Ratings based on 147 Verified Reviews

4.0 out of 5
89% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2017
Pros: grounds are beautiful
Cons: update bathroom and have microwave in room
Hotel room is dated. The common areas, lobby and restaurants are good. Grounds are the best, view and location on lake are superior.
Comment from Hotel Management
May 23, 2017 by General Manager, Hotel Management
Thank you for taking the time to review us. We are pleased you enjoyed our beautiful grounds.
5 out of 5
Recommended
for Everyone
by A verified traveler

most comfortable beds ever.

Posted Apr 11, 2017
Pros: The beds and the view
Cons: more HD channels
Location: was busy house-hunting with my son so few activities other than great meals at each restaurant.
The view was great and the accommodations were peaceful and relaxing. very affordable for a resort stay.
Comment from Hotel Management
Apr 13, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your five star experience. We’re pleased that you had a relaxing, peaceful stay with us during your house hunting. We hope to welcome you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2017
Nice hotel, pleasant stay, no problems, pretty area.
Comment from Hotel Management
Apr 11, 2017 by General Manager, Hotel Management
Thank you for sharing your five star experience with us. We hope to welcome you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

What a jewel

Posted Apr 1, 2017
I almost didn't stay here because of a post. All I can say is, this place is gorgeous! After driving through tiny towns and many rural back roads, u expected a small town version of a resort. Boy was I wrong. Beautiful building on a big lake. Breathtaking views from floor to ceiling windows. My room was newly remodeled and the bedding was amazing. I'll be back. Next time, I will visit the Spa
Comment from Hotel Management
Apr 3, 2017 by General Manager, Hotel Management
Thank you for taking the time to review us, as well as giving us a chance. We’re thrilled that you enjoyed your stay with us and look forward to welcoming you back in the future.
5 out of 5
by A verified traveler

Posted Mar 21, 2017 on Hotels
Comment from Hotel Management
Mar 23, 2017 by Manager, Hotel Management
Thank you for sharing your five star experience with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montello, wi

Nice hotel just a little pricey on meal and drink

Posted Mar 17, 2017
Very pleasant people and very nice surroundings the food and drinks were just a little to5much for us. We are not rich we just wanted to go somewhere close to us that we have heard a lot about
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Thank you for sharing your experience with us, Jerry.
5 out of 5
by A verified traveler

All in one resort

Posted Feb 28, 2017 on Hotels
Was a wonderful girl get away weekend-our room had a beautiful view of the lake, very roomy & clean- the beds were super comfy! We loved the restaurants & the pool & 2 hot tubs. We had wonderful service from the entire staff-everyone went above & beyond to make our stay wonderful. Bernie the bartender was fantastic!
Comment from Hotel Management
Mar 8, 2017 by Manager, Hotel Management
We’re pleased you chose us for a girl getaway! It was truly our pleasure to offer you all a wonderful and relaxing experience. Your kind words to Bernie have been shared with him, who is happy of your compliment. We hope to welcome you back in the future, perhaps for another girl getaway.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2017
Beautiful location and a great facility. I was at the Heidel House for a conference and very much enjoyed the facilities and my experience. The Grey Rock restaurant offers an amazing view and food!
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Thank you for taking the time to review us. We’re thrilled that you enjoyed your visit! It’s always wonderful to know that our guests have had great experiences and your compliments have been shared with our culinary department at Grey Rock as well. Again, thank you for your feedback and we hope to welcome you back soon, perhaps for a leisure stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place with excellent view.

Posted Jan 27, 2017
Went to celebrate our 5 year Anniversary and everything was great. Really enjoyed or meal and the Piano Man.
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Thank you for reviewing us. We’re delighted to have hosted you for your fifth anniversary and that it was a wonderful experience. We hope to welcome you back soon.
4 out of 5
by Robert

Nice time with grandsons.

Posted Jan 23, 2017 on Hotels
The weather prevented us from enjoying the outdoors and outdoor activities. So we enjoyed the pool with our 2 young grandsons. It is an older facility that is showing its age and could use some updating. Hallways weren't cleaned, they needed to be vacuumed. Perhaps we were in the older section due to the good rate, not sure what the other areas were like. We would have appreciated complimentary coffee and maybe a doughnut in the morning. On grounds restaurants were not kid friendly.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Robert, thank you for reviewing us. We’re pleased you were able to enjoy our indoor pool despite the weather. Your concerns regarding the cleanliness of the hallways have been addressed with our housekeeping department, as this is not acceptable. Again, thank you for your feedback as it is a powerful tool that enables us to continually improve ourselves.