Lobby

Reviews of Ramada by Wyndham Pittsburgh/New Stanton

2 out of 5
Ramada by Wyndham Pittsburgh/New Stanton
127 W Byers Ave, New Stanton, PA

Reviews

5.8
Rating 10 - Excellent. 110 out of 1004 reviews" "
Rating 8 - Good. 214 out of 1004 reviews" "
Rating 6 - Okay. 267 out of 1004 reviews" "
Rating 4 - Poor. 196 out of 1004 reviews" "
Rating 2 - Terrible. 217 out of 1004 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

4.6/10

Amenities

5.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

limin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 1 night in Mar 2024
Response from FD on Mar 25, 2024
Thanks for taking time to provide your valuable feedback. We are so excited to know you have comfortable stay with us. Hope we see you again.

4/10 Poor

Pradeep Kumar

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have been better on all the aspects. Smells bad. Property is not maintained well. We stayed for one night, felt manageable.
Stayed 1 night in Mar 2024
Response from FD on Mar 22, 2024
Thanks for taking time to provide your feedback. Please be noted that currently we are actively working on renovation to provide better experience for our guest. Hope you give us a chance to serve you again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
It's an older building but it was clean and the staff was pleasant. Good room for the price.
Stayed 1 night in Mar 2024
Response from FD on Mar 17, 2024
Thank you for taking time to provide your valuable feedback. Hope we see you again.

2/10 Terrible

Elliott

Disliked: Cleanliness, staff & service, property conditions & facilities
This place needs a makeover
Stayed 1 night in Mar 2024
Response from FD on Mar 17, 2024
Thank you for your suggestion. we are actively working on renovating the property to provide best for our guest. Hope you visit us again and give us a chance to meet your expectations.

8/10 Good

Diamonnde

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice getaway spot for the low!
Stayed 1 night in Mar 2024
Response from FD on Mar 12, 2024
Thank you for taking time to provide your valuable feedback. We hope to see you again.

2/10 Terrible

Blake

Disliked: Cleanliness, property conditions & facilities
Most uncomfortable bed I’ve ever slept on. First room didn’t even have a made bed, and had black substances all over the floor
Stayed 1 night in Feb 2024
Response from FD on Feb 18, 2024
Thank you for taking time to provide your valuable feedback. We apologize for the inconvenience caused. We are currently under renovating the property and make to provide best in future. We hope you'll give us another chance to provide you best.

2/10 Terrible

Joseph

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Normal
Hotel was run down and dirty. Service was not accommodating and not helpful at all. Never staying there again.
Stayed 1 night in Dec 2023
Response from FD on Dec 30, 2023
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced. Please be noted that we currently under new management and actively working on renovation to serve you more better. We would be happy if you give us one more chance to visit and to serve you better.

4/10 Poor

Heather

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was hard. There were only 3 tiny pillows for a king size bed. It said it was a non smoking room, but it smelled like old stale smoke. Everything in the rooms were old and out dated. When we were leaving in the morning, the whole hallway smelled like Marijuana.
Stayed 1 night in Dec 2023
Response from FD on Dec 30, 2023
Thanks for letting us know about your experience and we apologies for the inconvenience caused. We are currently under new management and actively working on renovating the property to serve better. We hope you'll give us another chance to meet your expectations.

2/10 Terrible

Starlyn

Disliked: Cleanliness, staff & service, property conditions & facilities
There was 1 roll of tp, no ice, no breakfast, broken vending, everything was horrible
Stayed 1 night in Dec 2023
Response from FD on Dec 30, 2023
Thank you for sharing your feedback. We apologies for the issues you have experienced. We would recommend to come up with issues if you have any to Front desk so that we could provide you with the thing you require immediately and we will surely help you during your stay. We will be happy you visit again to serve you better.

8/10 Good

Alisia

Disliked: Cleanliness, property conditions & facilities
Room had a funny smell
Stayed 1 night in Dec 2023
Response from FD on Dec 30, 2023
Thanks for letting us know about your experience and we apologies for that. We hope you'll give us another chance to meet your expectations.

8/10 Good

D'Arcy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from FD on Dec 30, 2023
Thanks for sharing your rating and we are happy to see. We look forward to welcoming you back again soon.

10/10 Excellent

Tanner

Stayed 7 nights in Oct 2023
Response from FD on Dec 30, 2023
Thanks you for sharing your experience and we are happy to hear from you. We look forward to welcoming you back again soon.

2/10 Terrible

justin

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was disgusting. It is a drug hotel. The staff are very rude. The rooms are cold even tho there should be ability to put the heat up more but you can’t because the owners are cheap. When we got there the hot water wasn’t working and had to tell them about that which it didn’t change anything . The beds are horrible. Just felt very dirty in that place. Asked for extra towels and wash cloths and they were very stingy about wanting to give us extra. The tub was even dirty. The clean wash cloths even looked dirty like they weren’t washed well. I would not recommend going here.
Stayed 2 nights in Nov 2023
Response from FD on Nov 9, 2023
Thank you for bringing these concern to our attention, We're sorry to hear about your experience with our staff. We have shared your feedback with our team in order to improve in these areas.

2/10 Terrible

Dashawn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The power went off our first night there, nobody said anything about it didn’t check on us or apologize for it either. There wasn’t any breakfast. They didn’t come in to switch our towels out and only gave us one rag to bath with we had to get more. The room wasn’t the cleanest and the sheetz had stains on it. And the tv sucked it was fuzzy and only like 8 channels worked. The guy on our floor that was a door or two down from us kept slamming doors yelling at a baby and had his tv up crazy loud. Never again will I stay there..
Stayed 2 nights in Oct 2023
Response from FD on Nov 9, 2023
We sincerely apologize about the issue you have experience. We regret to inform you that Power went off in whole area and we apologize for that. Please do not hesitate to bring your concerns to front desk at the time of your next booking so that we can serve you better and make you happy at your stay. We hope to see you again.

2/10 Terrible

susheel

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in bad shape, needs basic repair. Plumbing, water tub not draining, bathroom door not closing. Air conditioner not working. There are things like that which needs to repair.
Stayed 2 nights in Sep 2023
Response from FD on Nov 9, 2023
We appreciate your feedback and we apologize for the inconvenience caused. We are under new ownership and we are actively renovating the property to serve guest better. We hope to see you again and give us another chance.

4/10 Poor

Christopher

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Yeah I mean it served a purpose but it was an… interesting stay.
Stayed 2 nights in Oct 2023
Response from FD on Nov 9, 2023
Thank you for your feedback. We hope to see you again sometime soon.

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If what you are looking for is just the basics…you might want to look further. I stayed 5 hours. Got up to have breakfast. Not impressed. Bring your own. Probably was decent at one time. Worn.
Stayed 1 night in Aug 2023
Response from FD on Nov 9, 2023
Thank you for taking time to share your feedback. We apologize for not meeting your expectations. Please give us another chance to serve you better.

4/10 Poor

Jenn

Disliked: Cleanliness, staff & service, property conditions & facilities
the one outlet where lamp was plugged in didnt work. the other outlet on other side of bed couldnt plug anything into it. The commode had trouble flushing and the next morning it wouldnt flush at all woman that checked me in wasnt friendly at all the so called breakfast they provided was just thrown in the area at the different stations. not much to choose from i was very disappointed in this stay and will go to holiday inn next time
Stayed 1 night in Oct 2023
Response from FD on Nov 12, 2023
Thank you for your feedback. We sincerely apologize about the issues you experienced. We shared your feedback with our staff in order to improve in these area.We hope to have the chance to welcome you back again.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
This hotel was dirty and disgusting! I cannot write about my stay, because I did not stay. The lights were off in the lobby when I arrived only one small light was on. It was dingy and smelled like marijuana and cigarettes. The exterior was unkempt and the hallways were dark dingy. We did not feel safe in the parking lot or in hotel. When I expressed my concerns about my safety and requested a refund, they refused to give it to me. hotels.com should not have this hotel on their website I was misled and ripped off. When I reached out to hotels.com for help, they could not do anything for me
Stayed 1 night in Oct 2023
Response from FD on Nov 12, 2023
Thanks for your valuable feedback. We apologize for inconvenience caused. We are under new management and currently we are renovating the property and make all new changes to make property more pleasant. we hope you give us another chance to meet your expectations.

6/10 Okay

Marcus

Stayed 1 night in Oct 2023
Response from FD on Nov 9, 2023
Thank you for providing rating and it is very important for us to serve you more better. We hope to see you again.

2/10 Terrible

Scott

Disliked: Amenities, property conditions & facilities
What a run down, dirty, smelly hotel. I thought I was getting a great deal, but I got exactly what I paid for. It was probably nice in 1982.
Stayed 1 night in Oct 2023
Response from salim on Oct 8, 2023
Thank you for taking time to provide valuable feedback. We apologize that your experience was less than ideal, and we hope you'll give us another chances to proved ourselves.

6/10 Okay

Kailash Rangaraj

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from FD on Nov 9, 2023
Thank you for providing your rating. We hope to see you again.

2/10 Terrible

Roshan

Disliked: Cleanliness, staff & service, property conditions & facilities
Poorly maintained property. Smelly rooms and smelly bathrooms. I ask for a refund. Online pictures are deceivings
Stayed 1 night in Sep 2023
Response from salim on Oct 8, 2023
thank you for bringing these concern to our attention, we regret that your experience did not meet your expectation and have shared your feedback with our team.please contact to discuss your experience more details.

6/10 Okay

Maria

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Need deep cleaning
Stayed 1 night in Sep 2023
Response from FD on Nov 9, 2023
Thank you for bringing this to our attention, we regret that your experience did not meet your expectation and have shared your feedback with our team and Our Housekeeping staff works very hard and we make sure everything up to the mark.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Not so good. Sink is not draining water
Stayed 1 night in Sep 2023
Response from FD on Nov 9, 2023
We are sorry to hear your bad experience on your stay. Please do not hesitate to bring your concerns to front desk at the time of your stay so that we could make you comfortable during your stay.

8/10 Good

Ralph

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location
Stayed 12 nights in Sep 2023
Response from FD on Nov 9, 2023
Thank you for your valuable feedback and your review means a lot to us. We welcome you back again soon.

2/10 Terrible

Edward

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible...worst hotel ever
Stayed 3 nights in Sep 2023
Response from FD on Nov 12, 2023
Thank you for taking time to provide valuable feedback. We apologize for not meeting your expectations. Currently the property is under new management and we are actively working on renovation to provide best. we hope you give us another chance to meet your expectations.

4/10 Poor

Angela

Business traveler
Disliked: Room comfort
Promised Cont Breakfast at 6am but not the case
I didn’t expect the Ritz for a $60 stay but I did expect a functional AC unit to start, and it was balmy for a 50 yr old woman in pre- menopause. The temp was 60 or it was 82- no way to adjust. And “60” felt like 75, so I had a hard time sleeping. Also I had specifically asked about a continental breakfast and the manager told me 6am, which was perfect for me because I work at 7am at Frick Hospital. I came down with bags in hand at 6:15 and all the lights were out in the dining area. Strike 2. I am a traveling medical professional signed to a 13 week contract on weekends. Needless to say I will probably not be returning to the Ramada. Also- the pics online are not a good representation of the actual rooms. Carpet felt stale and dirty on my bare feet. Dirty chair. Bathroom in need of updating, loose plumbing and poor shower head. The gentlemen at the front desk were very nice.
Stayed 1 night in Sep 2023
Response from FD on Nov 12, 2023
Thank you for bringing these concerns to our attention. We apologize for the inconvenience caused. Currently we are working on property renovation and soon we are going to remodel everything so that these will not bother our guest. hope we see you again to provide better service.

8/10 Good

April

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from FD on Nov 9, 2023
Thank you for your positive rating. We look forward to see you again soon.

8/10 Good

S

Ok for one night.
The room is comfortable. But the light switches are not properly working. The breakfast is not much of choice, just bread, milk, and few types of cereals. I asked for complementary tooth brush and paste, but no success. It is 30 mins away from Pittsburgh downtown.
Stayed 1 night in Sep 2023
Response from FD on Nov 12, 2023
Thanks you for providing this important feedback and regret to inform that we don't have complementary tooth brush provided. We also working on renovation and make sure we provide best . we hope to see you again for better stay as expected.

2/10 Terrible

Preston

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst hotel in existence. Poop on the wall
Stayed 2 nights in Sep 2023
Response from FD on Sep 13, 2023
We appreciate the feedback. We are under new management, we are actively renovating. Please do not hesitate to bring your concerns to front desk at the time of your next booking. We hope to see you agian.

10/10 Excellent

Trudy

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from FD on Sep 13, 2023
Thank You for the 5 out of 5 stars. We appreciate our guests that return and we strive to provide competitive rates and a pleasant stay.

4/10 Poor

Himanshu

Traveled with family
Disliked: Amenities, property conditions & facilities
Cheap but smells cigarettes even in non smoking room
Stayed 1 night in Sep 2023
Response from FD on Sep 13, 2023
We are sorry that your experience was not the best. We are under new ownership and actively renovating. Please do not hesitate to inform the front desk of your concerns on your next stay with us.

4/10 Poor

Gerardo

Disliked: Cleanliness, property conditions & facilities, room comfort
Look first!!!
The hotel looked empty. Realized why. It smelled terrible and looked horrible. I paid for it but didn't even stay not even caring for a refund. I wouldn't even take a shower in it. It was that bad.
Stayed 3 nights in Sep 2023
Response from FD on Sep 7, 2023
We are sorry to here you did not like your stay. We are under new ownership and renovations are actively taking place. Our staff is dedicated to making cleanliness top priority. Our Housekeeping staff works very hard. We also have long term stays from travelers that appreciate our rates. We thank you for your visit.

2/10 Terrible

WM

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel should PAY YOU to stay!
Property is under renovation. a former Days Inn being converted to a Ramada. So many issues and none were disclosed before or at check-in. Handicap access is horrible at best... must access room via a service area otherwise use stairwell. Not acceptable for seniors or anyone with a mobility issue. Bedding was stained and worn. It was a waste of money to stay there. Had no choice once arriving at property due to funeral circumstances. It was awful. Choose hotel based on Ramada name and prior experiences. That was a mistake.
Stayed 1 night in Aug 2023
Response from FD on Sep 7, 2023
You booked a room non smoking queen bed. You called into the front desk asking for an accessible room. You were told that it was noted, but were not available. The accessible rooms were booked up. You were told this upon arrival. As you booked on a 3rd party site, and were given notice that the rate was non-refundable per hotels.com. We are under new owners that are renovating the property. we provide a reasonable rates and our rooms are very clean. we have many persons from all walks of life staying and working here. We give honesty and transparency. Your comments hurt Businesses, especially when you continue to use our services. We thank you for staying with us last night.

2/10 Terrible

Shawnda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and rooms were very dirty. Stained mattresses , black mold on heater/air conditioning unit, poop splatter on wall, room door frame broke and rusted. Very creepy, rude owner/workers . Definitely would not recommend . We checked in the checked back out. They would only refund our 2nd night . Absolutely disgusting and needs to be shut down
Stayed 2 nights in Sep 2023
Response from FD on Sep 7, 2023
We apologize you didn't like your stay. Our diverse staff is dedicated and friendly. We are under new ownership and are actively revnovating the property. Please excuse our Dust. We hope you enjoyed our reasonable rates and accommodations. Please remember to bring your concerns to management and we will help make your stay a good one.

2/10 Terrible

Anika

Disliked: Cleanliness, staff & service, property conditions & facilities
walked in and saw a roach on front desk counter. turned and walked out.
Stayed 1 night in Sep 2023
Response from FD on Nov 12, 2023
Thank you for your feedback. We are very sorry to hear about your recent experience. We follow regular cleanliness to make our guest comfortable and look neat and clean.

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed there before and liked it
Stayed 1 night in Aug 2023
Response from FD on Sep 7, 2023
Thank You for your Honest feedback. We appreciate it! We are under renovations. We are happy to provide reasonable rates during these difficult economic times. Our upgrades will improve our property while maintaining our lower rates.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful
The fellow at the desk could not have been more helpful. He offeeed us a cart to transport our few bags and when I asked about refreshments, if I had insisted - I didn’t - I think he would have got them for me.
Stayed 1 night in Aug 2023
Response from FD on Sep 7, 2023
Our Front Desk staff is friendly and accommodating. We do not offer refreshments. We have a free continental breakfast from 7:00am to 9: 00am M-F, as stated on hotels.com (the 3rd-party booking site that you booked from. we also have elevators that are in operation. Our staff is able and willing to help anyone with needs that are reasonably expected. We thank you for your stay.

4/10 Poor

Shaina

Stayed 2 nights in Aug 2023
Response from FD on Sep 13, 2023
We appreciate the rating. Any rating shows that you actively care. As we are actively renovating the property to bring the best experience to our guest at affordable rates. Please do not hesitate to bring your concerns to front desk during your next stay with us.

6/10 Okay

Rajesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from FD on Sep 13, 2023
Because 3 out of 2 is not bad, and we hope to make that a 5 on your next stay.

4/10 Poor

Inna

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very outdated. Strong cigarettes smell in a lobby. Room is shabby, white bed spread had yellowish spots on it. You need to push the toilet handle several times to flush. from toiletries-only 2 little shampoo bottles and a tine bar-soap. Room was nonsmoking, but it used to be smocking before, and you can still smell it.
Stayed 1 night in Aug 2023
Response from Patrick on Aug 23, 2023
The hotel is under renovations and new management. Thank you for your feedback

2/10 Terrible

Jamie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a dirty washcloth hanging on the shower rod with hair attached, the shower was visibly dirty, the sheets under the top blanket were rumpled as if it had been slept in and there was food debris in the clothing drawers. The check in staff kept defering to my partner even though I had booked the room because he was a man, the "breakfast" was laughable at best having a barely functioning waffle station, the cheapest bread possible for toast, and nearly empty cereal containers. There were stains in the halway of questionable origins and the whole place smelled like nicotine even though we were in a non smoking room. all request for assistance or a change of rooms were met with dismissal and we cant and the refused to refund the room when we checked out early. 0/4 stars. Do NOT RECOMEND
Stayed 4 nights in Aug 2023
Response from Patrick on Aug 23, 2023
Thank you for your feedback it gives us ways to help you the customers.

10/10 Excellent

Bin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Aug 2023
Response from Patrick on Aug 20, 2023
Thankyou for your feedback please come again

4/10 Poor

Sudha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was smelling of smoke even though non smoking building. Breakfast service was not provided as promised.
Stayed 1 night in Aug 2023
Response from clerk on Aug 19, 2023
Thankyou for taking time to give your feedback. The feedback we get from customers help us with creating a better atmosphere as we are under new management.

10/10 Excellent

Julie

Stayed 1 night in Aug 2023
Response from Patrick on Aug 20, 2023
Thank you for feedback and please stay here when you next come this way

6/10 Okay

Kathleen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
If nowhere else to stay
The desk clerk was very nice, the room was clean. The halls however, were neglected. The was a huge cobweb in the window along with a lot of dust and dirt on the sills. There was garbage in the front flower garden area. Breakfast was waffles, coffee but no creamer. And that’s about it. Oh juice too.
Stayed 1 night in Aug 2023
Response from clerk on Aug 19, 2023
Thank you for your feedback. The hotel is under new management and the hotel is going through a complete renovation, carpets are being replaced with flooring. That will take the smell away. Thank you for taking the time to give us your feed back

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Patrick on Aug 20, 2023
Thank you for taking the time to score us.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toxic Waste Dump!!!!
I don’t understand how this place is still functioning! Theee worst experience of my life! My family was traveling to our reunion and had to stop for the night. We didn’t want to touch ANYTHING! I could not get my money back so we were stuck. We ended up going to Walmart to buy sheets and towels so we didn’t have to touch anything there. I wouldn’t even let my dog sleep on the floor. It was absolutely disgusting. We didn’t even shower there. We waited until we got back on the road and went somewhere else although the two front desk gentlemen were nice. That place was absolutely ridiculous! It looks like the entire first floor was used for storage! There were piles of old, discarded hotel furniture behind the building of the hotel, just piling up. No telling how long it had already been there. Fridge was moldy! The front lobby is so deceiving because it looks like the place is decent until you start walking through. The carpet look like it hasn’t been changed since the place was built. You scared to get on the elevator because you don’t know where the night you go and get off! We got back to our room and the room across from us had put their bag of garbage outside in the hallway where we had to walk past it. We told the front desk person and he did come and move the garbage but later, when we went outside of the hotel that same garbage bag was just sitting in front of a small garbage in front of the hotel, instead of being thrown in the dumpster. NEVER AGAIN!!!
Old garbage furniture outside the building
Condition of outside
Condition of outside
Stayed 1 night in Aug 2023
Response from Patrick on Aug 20, 2023
Thank you for your feedback. This helps with the renovations under the new management

2/10 Terrible

Ilmir

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
Pictures are different from reality, don’t trust them
Stayed 1 night in Aug 2023
Response from Patrick on Aug 20, 2023
The hotel outside is being renovated shortly you will see the current picture.