Ratings based on 115 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Mi

Comfort Inn Stay

Posted Sep 26, 2016
Pros: The location worked surprisingly well for our travel and visits with family throughout the Chambersburg area.
Cons: The room carpets could use a good washing to improve the room experience even more.
Location: Mercersburg Academy is a really interesting and Gettysburg is close as well.
We had a really comfortable stay at this location. The front desk associates were all very helpful and informative. The only recommendation I would suggest, is to place some sort of skid proof item in the base of the tub to combat the slipperiness when wet. Our room had just been remodeled and was very comfortable. The breakfast provided had a lot to offer and plentiful. Thank you for the enjoyable visit...and to my fellow travelers you will not be disappointed.
Comment from Hotel Management
Sep 27, 2016 by Andrea Long, Hotel Management
Thank you for your feedback and your business, we appreciate both. All the new tubs have a gritty bottom to prevent slipping. (not sure if you were in a renovated bathroom.) We completed room renovations approximately 2 years ago, and we are now in the middle of bathroom renovations. We hope that you will become part of our CHOICE family whenever you are in our area!
5 out of 5
by A verified traveler

Nice remodeled place

Posted Aug 29, 2016
Great place to stay Would stay again Staff was nice and breakdast was good
Comment from Hotel Management
Aug 30, 2016 by Andrea, Hotel Management
Thank you for taking the time to fill out online review. We appreciate your business and feedback. We hope that you will consider us again if you are traveling in our area!
3 out of 5
by A verified traveler

Basic clean hotel, a few minor issues

Posted Aug 14, 2016
Pros: Room size, cleanliness, appliances, supportive mattress, location.
Cons: Update wiring / outlets, improve water pressure and temperature, better A/C unit.
Location: Near Greencastle, PA, just off of I-81. Very easy access, right on US 11.
We stayed here for 8 nights. The staff was friendly and did a good job. The room was clean and reasonably sized. It provided both a fridge and a microwave oven as well as the usual TV and bureau. Had a small desk and easy chair with ottoman. It does seem like efforts are being made to keep the fixtures updated to meet the changing needs of guests - there is a USB/power outlet on one nightstand, and a power outlet on the desk. However there are not enough outlets in the room, requiring them to use an extension cord on one wall and a 2-to-6 outlet converter on the other wall (which was unfortunately plugged into a switched outlet). The shower had weak water pressure and unpredictable temperatures. Finally, the A/C was functional but struggling; the room temp ranged from mildly cool to a bit warm. At times the unit put out a damp musty smell, but the room itself smelled clean away from that. Free breakfast is okay, with reasonable selection of items. Also offers discounts at restaurant attached to hotel.
Comment from Hotel Management
Aug 30, 2016 by Andrea, Hotel Management
Thank you for your feedback. We appreciate your input. We are always looking for ways to improve and upgrade our hotel. We are currently in the process of renovating toilet, tub areas, with all new higher toilets and new tubs! We hope you will stay with us again in the near future.
5 out of 5
by A verified traveler

Great hotel

Posted Aug 9, 2016
Staff and hotel were hreat very clean and friendly and the breakfast was real good. Very nice stay.
Comment from Hotel Management
Aug 10, 2016 by Andi, Hotel Management
Thank you for the kind words, we hope that you will consider another stay with us in the near future. Have a great day! Cordially, Andrea Long General Manager
4 out of 5
by A verified traveler from delaware

Close to highway

Posted Jul 12, 2016
Clean, close to Hagerstown, and mercersburg academy. decent breakfast. Great restaurant attached w byob. I stayed 5 days w my daughter and we ate there every night. Small outside area with tables to sit and talk with friends. Friendly front desk staff. Microwave and fridge in room. Comfy beds. Rooms a little smelly, maybe from ac. Not sure. But for price and location I didn't care.
Comment from Hotel Management
Jul 15, 2016 by Andrea Long, Hotel Management
Thank you for your feedback, we appreciate it. I apologize for any inconvenience with your room, I can't understand why your room would have an odor, our housekeepers go above and beyond with cleaning them. On occasion things slip by though. We do hope that you will consider another stay with us, we would like another chance to show you that we are a first rate hotel:)
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 28, 2016 on Hotels
5 out of 5
by Damian

This traveler left a rating score only Posted Jun 28, 2016 on Hotels
4 out of 5
by Mauricio from Greensboro, NC

Weekend with kid

Posted Jun 27, 2016 on Hotels
we looked for a hotel close to the interstate and clean. Taking this, the hotel is outstanding, very clean. Restaurant in the same building is a nice feature, although we didn't try it. Only not-ok thing is that hotel was fully booked and hot water in the shower was not that hot. Not a big issue though.
Comment from Hotel Management
Jul 11, 2016 by Gary, Hotel Management
We apologize for any inconvenience. We hope that you will consider another stay with us , sot hat we can prove we are a first rate hotel:)
5 out of 5
by A verified traveler from Greencastle, PA

Posted Jun 26, 2016
Easy access to hwy. Conveniently located. Courteous staff. Great amenities.
Comment from Hotel Management
Jun 27, 2016 by Andrea Long, Hotel Management
Thank you for the kind review. We take great pride in our little hotel, and appreciate your positive feedback. We hope that you will continue to be a guest whenever you are in our area! Cordially,
5 out of 5
by Dawn

Posted Jun 25, 2016 on Hotels
Comment from Hotel Management
Jul 14, 2016 by Gary, Hotel Management
Thank you for your feedback, we appreciate it. Consider us your hotel of CHOICE whenever you are in our area! Welcome to our family.