Posted Jun 21, 2016 on Hotels
We went for a wedding. We arrived 30 minutes before check in. The reception desk staff was rude and unwelcoming. She didn't even respond to my husbands question when he asked how she was. She told us we could not check in and had to come back. Fortunately, one of the housekeepers was standing there and told her to switch our rooms as a different one was ready and we could have that one. The room was dirty, floor was wet, hallway carpet was filthy. It was 144.00 and a waste of our money. We would NOT recommend it and are very disappointed. It sure does not bode well for the chain.
Comment from Hotel Management
Jun 24, 2016 by Vicki, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.