Ratings based on 259 Verified Reviews

2.9 out of 5
51% of guests recommend
3.2 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Denver

Stay away from the rail yard

Posted Feb 21, 2017
Run down hotel, actually falling apart. Stained carpet throughout, fire doors propped with rags, housekeeping ignored my do not disturb and left my door open. Found discarded drug bag in hall outside my door. Emergency phone missing from pool area and huge hole in sky light in pool room. Entire property smells of smoke. The breakfast was nice.
Comment from Hotel Management
Mar 20, 2017 by Sarah , Hotel Management
J, Thank you for taking the time to give the hotel feedback. We will address the issues. I hope you consider staying with us again in the future. Best, Sarah Mendoza Assistant Manager
3 out of 5
by Sheryl

It was ok...

Posted Dec 28, 2016 on Hotels
The staff was very nice and friendly. My room was comfortable and clean. Housekeeping did a good job. But, for some reason, there was NO heat in the lobby or restaurant. Each ,owning when I got breakfast, my food would get cold before I could eat it. The staff were all wearing jackets or heavy sweaters. Part of my reason for choosing this hotel was the pool, which was closed for maintenance, disappointing.
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
We are sorry that there was a maintenance issue with the heat and pool when you were here. All of these issues have been resolved. We hope you will give us another chance in the future.
4 out of 5
by A verified traveler

A decent economical property . . .

Posted Nov 27, 2016 on Hotels
Nice hotel for the money. The hotel offers free parking, free wi-fi, a good buffet breakfast, and an indoor pool. Its downtown location is convenient to the UNC campus. The trade-off is that there are frequently used railroad tracks across the street. This is great for a photo op, but not so great at 6 AM.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you for the feedback. We appreciate your business and hope to see you again in the future. KK
3 out of 5
by A verified traveler

You get what you pay for

Posted Nov 7, 2016 on Hotels
The hotel is really old, and needs lots of updates. The main areas in particular are in need of some major TLC. The rooms themselves were fine. Nothing fancy, but not gross. The staff was very nice.
Comment from Hotel Management
Nov 10, 2016 by General Manager, Hotel Management
Thank you for the feedback! We are in the process of updating our property and we are looking forward to the changes. We are glad you found our staff to be helpful. KK
2 out of 5
by A verified traveler

You Get what you pay for....

Posted Nov 7, 2016
Very outdated hotel. Upon check-in, the staff seemed to be more interested in texting than checking me in. Parking was inconvenient. Entryways and hallways were dim, grungy, and some lighting just hanging by the wires. Pool was cloudy, dirty, and cold. Very noisy, next to train-tracks. It was a cheap stay, but for the quality you can expect better even at a Motel 6.
Comment from Hotel Management
Dec 8, 2016 by KK, Hotel Management
We appreciate the feedback. We will look into each of the issues that you have mentioned. We hope you will give us another try in the future.
2 out of 5
by A verified traveler

Posted Oct 30, 2016 on Hotels
No hot water toilet was broke carpet ripped and stained no coffee pot in the coffee machine that was in my room and it advertised restaurant in the hotel which had not been opened for a while and full breakfast which we didnt get because restaurant was out of service but the motel did give us a full refund
5 out of 5
by A verified traveler

convenient and clean

Posted Oct 26, 2016 on Hotels
Was in town for college reunion/homecoming. Hotel was convenient for location, good and clean for price.
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
We would like to thank you for taking the time to give us a review Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. KK
5 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
We would like to thank you for taking the time to give us a review Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. KK
1 out of 5
by A verified traveler

Choose another hotel

Posted Oct 6, 2016 on Hotels
There is a train that runs three to four times a night within 100 years of the hotel. Not a great location.
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
We are sorry that the train interfered with your sleep. We have been working with the city to see if we can find a solution to this. We hope you will consider giving us another try.
3 out of 5
by A verified traveler

Ok hotel for the price.

Posted Sep 26, 2016 on Hotels
The breakfast is amazing! The train tracks run right by the hotel so you hear the train blowing its horn at odd hours of the night waking you up. Tiny bathroom and sink area, too small for a family of 4 to have to share around. Right downtown so it was convenient for walking places. No hot tub which is a bummer.
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Thank you for staying with us. We are glad that you enjoyed the breakfast. We appreciate your feedback and will use it to make our property even better. We hope to see you again in the future. KK