Ratings based on 445 Verified Reviews
They paid and stayed. We double-checked.
3.1 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.0 Hotel condition
They paid and stayed.
by A verified traveler from formerly of High Point
Didn't think it could get any worse. I was wrongPosted Sep 30, 2015
I'm no stranger here. I've stayed here at least twice a year for the last seven years. And every time is worse than the last. I require its location, otherwise I'd be long gone. BUT NEVER AGAIN. It was my hope that new ownership would improve things. How could it not? Things certainly could not get any worse, could they? Oh YES they can... The Housekeeping staff has ALWAYS been exemplary ! Never any problems. A+ But that's always where it stops New ownership has gutted the place: The stoves and microwaves and refrigerators are still there . But of absolutely NO USE, because ALL utensils are gone. 1 old wash cloth 1 old ttowel NO hand ttowel NO soap or shampoo . NO knife and fork - not even plastic . NO cups or glasses - not even plastic. NO coffee maker. NO iron, or ironing board. Just the holder . NOT EVEN A SINGLE HANGER . These WERE NOT Housekeeping oversights. I was informed by the various surly, ignorant and rude front desk management that "...Nope. That stuff ain't offered no more." Bye the way...the Housekeeping and Maintenance staff were more polite, more well spoken, more helpful, and much more pleasant and hospitable than the Front Desk staff and management. Crestwood / In Town Suites on N. Main St .High Point Is now officially A HELL HOLE.
for Familiesby Linda from Virginia Beach, VA
Posted Jun 30, 2015 on Hotels
by A verified traveler from sc
my opinion of this hotelPosted Jun 29, 2015
Pros: the price
Location: not sure
I would never book this place again. i booked because of price and it fit the price but never again.
by A verified traveler from Minneapolis
If you are desperatePosted Jun 26, 2015
Bring your own shampoo and soap. None was available in the room we stayed in. This place needs a makeover. It is rundown. The front desk helpful when checking in. Had issues with our reservation. Apparently they do not assimilate well with online reservations through other websites.
for Business Travelersby Connie from Asheville
Stay awauPosted Jun 25, 2015 on Hotels
There was no hot water for shower, roaches in the kitchen, doors would not latch to lock securely. Was booked to stay 5 nights, checked out after first. Odor of smoke was in the hallways.
for Personal Eventby A verified traveler
OH WELL !!!Posted Jun 24, 2015 on Hotels
Had one he__ of a time getting checked in although it was your fault not the hotels. Well over an hour and a half and your people were just plain rude to both of us; me and the front desk clerk... The clerk had me down for one room but the key worked on the room that was on the receipt which I hope was why they didn't clean the room for 5 days ---I had so much problem with you already I chose to overlook it .... the bed was like a rock ---not comfortable--- the area was sketchy at best.... The only good thing was IT WAS CHEAP. One mention was the hotel clerk did over and above to get me checked in during the fiasco on your part....you asked
for Familiesby A verified traveler
DisgustedPosted Jun 22, 2015 on Hotels
I was very disappointed with the hotel. We had to switch rooms 3 times. The first room was very hideous & disgusting. The second room beds were not made & toilet was not clean the room was just not clean. The third room was about as good as it gets for that hotel;it was clean. I would never stay there again nor would I recommend it.
by A verified traveler
no receptionPosted Jun 21, 2015
Couldn't stay at this hotel as there was no place to check in and nobody was picking up the phone since 6pm. It's been paid for and I don't even know if I can get my money back. And on top of that it seemed its on the bad part of town....
for Familiesby Shawn from Chesapeake, VA
Save your money, sleep in the carPosted Jun 19, 2015 on Hotels
They downgraded our room without notice. We found out by opening the door to the room and seeing one double bed for 5 people to sleep in. The phone in the room didn't work and we had checked in late (we drove overnight to get there) so there was no one at the customer service desk over night to speak with once we discovered the issue. There were no extra blankets in the room so my kids had to sleep on the floor with a sheet over them (since there was no customer service to get more). As an added bonus, the fire alarm was hanging off the wall, making us feel oh so safe. I spoke to the girl at the desk in the morning and she had an attitude about the whole thing, insinuating that it was somehow my fault that the hotel was a piece of trash. I called Hotels.com and canceled our second night's reservation. I'll never again give this place my money, no matter what. Also, this place is proof that you get what you pay for... I tried to save a few dollars and caused my whole family a night of misery. Never again.
for Familiesby A verified traveler
OVERALL GREATPosted Jun 19, 2015 on Hotels
The room was great, although the folks upstairs from me were jumping and playing very loud music from the time I got into the hotel at 9pm till about 4am that morning, there were also loud kids running in the hallway. This could have been due to the fact that a lot of high school students were graduating that weekend But, the room was clean and comfortable overall and I would book again!!!!