Ratings based on 320 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel

Posted May 27, 2017
Pros: See above.
Cons: See above.
Location: its convientintly located near a couple of inexpensive restaurants and even a drug store for air travelers.
I like Hilton Garden Inn, my only issues with these hotels are always the same issues, the AC is too noisy for sleeping, and the bathroom vanity light is not good enough for shaving in the morning. Otherwise, it's a clean and comfortable place to stay.
Comment from Hotel Management
May 28, 2017 by Rebecca R, Hotel Management
Thank you for your feedback! We hope to see you again the next time you visit our area!
5 out of 5
Recommended
for Everyone
by A verified traveler from loats

Great location from UNCG

Posted May 16, 2017
Excellent hotel and all staff were very pleasant Great service and very clean!
Comment from Hotel Management
May 17, 2017 by Rebecca R., Hotel Management
Thank you! Safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia, pa

Clean, friendly and convenient.

Posted Apr 25, 2017
I stayed here for 3 nights for the Spring High Point Market. The hotel is clean, friendly and convenient. They sent a shuttle to the airport (GSO) to pick me up, and they are on the Market shuttle route, which is super convenient. The room was very clean and comfortable. Breakfast is very good in the morning--home made omelets with your choice of fillings, fresh fruit, etc. They have coffee and water in the lobby for your convenience. I used the gym which was small but well equipped and clean. I will stay here again.
Comment from Hotel Management
Apr 27, 2017 by d7, Hotel Management
Thank you Magen for the 5-Star Review and sharing your experience with us! We look forward to the next time we see you!!
4 out of 5
by Brian

Good Hotel but had a Broken Hot Tub

Posted Mar 27, 2017 on Hotels
I booked this hotel knowing they had a hot tub indoors and knew it would be good to relax in it after a long day with family at the Hospital. When I asked the front desk at check-in about the hours of the pool/hot tub area, she didn't mention anything about the hot tub being broken... I found out later that evening when I went to use it. If I would have known this prior, I would have stayed at the Holiday Inn Express next door, it would have been cheaper AND also included free breakfast.
Comment from Hotel Management
Apr 2, 2017 by Rebecca, Hotel Management
Thank you Brian for your feedback. We apologize that you were unaware that our hot tub was down, as we have a notice on our brand website. We regret the inconvenience that this caused you.
3 out of 5
by A verified traveler

Posted Mar 26, 2017 on Hotels
Comment from Hotel Management
Apr 2, 2017 by Rebecca, Hotel Management
Thank you for taking the time to rate our hotel. We hope to see you again in the future. Safe travels!
5 out of 5
by Kim

Nice

Posted Mar 26, 2017 on Hotels
It was great- in town for a volleyball tournament. I thought the breakfast was included in the price but wasn't.
Comment from Hotel Management
Apr 2, 2017 by Rebecca, Hotel Management
Thank you Kim for your feedback. The HGI brand offers a cooked to order breakfast in their restaurants. We hope to see you again the next time you visit our area.
4 out of 5
by Casssandra

Posted Feb 26, 2017 on Hotels
Comment from Hotel Management
Mar 4, 2017 by General Manager, Hotel Management
Thank you Cassandra! We hope to see you again soon!
1 out of 5
by A verified traveler from Columbus, Oh

Don't stay here

Posted Feb 6, 2017
The shower had 2 temperatures- scalding hot or cold. The room thermostat had 2 temperatures- hot air or cold air. The refrigerator made a loud noise. The bed was uncomfortable, the pillows were lumpy. Don't stay here!
Comment from Hotel Management
Feb 8, 2017 by Rebecca R, Hotel Management
We deeply apologize that you had issues with your stay. It sounds like the mixing valve in your shower was not working properly, and we will notify our maintenance team if you did not alert our front desk. We want all our guests to have nothing short of the best stay possible! We also regret that you found our new mattresses to be uncomfortable. Thank you for letting us know, as the HGI brand tries to select a mattress that will appeal to everyone. We hope you will reconsider staying with us again in the future as we are sure you will have an improved stay. Safe travels!
5 out of 5
by A verified traveler

Posted Jan 24, 2017 on Hotels
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for the 5-Star Review! Please come again soon!
5 out of 5
by lili

Posted Jan 6, 2017 on Hotels
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Thank you Lili for the five star rating!