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Reviews of InTown Suites Extended Stay Greensboro NC - Lanada Rd

2 out of 5
InTown Suites Extended Stay Greensboro NC - Lanada Rd
1200 Lanada Rd, Greensboro, NC

Reviews

5.8
Rating 10 - Excellent. 93 out of 768 reviews" "
Rating 8 - Good. 168 out of 768 reviews" "
Rating 6 - Okay. 175 out of 768 reviews" "
Rating 4 - Poor. 158 out of 768 reviews" "
Rating 2 - Terrible. 174 out of 768 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

5.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Felicia

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Unsatisfied
Room was clean to the eye. I had to go over it myself. Bed was uncomfortable but manageable and the roaches were mainly in the bathroom but saw some in the kitchen. I couldn’t unpack because of it so I kept the majority of my things in my car. Customer service/front desk was good.
Stayed 9 nights in Dec 2023

4/10 Poor

joe

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The price I got on Expedia was twice as more expensive than booking directly Thru the hotel itself. Property was under construction and the staff was entirely clueless.
Stayed 14 nights in Jul 2022

8/10 Good

elizabeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are clean
Stayed 7 nights in May 2022

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great place to stay excellent customer service
Stayed 28 nights in Dec 2021

2/10 Terrible

johnny

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no one at office when i arrive .
Stayed 7 nights in Dec 2021

8/10 Good

Tyshamika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Nov 2021

8/10 Good

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that you can cook in your room even though you have no pots or pans..... lots of people be up late and they just be doing stuff...
Stayed 7 nights in Oct 2021

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2021

8/10 Good

Brian

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Sep 2021

8/10 Good

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2021

6/10 Okay

Brandi

Liked: Cleanliness
Great location. Think it need some updating, but it was nice for the most partm
Stayed 7 nights in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is dirty
Stayed 7 nights in Aug 2021

10/10 Excellent

Felicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
Nice room.
Stayed 7 nights in Jun 2021

2/10 Terrible

Verified traveler

Stayed 7 nights in Jan 2021

4/10 Poor

Stephanie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Clean but very Old, noisy neighbors
Stayed 10 nights in Sep 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The door to the bathroom is busted in and looks chewed up at the bottom. Reported it - no one fixed it. Towel rack broke. No housekeeping. No handles on the cabinets. Reported it - not fixed. They couldn’t find my reservation. Had to wait on the phone for hours.
Stayed 7 nights in Aug 2020

6/10 Okay

Tim

Traveled with group
Liked: Room comfort
Watch out! Buyer beware!
Initial payment process was insane. First, they absolutely would NOT take payment over the phone. Second, they insisted that the room be viewed before payment. This should have been at least a yellow flag. This room looked NOTHING like the pictures on their website. The hotel was being updated and apparently the selection of rooms was minimal. Speaking of minimal, so was the room: 1 queen bed, 1 small table with 2 chairs, TV. It also had a kitchenette. The refrigerator had rust spots on the VISIBLE side. We had to sweep and mop the floors multiple times to get them clean - WE purchased mop, bucket and cleaning liquid.
Stayed 7 nights in Aug 2020

2/10 Terrible

Michele

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST STAY EVER
The accommodations were horrible. I stayed in a room where nothing worked. There were 2 outlets that worked and I had to buy a power stip and extension cord to plug in the hot plate I bought because the stovetop did not work. We had no towels or tissue so I had to purchase that. No service after 5pm or before 11 am. The rooms are infested with roaches and are not clean. We were not given pillow cases or bed spreads only a flat bed sheet for each bed.
Stayed 15 nights in Aug 2020

6/10 Okay

James

Traveled with group
Liked: Staff & service
Stayed 7 nights in Aug 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Jun 2020

4/10 Poor

Bigmad, Greensboro, NC

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I just wanted to be able to shower when I got off work that took three days to do but it finally happened and thanks to InTown Suites for telling me that the hot water being out for four days was something they couldn't control so I WILL NOT BE LAYING MY HEAD IN AN INTOWN SUITES AGAIN
Stayed 7 nights in Jun 2020

6/10 Okay

David

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 7 nights in Jun 2020

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Amenities
I booked a room for a week, 5/29/20 - 6/5/20. When I went to check in they did not have my room r ad
Stayed 7 nights in May 2020

6/10 Okay

Kristi

Traveled with family
Disliked: Property conditions & facilities
When we walked into the room, the front of the a/c unit was coming off. When we turned it on, it completely feel off. The stovetop didn't work at all.
Stayed 7 nights in May 2020

8/10 Good

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2020

2/10 Terrible

Mia

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Tbe place was nice and clean....Ericka at the front desk was polite and professional she mabe check in and out a good encounter. I think they need to update the decor of the rooms but my stay was pleasent.
Stayed 7 nights in Apr 2020

2/10 Terrible

Allene

Stayed 7 nights in Jan 2020

2/10 Terrible

Latroy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service
This is one of the worst hotels ever. It was the only thing available in this area.
Stayed 7 nights in Jan 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel stay ever
Most terrible hotel experience ever. Fridge didn’t work, toilet overflowed, etc...
Stayed 7 nights in Jul 2019

2/10 Terrible

Isaac

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Stay Here If You Value Safety
There were bugs in the room (ants, roaches, spiders) and the toilet did not flush. There were holes in the wall, wall trim was falling off, and there were crudely patched holes in the bathtub. The floor was damp where there was carpet, and sticky where there was vinyl. The room smelled like a combination of cigarette smoke and pee. The doors on the kitchenette cabinetry were missing and the trim was falling off of these as well. The worst part about staying here is that they make you pay for a week up front and will not refund your money when you inevitably leave early.
Stayed 7 nights in Jul 2019

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches, Toilet didn't Flush, Hot Water in Bathroom Sink, Shower, and Kitchen Sink didn't get hot, Two Washers were out in Laundry room, Staff and cleaning crew were good, Pillows and Mattress were Excellent, Good TV reception
Stayed 7 nights in Apr 2019

2/10 Terrible

Verified traveler

Traveled with group, Business traveler
Disliked: Staff & service
Had a reservation and they didn't honor it and l was out of luck,no vacancies anywhere else
Stayed 4 nights in Apr 2019

2/10 Terrible

kris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won't be going back
We called to confirm. Was told yes, we had the reservation, got there an hour later and was told we didn't have a reservation, pretty rude receptionist who acted like I was in the wrong.......not impressed
Stayed 1 night in Apr 2019

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
Awfull place!!! They do not respect hotels.com reservations!! I don't know if Hotels.com or they were wrong, but no one advise my reservation was confirmed!!
Stayed 2 nights in Apr 2019

2/10 Terrible

Paula, Staunton, VA

Was not able to check in. Even with my reservation. Showed up at 8 pm the office was closed. Called the number on the door and was told they were all booked. I explained that I had a reservation and was told 'we are fully booked'. I will never stay at this hotel ever in any city. There was a convention that weekend and I had to pay $300 for one night, and was lucky to find one of the few rooms left in the city. Had I known check-in was between 3pm and 7pm, I would not have booked the room. The notice I got from Expedia only stated check in after 3 pm. Not happy at all with this hotel and their repsonse.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member I encountered was very courteous. Amazingly they had a room available. The only con (which doesn't affect my good ratings) was the network didn't work on the 4th floor. I did notice they were remodeling so I'll chop it up as that. I'd recommend this hotel to my associates.
Stayed 7 nights in Mar 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Apr 2019

4/10 Poor

Sheikh, Irving TX

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is unique of the property. There are malls and grocery shops within the walking distance.
Stayed 13 nights in Feb 2019

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is full of shady people the first night I was there cops were knock on my door about overdosing on the property I was almost robbed one nightand was proposition for drugs on numerous occasions I would not suggest staying at this property and I will definitely never be back ask for pillows on the first night and said they don't do that and found bugs throughout my room the whole entire stay overall they should condemn this place
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 7 nights in Feb 2019

6/10 Okay

Jason

Disliked: Staff & service
Stayed 7 nights in Oct 2018

2/10 Terrible

Chris, Greensboro nc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pitiful-inept don’t stay here they don’t want business
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveler

Stayed 2 nights in Oct 2018

4/10 Poor

TY, Greensboro, NC

Disliked: Property conditions & facilities, room comfort
If you just need a place to lay your head sure because for the price you’ll get EXACTLY what you’re paying for.
Stayed 7 nights in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property was nothing like the photos, it’s a cheap sleazy motel that they are trying to pass off as a hotel! The majority of the guest live in the hotel and pay a weekly rate, the room they gave me was nasty and the minute I laid eyes on it I checked out, it was smoking when I asked for non smoking it also had 1 bed and I asked for 2.
Stayed 7 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
For the money you pay u can’t really expect more. Its not the hilton but its safe clean and affirdable
Stayed 7 nights in Jul 2018

4/10 Poor

Demire, Greensboro nc

Disliked: Cleanliness, property conditions & facilities, room comfort
The service was terrible. They chargers me full price for a week but I had to make my own bed and put shower curtains up before I can site down and get comfortable. And outside hotel is nasty lot of trash.
Stayed 7 nights in Jun 2018

8/10 Good

Angel

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in May 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
I don't like complaining.
I know why the room was so cheap, so I can't complain too much. However, I asked for a nonsmoking room and it smelled terribly of cigarettes especially near the vent in the bathroom.