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Reviews of Hawthorn Extended Stay by Wyndham-Green Bay

3 out of 5
Hawthorn Extended Stay by Wyndham-Green Bay
335 W Saint Joseph Street, Green Bay, WI

Reviews

8.4

Very Good

Rating 10 - Excellent. 499 out of 999 reviews" "
Rating 8 - Good. 298 out of 999 reviews" "
Rating 6 - Okay. 99 out of 999 reviews" "
Rating 4 - Poor. 53 out of 999 reviews" "
Rating 2 - Terrible. 50 out of 999 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Emelle

Liked: Staff & service
For the most part it was great. Bathroom wasn’t very clean there was hair, not mine, on floor and on the towels.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Emelle,Thank you for taking the time to share your experience at our hotel. We're thrilled to hear that you enjoyed your stay overall. However, we sincerely apologize for the cleanliness issues you encountered in the bathroom. Your feedback is invaluable, and we'll use it to ensure we improve our housekeeping standards. We hope to welcome you back for an even better experience next time.Warm regards,Hotel Management

8/10 Good

DALE

Liked: Amenities
I have gone there for a number of years and see it running down each year. The outside needs cleaning up and updating. The inside needs cleaning. The sofa had stains and the stovetop needed cleaning
Stayed 1 night in Mar 2024
Response from GM on Mar 16, 2024
Dear Dale, Thank you for your loyalty and for sharing your thoughts. We sincerely apologize if your recent stay didn't meet your expectations. Your feedback about the cleanliness and maintenance is greatly appreciated and we assure you that we are taking necessary steps to address these issues. We hope to welcome you back soon to experience the improvements.Warm regards,Hotel Management

10/10 Excellent

Jiaxi

Traveled with family
Liked: Cleanliness, amenities
Overall it is acceptable. The buildings are old though. Heating unit was very loud.
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Dear Jiaxi, Thank you for your review and for choosing our hotel. We're delighted to know that your stay was acceptable. We appreciate your feedback regarding the age of our buildings and the heating unit. We're constantly working on improvements and your insights are valuable in this endeavor. We hope to welcome you back for an even more enjoyable stay in the future.Warm regards,Hotel Management

6/10 Okay

Calvin

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from GM on Feb 17, 2024
Dear Calvin,Thank you for taking the time to rate our hotel. We're sorry if your experience didn't meet your expectations. We would appreciate more details about your stay so we can learn and improve. We hope to have the opportunity to welcome you back for a better experience in the future.Best regards,Hotel Management

8/10 Good

Emily

Business traveler
Liked: Staff & service, amenities
The staff here is so wonderful and accommodating. I didn’t have a good experience with my neighbors, however. I did not feel safe and ended up leaving early — the neighbors leered around my door/window through the night into the early morning after I asked they turn down their music and that was not great. But breakfast was lovely and the check in check out was very smooth.
Stayed 2 nights in Feb 2024
Response from GM on Feb 13, 2024
Dear Emily, Thank you for taking the time to review our hotel. We are delighted to hear that you appreciated our staff and breakfast. We are, however, truly sorry to hear about the inconvenience caused by the neighbors. Your comfort and safety are our top priority and we will ensure that such incidents do not occur in the future. We hope to welcome you back for a more seamless experience.Warm regards,Hotel Management

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms
Stayed 2 nights in Jan 2024
Response from GM on Feb 1, 2024
Dear Eric,Thank you for your wonderful 5-star review! We're thrilled to know that you appreciated our spacious rooms at our hotel. Our team is always working to provide comfortable and relaxing spaces for our guests. We hope to have the pleasure of welcoming you back in the near future. Warm Regards,Hotel Management

6/10 Okay

Deb

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Exterior of buildings in need of painting and area around trash receptacle (right outside our door) was very bad and smelly. Interior suite: extremely worn, stained flooring in kitchen, stove was quite dirty. Missing light bulb in floor lamp, two hangers in each closet. No chest or dresser with drawers (except for tiny one in the night stand) to put clothes. Vents in kitchen and one closet were exposed with vent covers on the floor in closet and top of the stove. Doorknob on on closet was on the floor (I put it back on). Registration personnel were very nice. Breakfast was typical and adequate. Room was clean (except for stove) but looked dirty because it is so worn and tired. Chipped paint, marks on walls, places were touched up but with a different color of paint. Facility is just ok but I will not stay there again. Price not worth it.
Stayed 2 nights in Jan 2024
Response from GM on Jan 28, 2024
Dear Deb, Thank you for your feedback. We're sorry to hear about your experience and sincerely apologize for the inconveniences. We appreciate your kind words about our staff and breakfast. Your concerns are being taken seriously and will be addressed to improve our facilities. We hope to have another opportunity to provide a better experience.Warm regards,Hotel Management

10/10 Excellent

Alexis

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this stay especially for the price couldn’t have asked for a better spot! Will definitely be coming back again. I also can’t say enough how clean it was, truly the cleanest place I’ve ever stayed at even though it was a cheaper stay! Front desk was also extremely polite and very nice
Stayed 2 nights in Jan 2024
Response from GM on Jan 23, 2024
Dear Alexis,Thank you for sharing your fantastic experience with us! We're thrilled to hear that you loved your stay, especially considering the price. It's great to know that you found our hotel exceptionally clean and that our front desk team provided polite and friendly service. We appreciate your kind words and look forward to welcoming you back on your next visit. Best Regards,Hotel Management

10/10 Excellent

Vera

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Dear Vera,Thank you for choosing our hotel and taking the time to share your positive feedback with a 5/5 rating. We are thrilled to know that you had a fantastic experience during your stay. It's our pleasure to provide excellent service and meet your expectations. We look forward to welcoming you back for another enjoyable visit.Warm regards,Hotel Management

8/10 Good

marci

Traveled with group
Liked: Cleanliness, staff & service, room comfort
It was very convenient and roomy. Only issue we had was there was no toliet-paper or extra blankets. Would stay again.
Stayed 1 night in Jan 2024
Response from GM on Jan 19, 2024
Dear Marci,Thank you so much for your feedback. We're thrilled to hear you found our hotel convenient and roomy. We do regret the oversight of not supplying sufficient toilet paper and extra blankets during your stay, and sincerely apologize for any inconvenience. Your comfort is important to us, and we appreciate you bringing this to our attention ensuring we improve future experiences. We genuinely look forward to the opportunity of welcoming you back next time for an ever better stay. Warm regards,Hotel Management

10/10 Excellent

amy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 18, 2024
Dear Amy,Thank you so much for your perfect 10/10 rating! We're delighted to hear that your experience with us exceeded your expectations. Our team works hard to ensure every guest has a memorable stay, and it's truly rewarding to know we achieved that for you. We look forward to welcoming you back for another outstanding stay.Warm regards,Hotel Management

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 14, 2024
Dear Luis,Thank you for taking the time to rate your experience with us. We're delighted to see that you gave us a perfect score of 5/5. Your positive feedback is greatly appreciated. We look forward to the opportunity to welcome you back for another excellent stay.Warm regards,Hotel Management

10/10 Excellent

David, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 26, 2024
Dear David,Thank you for taking the time to rate us with 5 stars. We're thrilled to know that you had a wonderful stay with us! We hope your stay was relaxing and comfortable, providing you with memorable moments. We look forward to welcoming you back to our hotel in the near future. Thank you once again for your valuable feedback.Best Regards,Hotel Management

8/10 Good

Anaya

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 10, 2024
Dear Anaya,Thank you for taking the time to provide us with your feedback and for choosing to stay with us. We're glad to see you had a positive experience overall. If there are any specific aspects you'd like us to focus on for improvement, please let us know. We value your input and hope to have the pleasure of welcoming you back for an even better experience.Warm regards,Hotel Management

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 12, 2024
Dear Eva,Thank you for choosing to stay with us and for taking the time to provide your feedback. We're delighted to hear that you had a positive experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for an even more enjoyable experience in the future. Warm regards,Hotel Management

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Nice to have a spacious suite with the ability to cook my own meals. Also nice to have a regular sized coffee pot. Convenient to access and quiet.
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Dear Shari,We appreciate your fantastic feedback! It's wonderful to hear that you loved your spacious suite, enjoyed the ability to cook your own meals, and found the regular-sized coffee pot convenient. We strive to make our guests' stays enjoyable, and we look forward to welcoming you back for another pleasant experience.Warm regards,Hotel Management

4/10 Poor

Joseph

Stayed 1 night in Dec 2023
Response from GM on Feb 21, 2024
Dear Joseph,Thank you for taking the time to rate our hotel. We're sorry to see that your experience didn't meet expectations. We strive to provide a high standard of hospitality and your feedback is crucial in helping us improve. Please feel free to share any specific issues you encountered so we can address them accordingly. We hope for the opportunity to serve you better in the future.Warm regards,Hotel Management

10/10 Excellent

Chris

Stayed 2 nights in Dec 2023
Response from GM on Feb 21, 2024
Dear Chris,Thank you for your rating! We're thrilled to see that you enjoyed your stay at our hotel. Even though you didn't leave a comment, your rating speaks volumes. We appreciate your support and look forward to welcoming you back on your next visit.Warm regards,Hotel Management

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay, meet my 1 day stay…
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Loved having a suite with so many conveniences
Stayed 1 night in Dec 2023
Response from GM on Feb 13, 2024
Dear Shari,We are delighted to know you had a great stay at our hotel and enjoyed the conveniences of our suite. We strive to provide a comfortable and enjoyable experience for all our guests. Your kind words are greatly appreciated and we look forward to welcoming you back soon. Thank you for choosing us for your stay. Warm regards,Hotel Management

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Dec 2023
Response from GM on Feb 13, 2024
Dear Daisy,Thank you for your positive feedback and for rating us 5-stars! We're thrilled to hear that you experienced great service during your stay. Providing excellent hospitality is our top priority and it's heartening to see our efforts reflected in your review. We can't wait to welcome you back to our hotel in the near future. Warm regards,Hotel Management

10/10 Excellent

Jeff

Nice
Stayed 1 night in Dec 2023
Response from GM on Feb 13, 2024
Dear Jeff,Thank you for your succinct yet wonderful 5-star review! We're thrilled to hear that you had a nice stay at our hotel. Your feedback is greatly appreciated and we look forward to welcoming you back on your next visit. Thanks once again for choosing us for your stay!Warm regards,Hotel Management

8/10 Good

Randy

Response from GM on Feb 7, 2024
Dear Randy,Thank you for choosing to stay with us and for taking the time to rate your experience. We're glad to hear that you had a positive stay overall. Your feedback is valuable to us as we continually strive to enhance our services. Should you have any specific suggestions or concerns, please feel free to reach out. We hope to welcome you back soon for an even better experience.Warm regards,Hotel Management

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities
Your staff was outstanding from the front desk to jen who does the breakfast on Sunday morning. Beds were pretty comfy food was good. New floors and some new furniture, but the bathroom and bathroom sink area was a old and pretty old. Looks like all the bathroom area and sink area hasn't been touched in many, many years. We enjoy coming back to this hotel every year around the Holidays for some present shopping in GB. price went way up per room. Thanx Expedia for a lower rate. But property in general still needs a lot of work.
Stayed 1 night in Dec 2023
Response from Brad, Guest Service Manager on Dec 13, 2023
Dawn,Thank you for letting us know about your stay! We love seeing our guest year over year. Your right, Jen does an amazing job! We hope to see you next year again for your holiday shopping needs!

10/10 Excellent

Eileen

Traveled with partner
Nice condo or townhouse like property for longer stay. Convenient to hospitals and Lambeau Field. Safe
Stayed 3 nights in Nov 2023
Response from Brad, Guest Service Manager on Dec 13, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Green Bay. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Erica

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was stuff all over the walls in the room. Sticky stuff and also just stains on the walls and furniture. The room also had an odd smell. The sheets were clean and the linens were clean but the smell of the room and the goo on the walls was disappointing. We will not be coming back.
Stayed 3 nights in Nov 2023
Response from Brad, Guest Services on Dec 1, 2023
Sorry to hear you will not be staying with us again. We will have the room situation looked into.

6/10 Okay

tracy

Traveled with family
The room was huge but the microwave hasn’t been cleaned in awhile. There was still coffee grounds in the coffee pot. The toilet was stained black. Very dirty all over!
Stayed 1 night in Nov 2023
Response from Brad, Guest Services on Dec 1, 2023
Sorry you had issues with your room we will look into that for you! Thanks for staying with us.

8/10 Good

brian

Stayed 1 night in Nov 2023

2/10 Terrible

Lori

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was paint chips coming off. The wall paint chips coming out the doorways. The little ring that's around the top of the shower was coming off the wall. Dead light bulbs property is not kept up to standards and beware You will not get a full refund.
Stayed 2 nights in Nov 2023
Response from Brad, Guest Services on Nov 27, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Green Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

annabelle

Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Brad, Guest Services on Dec 1, 2023
Thanks for staying with us!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Property needs some TLC
This is an older property with some needed deferred maintenance. I stayed in a loft suite which is ideal with two older children as this has two sleeping quarters and 2 full baths. In our downstairs main bedroom there was furniture missing in the room. One nightstand was missing a lamp and seems there should have been a chair and work table in the room. In fact one of the 2 chairs in the dinette table was a desk chair that got repurposed. We stayed on a weekend of a Packer game and on Sunday night the room was almost $500/night and then the next night on Monday it dropped to less that $250. So some "surge" pricing was going on for sure.
Stayed 2 nights in Nov 2023
Response from Brad, Guest Services on Nov 27, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Green Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value for the Money
For the price that we paid, we thought everything was really good with the exception of the weak WiFi internet. If internet connectivity is critical, get your cellphone hotspot ready because you will need it. In the end, I would choose this hotel again.
Stayed 1 night in Nov 2023
Response from Brad, Guest Services on Nov 27, 2023
Thanks for your kind words and staying with us!

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with a large group.
Stayed 1 night in Nov 2023
Response from Brad, Guest Services on Nov 27, 2023
Thanks for your kind words! We really appreciate it!

10/10 Excellent

Darin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility. Dated but very nice and comfortable.
Stayed 1 night in Nov 2023
Response from Brad, Guest Services on Nov 27, 2023
Thanks for staying with us and for taking the time to give us a great review!

10/10 Excellent

Eileen

Traveled with pets
Liked: Amenities
Very comfortable and staff exceedingly helpful. Quiet and close to St Vincent’s hospital. Restaurants and grocery also close by.
Stayed 2 nights in Nov 2023
Response from Brad, Guest Services on Nov 19, 2023
Eileen,Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Green Bay. I'm glad to hear that you enjoyed your stay here with us. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Tiffany

Stayed 1 night in Nov 2023
Response from Brad, Guest Service Manager on Dec 13, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Green Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Brad, Guest Services on Nov 19, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Green Bay. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Alexander

Stayed 1 night in Nov 2023
Response from Brad, Guest Service Manager on Dec 13, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Green Bay. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was given wrong room from what was pictured but loved it anyways
Stayed 2 nights in Nov 2023
Response from Brad, Guest Services on Nov 19, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Green Bay. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked cost and friendliness of staff.
Stayed 3 nights in Nov 2023
Response from Brad, Guest Services on Nov 10, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Green Bay. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Judith

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are dated and in need of replacement, but room is clean, and people are friendly. Good location.
Stayed 4 nights in Oct 2023
Response from Brad S, Guest Services on Nov 9, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Green Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are currently doing renovations on the property, landscaping, and rooms. I encourage you to stop back next year and see the changes being made!We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Jake

Stayed 1 night in Nov 2023
Response from Brad, Guest Services on Dec 1, 2023
Thank you for staying with us.

8/10 Good

Barbara

Stayed 1 night in Nov 2023
Response from Brad S, Guest Services on Nov 9, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Green Bay. It was our pleasure serving your accommodation needs. Thank you again and we look forward to seeing you at the hotel in the future.

8/10 Good

Devon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Brad, Guest Services on Nov 6, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Green Bay. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities
Didn't care for the condition of the exterior of the building. Paint missing or pealing. One window was cracked horizontally. Interior was in a true need of updating. Holes in carpet, peeling wallpaper, and burn holes in a chair.
Stayed 2 nights in Nov 2023
Response from Brad, Guest Services on Nov 6, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Green Bay. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Jean

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property is outdated, but the staff is very friendly and helpful.
Stayed 1 night in Nov 2023
Response from Brad, Guest Services on Nov 6, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Green Bay. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Andy

Stayed 1 night in Nov 2023
Response from Brad, Guest Services on Nov 27, 2023
Thanks for staying with us and taking the time to give us a review.

8/10 Good

Siddhesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Brad, Guest Services on Nov 6, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Green Bay. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Pamela

Traveled with group
Liked: Staff & service
Very old facility. The first room reeked of old smoke. Luckily, we were able to be moved to a different room.
Stayed 1 night in Oct 2023
Response from Brad, Guest Services on Nov 6, 2023
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Green Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Brad SGuest Services