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Reviews of Hilton Garden Inn Greensboro

3 out of 5
Hilton Garden Inn Greensboro
4307 Big Tree Way, Greensboro, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 326 out of 641 reviews" "
Rating 8 - Good. 201 out of 641 reviews" "
Rating 6 - Okay. 64 out of 641 reviews" "
Rating 4 - Poor. 35 out of 641 reviews" "
Rating 2 - Terrible. 15 out of 641 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location convenient to all my needs
Stayed 2 nights in Mar 2024
Response from Christopher G on Mar 8, 2024
We are glad you enjoyed your stay and we hope to see you again soon

6/10 Okay

Kristin

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Response from Christopher G on Mar 8, 2024
Thank you for leaving a review. We hope you stay with us again.

6/10 Okay

Robert

Traveled with family
Liked: Staff & service, amenities
Several hairs in shower…unacceptable. This hotel was more expensive, with smaller shower/bathroom/no fan, and did not include breakfast (big disappointment).
Stayed 1 night in Feb 2024
Response from Christopher G on Mar 8, 2024
We apologize for the inconvenience you experienced during your stay. Thank you for taking the time to leave feedback.

10/10 Excellent

Rhona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout of the room was well done. I also appreciated having an individual microwave and mini-frig. The room was spacious and clean. I plan to stay at that hotel every time I visit the Greensboro area.
Stayed 1 night in Feb 2024
Response from Christopher on Feb 19, 2024
Thank you for staying with us and Thank you for taking the time to leave a review. We cannot wait till you come back.

8/10 Good

LaToria, Richlands

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Christopher G on Mar 8, 2024
Thank you for the review. We hope you choose us to stay again.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was clean, quiet and comfortable. Staff was friendly and helpful.
Stayed 1 night in Nov 2023
Response from Christopher on Jan 18, 2024
Thank you for the review! We hope to see you again.

10/10 Excellent

brett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Nov 2023
Response from Christopher on Dec 4, 2023
Hope you visit us again.

6/10 Okay

Terrell

Traveled with family
Liked: Amenities, property conditions & facilities
I have stayed here numerous times with no problem. This particular time our room had ants. The room they move us to had toilet problems (Flushing). Attendant didn’t seem to practically care. Did the minimum I guess.
Stayed 1 night in Nov 2023
Response from Christopher on Dec 4, 2023
I am sorry to hear that. I assure you that next visit will be better.

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2023
Response from Christopher on Jan 18, 2024
Thank you for taking the time to leave a review!

10/10 Excellent

brett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Christopher on Dec 4, 2023
Thank You for your time.

10/10 Excellent

CHARLOTTE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the softness of the beds and pillows. The shower was awesome
Stayed 1 night in Nov 2023
Response from Christopher on Dec 4, 2023
We appreciate you staying with us. Hope to see you again

10/10 Excellent

Tyreece, robbins

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Christopher on Dec 4, 2023
Thank you for the visit.

10/10 Excellent

Clara

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very clean, friendly and helpful at all times. Will definitely be booking again in the future!
Stayed 1 night in Oct 2023
Response from Management on Nov 2, 2023
Thank you for the wonderful review! We look forward to all your future stays with us!

2/10 Terrible

Cesar

Stayed 3 nights in Oct 2023
Response from Christopher on Dec 4, 2023
What could we do to improve your stay next time?

8/10 Good

Emily

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great, convenient location for lots of restaurants and fast food. It’s also located right off the highway which was easy to access. The rooms were very clean. The only negative was that I had requested a crib during check in for our one year old baby but we’re told by the front desk they only had 1 and it was in use. I understand they are first come first served but only having 1 seems quite inadequate. Needless to say, my baby nor I got much sleep without her having a crib. The front desk offered extra blankets which I used to make a bed on the floor. It was very frustrating as I’ve never had a hotel not have a crib available and we were unable to travel with a portable crib.
Stayed 1 night in Oct 2023
Response from Management on Nov 2, 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're delighted to hear that you found our hotel to be in a convenient location with easy access to restaurants and the highway, and that you were pleased with the cleanliness of our rooms. Your kind words are greatly appreciated.We sincerely apologize for the inconvenience you experienced regarding the crib request for your one-year-old baby. We understand how important a comfortable sleeping arrangement is for young children and how crucial a crib can be in ensuring a good night's rest. We deeply regret that we were unable to provide you with a crib due to our limited inventory, and we understand your frustration in this regard.We appreciate your understanding of our "first come, first served" policy, but we agree that having only one crib available can be inadequate, especially during peak demand times. We will certainly review our crib availability and consider adding more to better serve our guests with young children in the future.In the meantime, we are grateful that you made use of the extra blankets offered by our front desk to create a makeshift bed on the floor for your baby. We are always striving to improve our guests' experiences, and your feedback will help us make necessary adjustments to enhance our service.We value your business and hope that this experience does not deter you from choosing our hotel again in the future. If you decide to stay with us again, please do not hesitate to contact us in advance, and we will do our utmost to ensure a more comfortable and enjoyable stay for both you and your baby.Thank you for sharing your concerns, and we look forward to welcoming you back in the future.

10/10 Excellent

Mercedes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was better than expected
Stayed 1 night in Oct 2023
Response from Mangaement on Nov 2, 2023
Thank you! We hope to have you as our guest again soon!

10/10 Excellent

brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Angela Tucker Front Desk Supervisor on Oct 3, 2023
Thank you for your recent stay and your review! Your support is truly valued, and we are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Angela Tucker Front Desk Supervisor on Oct 3, 2023
Thank you for your feedback, we strive to provide exceptional service and hope we accomplished that during your stay. We hope to see you again!

10/10 Excellent

Jacqueline

Traveled with family
Liked: Amenities
Good stay . Will go there again.
Stayed 1 night in Sep 2023
Response from Angela Tucker Front Desk Supervisor on Sep 6, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

brett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convent location.
Conveniently located. We have stayed here a number of times when in Greensboro
Stayed 1 night in Aug 2023
Response from Angela Tucker Front Desk Supervisor on Aug 22, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Overall pleasant stay. Obviously hotel had overpriced beverages. But they are still reasonable and great.
Stayed 2 nights in Aug 2023
Response from Angela Tucker Front Desk Supervisor on Aug 22, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Stephanie

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Charged twice
I had paid for my room through hotels.com and got confirmation of paying. When I got to hotel I was made to pay again. I was told that the charged that I had already paid was just to hold the room. But my bank had already been charged. When I made it known to the front desk clerk the next morning once I looked at by online acct. that I had been charged twice the manager made it seem as if I was lying and that she had to get it straight with hotels.com or I was going to have to call them. Then the manger decided to call expedia to try to get it straight and I was told she would get in contact with me by the end of the day or the next day. I'm waiting for her phone call. Because I refuse to pay twice I will take this further if I have too. This makes me not want to book through hotels.com or stay at that Hilton any more if they can't see on their screen if a patron has already paid or not and makes them pay again and then they have a hard time getting refunded.
Stayed 1 night in Jul 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
People stuff very nice
Stayed 6 nights in Jul 2023
Response from Phany Am on Jul 18, 2023
Thank you so much for the wonderful review. We are happy to hear that you enjoyed your stay. Please do not hesitate to let us know on your next visit.

6/10 Okay

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Angela Tucker Front Desk Supervisor on Aug 22, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jun 2023
Response from Phany Am on Jun 16, 2023
Thank you for taking the time to respond to our review. We hope you enjoyed your stay. We look forward to welcoming you back in the near future.

8/10 Good

Tara, Townsend

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Friendly staff. Close to restaurants/some shopping.
Stayed 2 nights in Jun 2023
Response from Phany Am on Jun 16, 2023
Thank you for your great feedback we appreciate the generous rating. We look forward to having visit us in the near future.

8/10 Good

Anthony

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The area around the build was well keep.
Stayed 2 nights in Jun 2023
Response from Angela Supervisor on Jun 13, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from Angela Tucker Front Desk Supervisor on May 28, 2023
Thank you for taking a moment to share your experience Thank you very much for the wonderful review! We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Lenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with very friendly staff from housekeeping and the front desk. Surprisingly good assortment of wines at the bar as well.
Stayed 1 night in May 2023
Response from Angela Tucker front desk Supervisor on May 7, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Marcie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My first room had a sewage smell coming from the bathroom. I switched to the second floor which was better
Stayed 3 nights in Apr 2023
Response from Angela Tucker font desk supervisor on May 6, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 Poor

Frances

Business traveler
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
We were VERY disappointed in this hotel. It was under construction and that was not advertised to us. We paid a VERY high rate and stayed in the older part of the hotel. The bathroom was very dated and neither one of us wanted to shower there. There was rust everywhere in the bathroom. We tried to get a new room but they were booked up. It was so GROSS and not worth the high rate. We would like a refund for our trouble, it was awful.
Stayed 2 nights in Apr 2023
Response from Angela Tucker font desk supervisor on Apr 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

8/10 Good

DEBORAH Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming and professional.
Stayed 2 nights in Mar 2023
Response from Angela Tucker font desk supervisor on Apr 5, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Nice place. Good location. Had to endure a bit of construction which made it noisy during the day.
Stayed 2 nights in Mar 2023
Response from angela front desk supervisor on Mar 20, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

LaJuana

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Nothing
Stayed 2 nights in Mar 2023
Response from Phany Am on Mar 14, 2023
thank you for staying with us. I look forward to seeing back again in the near future.

8/10 Good

Rosilynn

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from angela front desk supervisor on Mar 3, 2023
Thank You for staying at The Hilton Garden Inn we hope to see you again in the near future.

10/10 Excellent

Robert, North Tazewell

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Place to stay
Stayed 2 nights in Feb 2023
Response from Phany Am on Feb 25, 2023
Thank you for the positive review. We look forward to seeing you back in the near future.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Phany Am on Mar 14, 2023
we hope you enjoyed your stay. Thank you from our entire team here at Hilton Garden Inn Greensboro

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Phany Am on Feb 25, 2023
Thank you for staying with us and we are very appreciative for the positive review!

10/10 Excellent

Shawnise

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean hotel
Response from Phany Am on Jan 16, 2023
Dear Ms. Davis, Thank you for staying us and from the rest of our team here at the Hilton Garden Inn we all appreciated the generous rating. We look forward to welcoming you back in the near future.

10/10 Excellent

SCOTTY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. They allowed us to check in early and the place was very clean.
Response from Front Desk Supervisor Angela on Dec 21, 2022
thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

LeeAnn

Traveled with family
Even though the hotel was not full, we received a room facing the highway and it was very very noisy at night with horns and racing engines.
Response from Front Desk Supervisor Angela on Dec 7, 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Erin

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great space!
Stayed 1 night in Dec 2022
Response from Front Desk Supervisor Angela on Dec 7, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 Terrible

Verified traveler

Traveled with group, Traveled with family
Disliked: Cleanliness, room comfort
Don’t waste your money
When I went up to te front desk for checking the person working gave me an attitude because I was a minor (I was not checking in I was just waiting for my parents). The towels had stains, the bed sheets smelled dirty, the rooms were musty. We only booked the rooms for one night but we got charged for two nights (We checked in Friday night and checked out Saturday morning at 8). Overall it wasn’t the best hotel and The ambiance was not good and I wouldn’t recommend staying here.
Stayed 1 night in Nov 2022
Response from Front Desk Supervisor Angela on Dec 8, 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Jamaya

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This place is not worth $250 a night. This only plus is the location. It is close to everything that you want and need.
Stayed 1 night in Oct 2022
Response from Front Desk Supervisor Angela on Dec 7, 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

lafern

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Front Desk Supervisor Angela on Dec 7, 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Sharon

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and inviting as always. I have stayed at this location a few times for various occasions. So this last visit we are battling hurricane Ian, I usually travel with a small dog.... as a positive response to Hurricane Ian, pet fees were waived. Cannot express the gratitude enough. This location has always been clean, responsive and dedicated to customer service in its truest form
Stayed 2 nights in Sep 2022

4/10 Poor

Jeremy

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The pool was disgusting! It was green with a lauer of dirt on the bottom. When i asked the front desk she tokd me it was just paint on the bottom which was a lie!
Stayed 2 nights in Sep 2022

8/10 Good

tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and room itself was good. 2 things unfortunately. 1. The continental breakfast is wildly overcomplicated and overpriced. 2. There's literally a homeless campsite in the wooded area adjacent to the hotel with a mattress, alcohol bottles and garbage. I felt unsafe letting my family walk the dog without me present.
Stayed 3 nights in Sep 2022

8/10 Good

Frances

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, easy to check in, comfortable.
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We stayed just one night. It was clean, front desk staff members were friendly and efficient, and the beds were very comfortable.
Stayed 1 night in Aug 2022