Ratings based on 170 Verified Reviews

4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

disappointed

Posted Sep 19, 2017
all was good until return home when I found bug bites on my ankles , They itched for several days until I applied medicine......disappointed for a Hotel of this level and quality
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 7, 2017
Heidel House has a very pleasant staff and wonderful grounds to walk and explore. We had a delightful time there and really enjoyed the views and the botanical history that the ground provides.
Comment from Hotel Management
Sep 8, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your experience. We're pleased that you enjoyed your stay and were able to take the time to stroll through our grounds. We hope to welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee area

Beautiful views

Posted Sep 5, 2017
Cozy room -- only disadvantage for older folks could be the height of the toilets. And the somewhat crowded parking situation. Had a lovely dinner at The Grey Rock. Enjoyed breakfast at The Sun Room. Both venues had teeeific views of the lake. Enjoyed a drink on the patio with live music before our dinner. Very nice overall.
Comment from Hotel Management
Sep 7, 2017 by General Manager, Hotel Management
Caryl, thank you for sharing your experience. We're pleased that you enjoyed your stay, as well as your visits to Grey Rock and Sunroom. We hope to welcome you back soon.
5 out of 5
Recommended
for Couples
by A verified traveler from Fleming Island, FL

Beautiful Location

Posted Sep 1, 2017
Pros: View, Garden, Space, food and service
Cons: Pillows
Location: Was not able to take advantage of the amenities due to work related visit but the Town in Green Lake looks nice and seems safe. Lots to do in Resort.
Really nice staff, Awesome location. Older building but kept in really good shape. I will recommend.
Comment from Hotel Management
Sep 1, 2017 by General Manager, Hotel Management
Thank you for taking time to write of your recent visit to Heidel House Resort & Spa. We truly value guest feedback and enjoy hearing what people have to say, even if criticisms are noted. This is an invaluable tool, allowing us to focus on what we are doing right and what we need to improve. It is our goal to exceed your expectations and provide a memorable Green Lake experience. Once again, I appreciate that you have taken the time to share comments and concerns of your recent stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from lake in the hills, il

Wonderful hotel to enjoy with your significant oth

Posted Aug 22, 2017
Beautiful hotel and property to celebrate the 20th anniversary of our divorce and 24th anniversary of our first meeting! Yes, we are getting back together...a couple of kids a lifetime ago didn't know what we had until it was gone. We never got over each other and we'll never get over the beauty of all Greenlake has to offer.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Thank you for sharing your experience with us. We're pleased that you have enjoyed your stay and will always love the beauty that Green Lake has to offer.
4 out of 5
Recommended
for Everyone
by A verified traveler from Plymouth, WI

Alright Hotel

Posted Aug 22, 2017
Pros: Location
Cons: Clean the rooms each night. Get rid of the spiders in the rooms.
Location: Within walking distance of downtown Green Lake.
Our hotel room wasn't cleaned during our 2 night stay. There was a spider in the shower as well as above the bed. Breakfast at the Sunset room wasn't very good. My husband got the breakfast buffet and there wasn't a lot of food on it. I ordered eggs, sausage, and hash browns. My eggs were sitting in oil and my sausage links were deep fried. The hash browns weren't fully cooked. Supper at Grey Rock was pretty good. Although the carrots and rice were kind of hard. The walley was pretty fishy tasting. The drinks at the Boathouse Pub were overpriced and then they didn't even fill them all the way. Great location but the hotel was just "alright".
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Amber, thank you for reviewing us. We're glad that you enjoyed our location, but it is disappointing to learn that your experience was not wholly satisfying. Your comments regarding the Sunroom have been addressed with them. It is also regretful that your walleye fish dish and BoatHouse did not exceed your expectations. Again, thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great amenities

Posted Aug 22, 2017
Pros: The staff was very helpful.
Cons: The hotel can use updating.
Location: Great place to golf, and biking to near by eateries.
Heidel House offers rooms with lake view/balcony. There are numerous activities including: pontoon boat, jet ski, kayak,flat board rentals on site; also, indoor and out door swimming pools.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Thank you for taking the time to review us. We're pleased that your interacts with our associates were helpful and that you enjoyed some of our amenities.
2 out of 5
by A verified traveler from Marshfield WI

Time For a Makeover

Posted Aug 17, 2017
Very dated. Could use a facelift and really good cleaning.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Jane, we appreciate you taking the time to leave us feedback.
2 out of 5
by A verified traveler from Wisconsin Dells

The view is great, staff not so much.

Posted Aug 5, 2017
Pros: The view of the lake.
Location: Lovely place called The Corporal in town to eat at. Nice little candy shop nearby.
The lake view is great. The staff gave my brother a terrible time during check in when dividing up rooms on a reservation I made. The Sunroom restaurant had awful tasting waffles. Our room was clean but had a real musty smell when you entered it. The carpeting looked dated and worn out. I just expected much more for the price they are charging.
Comment from Hotel Management
Aug 7, 2017 by General Manager, Hotel Management
Thank you for taking the time to review us. We're pleased you enjoyed the gorgeous views that the lake has to offer. However, it is disappointing to learn that your check in experience was not a smooth process. Your concerns regarding this, the waffles and your room have been addressed with the appropriate departments in order to ensure that we can fix them. Again, thank you for your candid feedback as it helps to improve ourselves.
2 out of 5
by A verified traveler

Noisy. Dirty. Bad food

Posted Jul 9, 2017
The lake is great. The resort needs help. Quality staff that know how to clean and cook would make a huge improvement as well as customer service training. We were placed on 4th floor in a standard room; however, it was located directly above the service door for delivery of food/ beverage vendors. Very noisy place to be. People coming and going at all hours and delivery trucks as well. I told the front desk the next morning about out poor nights rest and there was no sympathy....they kept referring to the fact I had booked through Expedia. I had to pay extra if I wanted to change to Lake side to avoid the noise. I did change and moved everything myself, to their credit, they did offer that someone could assist. Our room was never serviced 100% everyday. We had to call for towels and they forgot fresh coffee cups and coffee packets...left the dirty ones as well.
Comment from Hotel Management
Jul 14, 2017 by General Manager, Hotel Management
Thank you for taking the time to review us. We are regretful that your experience as not a satisfactory one. Your concerns have been addressed with our team as your feedback is truly appreciated. It is a valuable tool that enables us to improve.