Ratings based on 830 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler
OK StayPosted Dec 4, 2017 on Orbitz
Room was pleasant & spacious, but not 100% cleaned. Dust & dirt behind bedside table & under clock radio. I wouldn't normally have looked, but clock radio was not set to correct time & had no instructions. Nice guy from maintenance came to help, but he couldn't figure it out either. This was a fine place to stay for the conference I was attending.
Surprised & Frustrated on a business trip.Posted Dec 1, 2017 on Hotels
After booking this room very last minute and getting what I thought was a great deal, it was very frustrating and disappointing. I was one of very few people staying in this large hotel on a Monday night. Initially was given a very old room that smelled of stale cigarette smoke even after asking for a room with a bathtub and being willing to pay additional. Realized at 7p that the heat didn’t work. Maintenance was amazing!!! Front desk brought me new keys to a room down the hall, and after packing up and heading to the new room, I awkwardly realized it was either occupied or had not been cleaned. Lights on, TV on, towels in bathroom floor, etc... headed to the front desk who gave me new room keys without a ‘sorry’ or help with all my bags. New room was clean &nice- an exact version of the old dirty room but with all new items, bed, furniture, etc.... wondering why I didn’t receive this to begin with ??? Because I booked a ‘deal’ on hotels.com??? After getting my room, went to in house Pine restaurant on recommendation from front desk staff to find it ‘closed’- Went to the bar to grab dinner to go. Bartender was good and had great customer service. Caesar salad was great but the $10 pound of peel-and-eat shrimp was extremely dried out and probably about 4 days old. Just not what I expected at all. Maintenance and Bar staff were phenomenal.
Comment from Hotel Management
Dec 4, 2017 by Ashley, Hotel Management
Thank you for sharing your review. We are delighted to know about your positive response to our friendly staff at the bar and our exceptional customer service truly impressed you. However, we are sorry to hear that your experience with the first and second room you were assigned was less satisfactory and the facility as well as the cleanliness did not match your expectations at that time. Please know that we are striving to keep good quality of service in all aspects which is indicative of our standards and these have been shared with the hotel management to ensure situations like this won't happen again. We hope for another opportunity to make a more favorable impression in the future.
for Everyoneby A verified traveler from Germantown , Wisconsin
Get a way weekendPosted Nov 27, 2017
Hotel was very good , to excellent . We had a jacuzzi suite which was nice . 2 problems with the room - fire place didn’t work , they fixed that . Other problem was , the jacuzzi air jets for moving the water didn’t work . Which made it basically a big bath tub. Kind of disappointed with that. Got a back to room late evening, and decided the heck with it . Probably should have called on that also . A lot of money for a room with a jacuzzi, and it doesn’t work
for Everyoneby A verified traveler from Nashville TN.
Posted Nov 26, 2017
We stayed here for the weekend. The staff were all so pleasant! The room was really nice. The morning room service was a bit behind. I am looking forward to staying here again.
for Everyoneby A verified traveler from Ocean City Md.
Perfect for the Packers gamePosted Nov 25, 2017
Hotel is 2 Minutes from the airport and 10 min. from Lambeau Field. The room was clean and the food in the hotel and Casino is very good. Tom at the desk is very helpful and they have a bus to take you to the game and pick you up. Excellent experience and we will stay here every time we come to a game.
We'll come back.Posted Nov 25, 2017 on Hotels
My brother, sister and I truly enjoyed our stay. The rooms were exceptionally clean, and we enjoyed the Pine Tree Grill for a dinner and a breakfast. Thank You!
Posted Nov 14, 2017 on Hotels
for Everyoneby A verified traveler from Madison WI
Casino HotelPosted Nov 11, 2017
Trip work related easy access,good restaurants, clean and comfortable room. Already made another reservation for my next trip to Green Bay WI
Posted Nov 10, 2017 on Hotels
Great hotel, great location, great service,, loved it!
for Everyoneby A verified traveler from Manawa, WI
Posted Nov 9, 2017
Quick registration. Only wish folio was placed under the door on the day of check out