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Reviews of MainStay Suites Greensboro

2.5 out of 5
MainStay Suites Greensboro
7623 Thorndike Rd, Greensboro, NC

Reviews

8.0

Very Good

Rating 10 - Excellent. 405 out of 1000 reviews" "
Rating 8 - Good. 323 out of 1000 reviews" "
Rating 6 - Okay. 150 out of 1000 reviews" "
Rating 4 - Poor. 70 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Frederick

Liked: Staff & service
Disliked: Property conditions & facilities
No breakfast. Room was missing facial tissues, pen and paper, bathroom cups.
Stayed 1 night in Apr 2024
Response from Bailey Alley (General Manager) on Apr 19, 2024
Frederick, on behalf of our entire team I would like to apologize for the issues you had during your stay with us. We try our best to provide outstanding service every single day. Thank you for your patience and feedback.

10/10 Excellent

Jeremy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & Quiet!
Stayed 2 nights in Apr 2024
Response from Bailey Alley (General Manager) on Apr 17, 2024
Jeremy, thank you for taking the time to leave us a review. We are so glad to hear that you enjoyed your stay.

2/10 Terrible

Mohammed Ali

Disliked: Cleanliness, staff & service, property conditions & facilities
They charge premium rates during furniture market property not clean musty they should charge their regular daily rates ripping consumers Shall not stay here again Expedia should not promote this property in their web sites
Stayed 6 nights in Apr 2024
Response from Bailey Alley (General Manager) on Apr 17, 2024
Mohammed, I am sorry to hear that your experience here was not up to standards. I do appreciate your feedback, it is very valuable to us.

2/10 Terrible

Sara

Business traveler
Disliked: Amenities, property conditions & facilities
This property has not been maintained very well. My window sheers were dirty. Although the dirt might be mold. My coffee maker didn't work. There. Was a "live" wire in the hairdryer. It did not feel safe.
Stayed 5 nights in Apr 2024
Response from Bailey Alley (General Manager) on Apr 17, 2024
Sara, thank you for taking the time to leave us a review. On behalf of our entire team I apologize that your experience with us was not up to standard. We appreciate your feedback and will use it to grow moving forward.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay!
Stayed 1 night in Feb 2024
Response from Bailey Alley (General Manager) on Feb 19, 2024
Thank you for leaving us a review. We greatly appreciate your input and are so glad to hear you enjoyed your stay!

6/10 Okay

Ben

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Here's my story: I arrive, the hostess couldn't find my booking. They said that I was booked a month out, and not the day I was there. I'm willing to grant and say that it may have been my fault, but she got the day switched for me at no charge. Awesome! Off to a good start. After an elevator ride which reeked of weed... I got to my room, the bed wasn't made, and there were alcohol empties in the trash. After a trip to the front desk again, the hostess got me another room. After another ride in the same elevator that now smelled somehow even worse of weed...The next room was nice, save for the fact some of the bathroom floor tiles were coming up. Construction was happening inside and all around the building. That can't be helped when needed, but just explaining for my star ratings. The next hostess was kind and awesome. She even extended our checkout so my son could come back and shower after his wrestling meet (anything to avoid ring worm) before traveling back home hours away. The experience itself wasn't awesome overall, but the front staff is accommodating and worth their weight in gold. The front staff would be the only reason I would want to re-book this hotel.
Stayed 1 night in Feb 2024
Response from Bailey Alley (General Manager) on Feb 15, 2024
On behalf of our entire team I would like to apologize for the issues you ran into during your stay. We greatly appreciate your honest input, it helps us to grow. Consider staying with us next time you are in town. We would love an opportunity to make this up to you!

4/10 Poor

THOMAS

Disliked: Cleanliness, property conditions & facilities, room comfort
Bummer
This hotel is tired...and it shows. And just because it has the word Suites in it's name doesn't mean your going to find luxury accommodations.
Stayed 1 night in Jan 2024
Response from Bailey Alley (General Manager) on Jan 23, 2024
Thomas, thank you for taking the time to leave us a review. Your input helps us to grow. On behalf of our team I want to apologize that we did not meet your expectations. We are currently under a renovation and will soon have a brand new hotel. Come back and see us again down the road, we would love an opportunity to make this up to you!

10/10 Excellent

Sedena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bailey Alley (General Manager) on Feb 19, 2024
Thank you for leaving us a review. We are so glad to hear you enjoyed your stay!

8/10 Good

Sedena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing that I can honestly say I didn't like this hotel is the best I super love this place it is very clean and quiet the staff the gm. And the manger are super sweet and kind honest and respectful always got a smile on they face they have very nice rooms no bugs or anything it has everything you need to cook with and if it's not in your room they will get you what you need with no problem please please if you looking for a nice safe place to go this is the place I promise you will love it there it's my home away from home every time you will get your money worth i promise thank you main stay see you guys soon ❤️❤️🙂🙂🙂🙂
Stayed 1 night in Dec 2023

10/10 Excellent

Sedena

Liked: Cleanliness, staff & service, property conditions & facilities
This not the first time I stayed here but I love all the staffs that I met in person they so sweet and polite have smiles on they face and if there is something wrong they will do they best to make it right this place is home away from home
Stayed 1 night in Dec 2023

10/10 Excellent

Jami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful overnight stay
Great location. Clean and comfy! Super close to restaurants. Great area!
Stayed 1 night in Dec 2023
Response from Bailey Alley (General Manager) on Dec 18, 2023
Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay. Come back and see us again next time!

10/10 Excellent

Heidi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
My room had a little kitchen area for an extended stay. Bed was comfy and parking was easy. I would definitely stay here again.
Stayed 1 night in Nov 2023
Response from Bailey Alley (General Manager) on Nov 14, 2023
Thank you for taking the time to leave us a review. We are so please to read that you enjoyed your stay. Come back and see us next time you are in town!

6/10 Okay

Lana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bailey Alley (General Manager) on Nov 14, 2023
Thank you for taking the time to leave us a review. Your input helps us grow and is greatly appreciated.

6/10 Okay

Elizabeth

Business traveler
Disliked: Cleanliness, property conditions & facilities
Okay stay, not going back
The room itself was okay clean, but the carpet in the halls is disgusting and stained. My bathroom didn't have a shower curtain but the staff was quick to get one up. The coffee maker didn't work, but again he was quick to bring up a new one. Be prepared that there is no room cleaning/service while you stay so don't expect them to change out your towels or empty your trash. Several times it looked as if the guests just set their trash/ towels by the elevator to be picked up. Some of the staff were friendly while others were not. Sorry, would not stay again.
Stayed 3 nights in Oct 2023
Response from Bailey Alley (General Manager) on Oct 17, 2023
Elizabeth, thank you for taking the time to leave us a review. Your input helps us to grow. I apologize on behalf of our entire team for not providing the highest level of service for you. The hotel is currently undergoing a long awaited renovation. This will see the property fitted with brand new everything! Customer service is paramount here and the issues that you had with our staff has been noted and addressed. We would love to have you back sometime in the future.

6/10 Okay

Wendy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
On my reservation it said I would get a queen size bed and I had a full size bed
Stayed 1 night in Oct 2023
Response from Bailey Alley on Oct 16, 2023
Thank you for taking the time to leave us a review. On behalf of the MainStay team, I apologize we were unable to meet expectations regarding the bed size. I do hope you will consider us again next time you are in the area!- Bailey Alley (General Manager)

2/10 Terrible

Robert

Stayed 3 nights in Sep 2023
Response from Bailey Alley on Oct 2, 2023
Thank you for taking the time to write a review. Your input helps us to grow and is greatly appreciated. On behalf of our team I apologize we were not able to meet your expectations. We are currently being fully renovated. I do hope you will consider us next time you are in the area.

8/10 Good

joseph

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Overall, the room was good. The property is good, but the couch they have in my room was very disgusting, dirty and old.
Stayed 4 nights in Aug 2023
Response from Bailey Alley on Oct 2, 2023
Thank you for taking the time to write us a review. Your input helps us to grow and is greatly appreciated. We do apologize for the condition of the couch. Our property is currently under full renovation! Please consider coming back and seeing us.

8/10 Good

Randi

Liked: Cleanliness, staff & service
Room was a suite. Ok
Stayed 1 night in Aug 2023
Response from Bailey Alley on Oct 2, 2023
Thank you for taking the time to write a review. Your input helps us to grow and is greatly appreciated. We are currently under a full renovation. Come back and see us when we have a brand new hotel!

2/10 Terrible

William

Disliked: Staff & service
canceled my reservation, no notice
Stayed 4 nights in Jul 2023
Response from Charlie on Jul 30, 2023
We're sorry to hear that you experienced this issue. Please be assured we're taking the necessary steps to fix this and prevent it from recurring in the future.

8/10 Good

Zaida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The checking in was good. The front desk staff was very friendly. The room itself was just ok. The soda bed was all stained and not comfortable at all. We had to put a bed sheet around the cushion in order to use it as the headboard. The chairs with the dining table were also stained so we really did not sit much.
Stayed 1 night in Jul 2023
Response from Charlie on Jul 21, 2023
Hello Zaida, we're pleased to hear your interaction with staff was pleasant. We are certainly disappointed to hear that we didn't quite meet the mark, but going forward we will ensure this does not repeat itself.

6/10 Okay

Kathy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff behind the desk were very polite and easy to work with. Other than that, the experience was not very positive. It is a non-smoking facility but there was always odor from cigarettes and marijuana. The bathroom floor had 2 tiles that kept coming off. The carpet was not clean and the room smelled. I will not be staying at this hotel in any future visits to Greensboro.
Stayed 2 nights in Jul 2023
Response from Charlie on Jul 21, 2023
Thank your for taking the time to leave a review. We're sorry to hear that you had a bad experience. Your feedback is vital to us, and we'll use is to elevate our offering. Thank you for being a guest and for bringing this to our attention.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Charlie on Jul 12, 2023
Hello Michael, thank you for taking the time to provide a rating! We're so happy to see that you had a 5 star experience at The MainStay suites!

6/10 Okay

Dung

Business traveler
Liked: Property conditions & facilities, room comfort
WIFI is terrible
Stayed 10 nights in Jun 2023
Response from Charlie on Jul 3, 2023
Thank you for making us aware of this. Your feedback helps us to make changes for the better.

2/10 Terrible

Christine

Stayed 2 nights in Jun 2023
Response from Charlie on Jul 21, 2023
Hi Christine, we apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
I didn't like the spots on the sofa bed,chairs and hallway carpet. I liked the staff and everything else in the room. Bed was comfortable, very cle an linen and towels.
Stayed 5 nights in Jun 2023
Response from Charlie on Jun 30, 2023
Thank you so much for taking the time to provide feedback. Renovations will be here soon and all of those will be replaced. We hope to have the chance to have you stay here again!

6/10 Okay

Willie

Traveled with partner
Liked: Staff & service
Great location right off the highway, decent amount of restaurants within 10 minutes of hotel
Stayed 2 nights in Jun 2023
Response from Charlie on Jun 27, 2023
Hi Willie, thanks so much for taking the time to provide us your feedback!

10/10 Excellent

Alec

Stayed 1 night in Jun 2023
Response from Charlie on Jul 19, 2023
Thank you for staying with us and taking the time to provide a rating!

2/10 Terrible

Jesse

Just not a safe place
Stayed 3 nights in Jun 2023
Response from Charlie on Jun 21, 2023
We're sorry to hear of your less than satisfactory experience with The Mainstay Suites Hotel. We value our guests opinions and would like to thank you for bringing this to our attention.

4/10 Poor

John

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel in disparate need of attention
Power was out when we checked in so cleaning was ok. Power came back on within 30 minutes of checkin. Hotel was not well maintained, broken light fixture in bathroom, main kitchen light burned out, told front desk, still not fixed when checked out. Hallways and stairs were dirty, did not see anyone vaccuum during the entire stay. Outside trash receptacles were overflowing when we arrived and were when we left. Stayed 3 days, would not recommend.
Stayed 2 nights in Jun 2023
Response from Charlie on Jun 21, 2023
Thank you for taking the time to provide us your feedback. Your satisfaction is invaluable to us. We are certainly disappointed to hear that we did not meet the mark, but going forward will ensure this does not repeat itself.

10/10 Excellent

Katharine, GLENVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Charlie on Jun 21, 2023
Thank you so much for your positive rating for your recent visit to Mainstay Suites Hotel in Greensboro!

4/10 Poor

Justin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Charlie on Jun 18, 2023
Hi Justin, I see you left a 2 star review but no details about your experience with us. I would love to hear more about how we can serve you better!

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Charlie on Jun 8, 2023
We set a high standard for ourselves, and we're so sorry to hear this was not met in your interaction with our business.

10/10 Excellent

Hemed

Liked: Cleanliness, staff & service, property conditions & facilities
The service was good
Stayed 3 nights in May 2023
Response from Charlie on May 29, 2023
We're really grateful and appreciate you taking the time to share your rating with us!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk, Sierra was amazing!! Friendly helpful and very professional.
Stayed 2 nights in May 2023
Response from Charlie on May 10, 2023
Thank you so much for taking the time to leave us a review! We are really glad to hear of your positive interactions with Sierra.

6/10 Okay

Joe

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was fantastic! The property is in need of a major renovation. Carpets are dirty, the appliances are old. And the beds need to be replaced.
Stayed 6 nights in Apr 2023
Response from Charlie on Apr 26, 2023
Thank you so much for taking the time to leave us feedback. I'm happy to announce renovations are on the way!

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice the price was a little on the high side and not enough channels on the tv
Stayed 7 nights in Apr 2023
Response from Charlie on Apr 26, 2023
Thanks so much for sharing your experience with us. Your feedback allows us to do better.

10/10 Excellent

Katryse

Stayed 1 night in Apr 2023
Response from Charlie on Apr 20, 2023
Thanks much for the 10/10 review!

10/10 Excellent

Jack

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and cordial front desk staff. Very clean room, larger than I expected. Comfortable bed. Great deal for the price
Stayed 1 night in Apr 2023
Response from Charlie on Apr 13, 2023
We really appreciate the 5 star rating! Thank you for taking the time to leave us your feedback.

10/10 Excellent

Tania

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet property. Staff are extremely friendly, and gym access is 24/7. The kitchenette in the room is also very clean and convenient. I give them 5 stars. Definitely recommending this place!
Stayed 2 nights in Apr 2023
Response from Charlie on Apr 12, 2023
We're really grateful and appreciate you taking the time to share your rating with us!

8/10 Good

Dameon

Liked: Cleanliness, staff & service
Hotel was dated but it met my needs.
Stayed 4 nights in Apr 2023
Response from Charlie on Apr 12, 2023
Thank you so much for your review! We do have renovations coming soon, we hope to have your business again!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Charlie on Mar 28, 2023
Thank you so much for taking the time to leave us a review.

8/10 Good

Annmarie, Chatham

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find and close to everthing.
Stayed 1 night in Mar 2023
Response from Charlie on Mar 27, 2023
Thank you so much for taking the time to leave us a review.

10/10 Excellent

Ricky

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Nice place. Quiet and clean with good parking and a friendly staff.
Stayed 1 night in Mar 2023
Response from Charlie on Mar 27, 2023
We're really grateful and appreciate you taking the time to share your rating with us.

4/10 Poor

Carrie

Stayed 1 night in Mar 2023
Response from Charlie on Apr 13, 2023
Thank you for your review, please let us know if there's anything we can do to improve our offering.

10/10 Excellent

Nestor D Moreno

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Any restaurants close to the hotel
Stayed 1 night in Mar 2023
Response from Charlie on Mar 21, 2023
Thank you!

6/10 Okay

Carrie

Disliked: Cleanliness, property conditions & facilities
Room bathroom was filthy. Layers of dust and rust on fixtures, dirty floors, doors. Closet broken, stained couch. Next morning, key wouldn’t work and they just asked for room number and made a new key. Didn’t ask for name or ID. Felt unsafe because the person behind me saw me and heard room number. Side entrance door did not work. Definitely needs a major cleaning in the rooms.
Stayed 1 night in Mar 2023
Response from Charlie on Mar 20, 2023
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really do appreciate you bringing this issue to our attention. We are looking into these issues and hope to resolve it promptly and accurately.

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Inexpensive, safe, quiet - interior hallways - no external road/guest noise. Had no continental breakfast - just coffee - neighborhood very safe.
Stayed 2 nights in Mar 2023
Response from Charlie on Mar 15, 2023
Thank you so much for taking the time to leave us feedback, we hope to have you stay with us again.

4/10 Poor

Rebecca, Vernon

Disliked: Amenities, property conditions & facilities
My shower did not work. Microwave oven did not work. Notified front desk and was told maintenance would fix it but it was never fixed. There was loud music playing in the parking lot at 340 AM.
Response from Charlie on Mar 15, 2023
Thank you for bringing this matter to our attention. I'm very sorry we failed to meet your expectations. I would appreciate another chance to earn your business.

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service
Very good
Stayed 1 night in Mar 2023
Response from Charlie on Mar 15, 2023
Thank you so much for taking the time to leave us feedback.

2/10 Terrible

ORLANDO

Traveled with family
Disliked: Staff & service
Night Staff Was Very Unprofessional & Dishonest.
Stayed 4 nights in Mar 2023
Response from Charlie on Mar 15, 2023
Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.