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Reviews of InTown Suites Extended Stay Greensboro NC - Airport

2 out of 5
InTown Suites Extended Stay Greensboro NC - Airport
501 Americhase Dr, Greensboro, NC

Reviews

6.2
Rating 10 - Excellent. 86 out of 655 reviews" "
Rating 8 - Good. 188 out of 655 reviews" "
Rating 6 - Okay. 167 out of 655 reviews" "
Rating 4 - Poor. 96 out of 655 reviews" "
Rating 2 - Terrible. 118 out of 655 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

4.8/10

Amenities

6.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

Dawn

Business traveler
Disliked: Amenities
Liked:Head housekeeper was great Short commute to restaurants Clean bathtub Disliked: Dirty walls Very busy hallway at night No one answers the after hours number The entire building smells old and musty
Stayed 7 nights in Mar 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Stayed 28 nights in Jul 2023

4/10 Poor

Thomas

Disliked: Cleanliness, amenities, property conditions & facilities
Property was poorly kept.
Stayed 7 nights in May 2023

2/10 Terrible

Ronald

Stayed 9 nights in Jul 2022

10/10 Excellent

Daniel, Talladega

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in May 2022

2/10 Terrible

Cindella

Business traveler
Disliked: Cleanliness, room comfort
Drive away fast!!!
Ghastly room, horrible cleanliness, roach infested, security vulnerability, online pictures do not portray the actual conditions, dishonest establishment, noisy, unsafe, no amenities not even ample towels, pay more & go elsewhere!!!
Stayed 28 nights in May 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Travel Nurse
Nikki and Natalie was great. I am a travel nurse and they were very helpful. My stay was very quiet and comfortable. Kitchenette was very nice to have. Plenty of parking with good lighting.
Stayed 7 nights in Dec 2021

6/10 Okay

Scott

Business traveler
Cheap place
Stay was good for what it cost it is not where I would normally stay if your looking for a cheap place this is where you should stay nothing fancy
Stayed 25 nights in Jul 2021

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They need more space for parking. They don’t have made service. The rooms you see on the tv in the lobby ; is not how the rooms look. For 1 they had roaches. Had to ask for another shower curtain cause the one i have was molded. You get no cover; they give you one thin sheet as cover. No made service. Either have to wash your own stuff or wait ‘‘tis Thursday and i did and she never came . Or either buy more towels,rags or covers. But keep an eye out for your things cause they have roaches. Expedia! Why you always giving me bad rooms.
Stayed 7 nights in Jan 2021

4/10 Poor

Verified traveler

Business traveler
Visit to Greensboro October 2020
Stayed 7 days. Room service was scheduled for 1 time on Tuesday. Never happened. You couldnt exchange towels nor request soap shampoo not even toilet paper.
Stayed 7 nights in Oct 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Nice and quiet
It was nice and clean. I could cook meals for my family. It was quite while i stayed there coule wash clothes have cable and all.
Stayed 7 nights in Jun 2020

10/10 Excellent

Cody

Business traveler
Liked: Cleanliness, room comfort
STaff are amazing
It was a pleasure staying here. Slept well with no issues throughout my stay
Stayed 7 nights in Jul 2020

6/10 Okay

Nicole

Traveled with family
Liked: Room comfort
You get what you pay for, except the wifi
The hotel was about as you would expect - nothing special with few amenities: a couple beds, a small kitchenette, a bathroom and a small pull out sofa. The room was a little dirty - the floors were sticky, the curtains were holey, there was a huge stain on the carpet, and the closet door was previously broken and badly repaired. I didn't have high expectations, so none of this was a problem for the cheap price. The biggest problem I had was that the wifi didn't work during my stay. It would drop most of the day, yet I had to pay a technology fee which covered wifi. As a self-employed person, I depend on wifi and couldn't work during my trip. I called tech support a few times, talked to the GM a couple times, and contact corporate a couple times and never received a response, apology, or a refund.
Stayed 14 nights in Jul 2020

2/10 Terrible

Cynthia

Disliked: Staff & service, room comfort
I was very uncomfortable, there were roaches in the kitchen and bathroom. I ran out of toilet paper and I had to go out and purchase my own. I was there for a week and housekeeping came the day before I checked out.
Stayed 7 nights in Nov 2019

6/10 Okay

Ashlyn

Traveled with family
Stayed 8 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a good size and provided a kitchenette and a good sized bath
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me start off by saying that I had originally booked through Expedia for a month stay at In Town Suites of High Point for a month. We are relocating from PA to NC, and I wanted to get a feel for.the area before I signed a lease. On the way there, (8 hour drive+) I call to tell them I might need a late check in (which is always available via a phone call to their overnight staff.) I am then informed that they have no rooms available for that day or the next as it is a day to day availability basis. So I'm freaking out with my whole family and a moving truck on my way down. I call Expedia and they assure me it isn't my fault and that they will figure something out. They can't get a hold of ANYONE all night until 11 am the next morning, just to tell them they are still booked. So they finally find me a room at the Greensboro location....let me tell you 1. They all should be banned from online booking. 2. If a hotel is 150% cheaper than almost every other one, there HAS to be a reason. I ended up being incredibly grateful that I only booked this one for a week to feel it out, and ended up leaving 3 days early because I was so tired of my kids having to walk by crackheads and prostitutes to get to the car or room. The rooms are cleaned once a week, regardless of if someone had checked in or out before then. It. SHOWS. I'm honestly not sure if they ever do actually clean them. I got disinfectant wipes to go to the bathroom, and went and bought rags and chemicals to scrub the tub
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing staff very rude. They gave away our rooms and left us stranded. They closed the doors
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
liked: Full Kitchen, friendliness of staff, and clean Didn't like: only 1 service a week for trash, bed linens, and towels.
Stayed 7 nights in Jul 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old building, and out dated everything. Housekeeping was lazy and some of the lights didn't work or were falling apart.
Stayed 16 nights in Jun 2019

2/10 Terrible

Verified traveler

Traveled with family and small children, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
There are roaches EVERYWHERE. I BOUGHT A GALLON SIZED ROACH SPRAY. SPRAYED EVERYWHERE AND LEFT. WHEN I CAME BACK THEY WERE EVERYWHERE. CRAWLING ON THE KITCHEN AND BATHROOM SINKS, FOOD CABINETRY, TOILET, WALLS AND ONE WAS EVEN IN THE BED WITH MY NEWBORN. I KILLED Q8 ROACHES IN 5 HOURS. I SLEPT IN MY CAR OVER NIGHT!!! I HAVE VIDEOS AND PICTURES OF THE INFESTATION
Stayed 7 nights in Jun 2019

10/10 Excellent

Justin

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
I would like a refund
By the window there is a bunch of flying ants, and they were flying around the room. I didnt notice it until I started to get bitten and I didnt want to say anything, I told my fiance we wouldn't be back and didnt want to complain about the situation. I would have stayed longer and I did the last time I came here.
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at this hotel they were very accommodating to all my needs
Stayed 14 nights in Apr 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Check in was fine and Erika was very nice. I asked for another room as mine had visible mold on the window sill and smelled terrible upon entrance to the room. They did not have one available as they were all booked up. The place is in desperate need of a remodel and they know that. Every surface seemed to be stained or worn out to some degree. I only stayed 1 of my 4 nights as I was able to find another option for my trip. They refunded the remaining 3 nights of my stay which I appreciated very much. I would wait to book a room here until the remodel is underway.
Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Got to the hotel at 10pm to check in. There was no one at the front office. There was a sign that said “After hours call the attendant on property” I called the number and the woman said “we are closed”. I told her I had a paid reservation and all I needed was a key. She said “who did you book it through?” I said Expedia, she said “call them” and hung up
Stayed 1 night in Apr 2019

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Mar 2019

8/10 Good

Rockie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2019

2/10 Terrible

mslindsey

Disliked: Cleanliness, property conditions & facilities
loveed pricing and location. but hotel needs to be remodeled and upgraded. hotel has roaches. me and my Child changed rooms and ended up in a room with a bedbug infestation.
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Amenities
Stayed 7 nights in Feb 2019

2/10 Terrible

Maria

Disliked: Cleanliness, room comfort
Stayed 7 nights in Feb 2019

6/10 Okay

Craig

No good housekeeping if you stay for a week
Stayed 7 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Amenities
Enjoyed the staff yet was disappointed in the lack thereof amenities such as utensils, plates, for an an extended stay hotel Was made aware after arriving making a reservation and arriving at the destination, Overall, will definitely revisit and stay at the property now that I know what to expect and bring.
Stayed 7 nights in Jan 2019

6/10 Okay

Verified traveler

Business traveler
It was a place familiar to me, the price was right and the room was comfortable.
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2018

4/10 Poor

Verified traveler

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property has potential. The downside is the updates, renovations, and cleaning. Those areas are poorly maintained
Stayed 7 nights in Dec 2018

8/10 Good

Rebecca

Liked: Cleanliness, staff & service
The front desk staff were really great and it was nice to be able to review the room before confirming our stay at check-in. While it was a non-smoking room, you could tell that people had smoked in there prior or it was surrounded by smoking rooms. The bathroom was mostly clean, however there was a bit of mold on the shower head and around the tile on the floor. There was water damage on the ceiling above the TV that caused the popcorn treatment on the ceiling to start to fall. Also, the drywall around the air unit was starting to crumble. Perhaps the most inconvenient thing was when we turned on the heat, it smelled burnt and caused the smoke detector in the room to go off. Other than that, the room was a fine place to rest for a night.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Great Staff and Location
Me an two other truckers stayed for two weeks for a job great location very friendly staff property just needs a face lift but overall great stay
Stayed 14 nights in Dec 2018

6/10 Okay

Jack

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for
It was just okay. Price was good
Stayed 7 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2018

4/10 Poor

Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Oct 2018

8/10 Good

Verified traveler

Stayed 7 nights in May 2018

8/10 Good

Verified traveler

Liked: Staff & service
Staff not 24 hours. Walls are too then! Can hear all conversations when walking down hall. The property manager was the best employee they have!
Stayed 7 nights in May 2018

8/10 Good

Abigail

Liked: Property conditions & facilities, room comfort

10/10 Excellent

Tychelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Staff & service
Attitude adjustment
The service really sucks here. The staff really needs to work on their attitude. One of the staff members their has a terrible attitude. I believe her name is Erika. She constantly rolled her eyes as customers walked away and it was very unpleasant to watch.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is ok. The location was the best part. Price is pretty good.
Stayed 14 nights in Mar 2018