Ratings based on 121 Verified Reviews

4.0 out of 5
86% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

Posted Feb 25, 2017
Location: Walmart next door as well as a movie theatre. Several good restaurants close by. A wonderful time to enjoy history - a Civil War Battle Field.
Easy in, easy out! close to everything. We had a wonderful time seeing history and family.
Comment from Hotel Management
Feb 27, 2017 by msexpress94@yahoo.com, Hotel Management
Dear Eddie Jr I am so glad to hear of all the fun you had while in our City. It was indeed a pleasure having you with us. May you always know that our doors are open to you, feel free to visit us again soon, and we thank you so very much for taking the time to leave us your feedback. Yours in Service, Michael D. Sutton Asst. GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Nice hotel, close to some shopping and restaurants

Posted Feb 15, 2017
The hotel is always clean inside and outside. Quiet and comfortable. Staff is helpful and friendly. This is my number one hotel in Kinston.
Comment from Hotel Management
Feb 15, 2017 by msexpress94@yahoo.com, Hotel Management
Dear Traveller, Thank you for the beautiful feedback. Your satisfaction brings an abundance of joy to our hearts. I will be sure to forward your satisfaction to our entire Hotel family. I hope that the future will bring you to our doors again. May you always know that our home is your home. Yours in Service, Michael D. Sutton, Asst. GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Kinston NC

convenient

Posted Jan 30, 2017
Friendly staff and convenient location and great amenities.
Comment from Hotel Management
Feb 15, 2017 by msexpress94@yahoo.com, Hotel Management
Dear Traveller, Thank you for the wonderful feedback. We strive daily to meet and exceed the expectations of our guests, I am glad to know that we made you smile. Please don't let this be the last time that we see you, we love loyalty. See you again soon, Michael D. Sutton Asst. GM
5 out of 5
Recommended
for Everyone
by A verified traveler from nyc

Slept like a baby

Posted Jan 10, 2017
The staff was incredibly nice and professional. Big thank you
Comment from Hotel Management
Feb 15, 2017 by msexpress94@yahoo.com, Hotel Management
Thank you for the awesome feedback. It has truly brightened my day. You are more than welcome and may I take this moment and welcome you to our hotel as much as you'd like. Our doors are always open to you. Yours in Service, Michael D. Sutton Asst. GM
3 out of 5
by A verified traveler from Calgary, Alberta.

Acceptable.

Posted Dec 16, 2016
Facilities comparable to an average motel. If you are expecting high standards you will be disappointed. Good buffet style breakfast. Cleanliness of room was questionable as was condition of certain items, ie bathroom door wouldn't lock, latchset didn't engage.
Comment from Hotel Management
Dec 19, 2016 by msexpress94@yahoo.com, Hotel Management
Dear Traveller, I would like to take this time and thank you for your feedback from your visit to our Hotel. The Holiday Inn Express and Suites brand strives to provide a high quality of service each time a guest stays with us. I apologize if we did not meet your expectations fully. The areas that you mentioned will be rectified immediately and I thank you for bringing them to my attention. As always I would like to invite you back to visit us really soon. Yours in Service, Michael Sutton Asst. GM
4 out of 5
by A verified traveler

Posted Dec 8, 2016 on Hotels
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Dear Traveller, Thank you for the four star rating. Your feedback is greatly appreciated. I hope to have the pleasure of providing you service again really soon.
3 out of 5
by A verified traveler

Posted Dec 6, 2016 on Hotels
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Dear Traveller, Thank you for the 3 star review. Though nothing was mentioned, I will take the rating as my opportunity to enhance my services so that next time will be better. As always you're welcomed here with us anytime. Yours in Service, M. D. Sutton
3 out of 5
by A verified traveler

Posted Dec 6, 2016 on Hotels
First room REEKED of old cigarettes !!!! Check in for our daughters rooms were late !! Young woman at front desk was Great to us, and moved our room.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Dear Traveler, As I review your feedback I would like to take this time and apologize for any inconvenience caused by the late check in. This error has since been rectified and I hope to see you again so that you may experience the friendly prompt check in process. I am pleased that despite this delay, the service provided by the staff met your expectations and a new room was immediately provided. I apologize for the offensive odor in the room. This has been forwarded to our housekeeping staff as to ensure that our 100% non smoking policy is being up held properly. Your satisfaction is my main goal each day. The next time you're in our area do come and see us again. Yours in Service, M. D. Sutton Asst. GM
4 out of 5
by A verified traveler from georgia

nice place to stay

Posted Nov 13, 2016 on Hotels
nice
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Dear Traveller, Thank you for your stay with us as well as your time in leaving us feedback from your stay. Your four star review is greatly appreciated. Although we did not get a 5 star, we hope to have the pleasure of serving you again so that we may obtain that extra amount of satisfaction. M. D. Sutton Asst. GM
3 out of 5
by A verified traveler

Convenient, friendly hotel.

Posted Oct 31, 2016 on Hotels
Reservation desk was friendly and accommodating. Very good impression. The room was fine, nothing exceptional. Halls were dirty though, badly in need of vacuuming. Breakfast buffet was adequate, Staff friendly. Hate to criticize too much because this hotel was housing some flood victims in the area. The hotel where we originally had reservation was completely closed down upon our arrival, from recent flood (Hurricane Mathew)
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
Dear Traveller, Thank you for the feedback left from your stay. I greatly appreciate the time you took to make mentions about our services. I have taken detailed notes from your review and will address the cleanliness issues. Our staff hasn't taken the feedback personally. We will use it to enhance our services to you. As you well understand we are currently housing those who were effected by the recent catastrophic disaster, and I thank you for pointing the things out that need rectification. Anytime you're in our area please visit us again really soon. Yours in Service, Michael D. Sutton Asst. GM