Ratings based on 93 Verified Reviews

4.6 out of 5
86% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Stunning Location

Posted Oct 16, 2017
Pros: So much to do or not to do
Cons: lobby , main building needs remodel
Location: fish , boat , swim
It's the location and facilities onsite that set this resort apart . From canoes and kayaks to basketball courts and fishing this place is a way from parents and kids to get what they want ! Really enjoyed a long peaceful kayak every morning and late night swimming in the pool that had a perfect temperature . It was great losing track of time sitting in a chair watching kids swim & when we got hungry we just wondered up to the lake side bare & restaurant for lunch . Couple of points of interest , the Ritz it would appear gets their interior design from some dark castles in Scotland or the like , instead of being " lake cottage " bright and airy the lobby and main building is dark wooded and stuffy . Similar to the Ritz in Cancun or the Hotel Coronado is San Diego you feel like you should be wearing a sport coat instead of flip flops ! The pub where the pool table sits in totally dated and smelly ..... time for a total overhaul that matches the outstanding views ! In saying that the grounds and property are the reason for staying there & they are just first class in every way.
2 out of 5
by A verified traveler from punta gorda florida

Pricey Place and Not worth it

Posted Sep 14, 2017
Pros: Not much. Rooms need updating.
Cons: The attitude of guest services and perhaps hire older mature people throughout the property.
Drove 12 hours to escape IRMA here in Florida. Staff was not that understanding or appreciative of that fact and I think they are just too young not seasoned as how to handle guests that are enduring a stressful experience. The beds were not feather beds as advertised and we were exhausted for the 3 days when we should have been able to relax from our stressful experience. The room was not cleaned on our last day because the maid announced they were about to get the storm and they were leaving early. We did have a very nice housekeeper the first day named Amanda but she is the only thing great about the hotel and the only one to treat us with any kindness or understanding of our predicament. The last day we were there approximately 2pm they lost power and I believe our room rate of $400 should be reduced significantly for this. We had no a/c obviously could not use our laptop, no lights in a very dark room and no tv. We checked out the following am when they could NOT GET GA Power to restore the electricity. Disappointing to say the least at a poorly managed Ritz Carlton. Sell this one Ritz it's not doing your reputation any favors.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mount Laurel, NJ

Perfect family holiday weekend!

Posted Sep 11, 2017
The Ritz rolls out the red carpet on holiday weekends for families. It is nonstop fun on the water with unlimited activities for children but upscale enough for the parents to relax and enjoy. The club level is worth every penny as the staff is attentive to you every need. The food was great, the views are amazing. What a pleasure!
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Scotland

Fantastic hotel in a stunning location !

Posted Jul 6, 2017
We stayed 3 nights over 4th July holidays and had an amazing time. The staff went out of their way to make sure we enjoyed our stay and never failed to ask if there was more they could do -everyone was so friendly from the moment we arrived . Location is stunning and lots to do . Our only gripe was finding our room not made up at 3.30pm after being out all day but the hotel was busy and I suppose someone has to be last !
5 out of 5
by Richard

35th wedding anniversary

Posted May 12, 2017 on Hotels
Excellent
5 out of 5
by Monique

Posted Feb 19, 2017 on Hotels
Great time, fabulous food and amazing location! Have to go back when we have a least 3 full days to really enjoy it all!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 25, 2016
Great! It was good to relax and enjoy! Every staff was nice. I would like to go again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Friendly luxury

Posted Aug 29, 2016
Beautiful friendly resort. Luxury. The staff couldn't have been more accommodating.
5 out of 5
by JUAN B

This traveler left a rating score only Posted Aug 26, 2016 on Hotels
4 out of 5
by margaret from Atlanta, GA

Would not go back....

Posted Aug 11, 2016 on Hotels
The hotel pool is very nice and the lake is great for kayaking and yolo boarding. The spa is nice but expensive. The most disappointing part was the food was really poor quality... For the price you pay at over 500$ a nite you would expect spectacular quality food. The food is VERY expensive... 35$ for a pork chop... I have no problem paying money for great quality. The service was also, just "okay" in the restaurants. The rest of the hotel had a great and friendly service. The valet and spa personnel were great as were the front desk staff.