Ratings based on 154 Verified Reviews

4.0 out of 5
86% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Noisy. Dirty. Bad food

Posted Jul 9, 2017
The lake is great. The resort needs help. Quality staff that know how to clean and cook would make a huge improvement as well as customer service training. We were placed on 4th floor in a standard room; however, it was located directly above the service door for delivery of food/ beverage vendors. Very noisy place to be. People coming and going at all hours and delivery trucks as well. I told the front desk the next morning about out poor nights rest and there was no sympathy....they kept referring to the fact I had booked through Expedia. I had to pay extra if I wanted to change to Lake side to avoid the noise. I did change and moved everything myself, to their credit, they did offer that someone could assist. Our room was never serviced 100% everyday. We had to call for towels and they forgot fresh coffee cups and coffee packets...left the dirty ones as well.
Comment from Hotel Management
Jul 14, 2017 by General Manager, Hotel Management
Thank you for taking the time to review us. We are regretful that your experience as not a satisfactory one. Your concerns have been addressed with our team as your feedback is truly appreciated. It is a valuable tool that enables us to improve.
3 out of 5
by A verified traveler

Posted Jul 8, 2017
The service was poor, the rooms are outdated. The location is its best feature.
Comment from Hotel Management
Jul 14, 2017 by General Manager, Hotel Management
Thank you for taking the time to review us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Beautiful hotel on a beautiful lake.

Posted Jul 5, 2017
Location: Green Lake is a charming , small town with some shops and restaurants. Golf course across the street, plus hotel offers boat rentals.
We enjoyed our stay here very much. The grounds are beautiful, room was very nice, staff very accommodating. We enjoyed our breakfast in the Sunroom, one of three on site restaurants. They also have an ice cream parlor on the grounds! Only negative was not good parking, (our lot was very small and filled up quickly). Also, there was an event going on when we arrived, with bands playing all day and night. This is a summer party they have once a year, which we didn't know about. They have their own yacht that offers tours, which was great! We would definitely stay here again.
Comment from Hotel Management
Jul 5, 2017 by General Manager, Hotel Management
Lydia, thank you for sharing your experience! We're delighted that you enjoyed your stay with us, and some of the amenities such as the Sunroom and Pump House Parlor. We hope that you enjoyed our Sunsplash event and wanted to let you know that we are having a second one this year, on Sunday, August 6. We hope to welcome you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2017
Pros: grounds are beautiful
Cons: update bathroom and have microwave in room
Hotel room is dated. The common areas, lobby and restaurants are good. Grounds are the best, view and location on lake are superior.
Comment from Hotel Management
May 23, 2017 by General Manager, Hotel Management
Thank you for taking the time to review us. We are pleased you enjoyed our beautiful grounds.
4 out of 5
by Dan

Decent stay.

Posted Apr 24, 2017 on Hotels
Booked through Hotels.com. Confirmation indicated that we would have a balcony facing the water and a jetted tub. Not so. We had a view of the parking lot and a standard bath tub. When we inquired at the desk, we were told that our confirmation should not have stated otherwise. Besides that, the stay was comfortable.
Comment from Hotel Management
May 23, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. We appreciate your candid feedback and are pleased you had a comfortable stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

most comfortable beds ever.

Posted Apr 11, 2017
Pros: The beds and the view
Cons: more HD channels
Location: was busy house-hunting with my son so few activities other than great meals at each restaurant.
The view was great and the accommodations were peaceful and relaxing. very affordable for a resort stay.
Comment from Hotel Management
Apr 13, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your five star experience. We’re pleased that you had a relaxing, peaceful stay with us during your house hunting. We hope to welcome you back in the future.
5 out of 5
by A verified traveler

Posted Apr 10, 2017 on Hotels
Comment from Hotel Management
Apr 13, 2017 by Manager, Hotel Management
Thank you for sharing your five star experience with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2017
Nice hotel, pleasant stay, no problems, pretty area.
Comment from Hotel Management
Apr 11, 2017 by General Manager, Hotel Management
Thank you for sharing your five star experience with us. We hope to welcome you back in the future.
5 out of 5
by Rachel

Posted Apr 7, 2017 on Hotels
Comment from Hotel Management
Apr 11, 2017 by Manager, Hotel Management
Thank you for taking the time to review us, Rachel.
5 out of 5
Recommended
for Everyone
by A verified traveler

What a jewel

Posted Apr 1, 2017
I almost didn't stay here because of a post. All I can say is, this place is gorgeous! After driving through tiny towns and many rural back roads, u expected a small town version of a resort. Boy was I wrong. Beautiful building on a big lake. Breathtaking views from floor to ceiling windows. My room was newly remodeled and the bedding was amazing. I'll be back. Next time, I will visit the Spa
Comment from Hotel Management
Apr 3, 2017 by General Manager, Hotel Management
Thank you for taking the time to review us, as well as giving us a chance. We’re thrilled that you enjoyed your stay with us and look forward to welcoming you back in the future.