception are available 24 hours a day to attend to any guest enquiries and requests.
3 out of 5
by A verified traveler from Gold Coast

Comfort level below expectations!

Posted Sep 28, 2017
Mattress was too old as poor condition and the sheets didn't even cover the mattress area, plus no space pillows and air conditioning would not adjust as room too hot so overall not up to scratch for the style of hotel and price so we were fairly disappointed sibce last stay.
Comment from Hotel Management
Nov 5, 2017 by Urvi, Hotel Management
Thank you providing feedback from your recent stay. I will address this issue with the housekeeping team to ensure they are paying attention to detail and to have our rooms and bed presentable at all times. The Aircon can be adjusted, our friendly reception team is available 24 hours, please contact reception for help during your next stay. we do apologise for the inconveniences.