Ratings based on 127 Verified Reviews

3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from georgia

Nice place close to the Chef and the Farmer.

Posted Apr 14, 2017
The Holiday Inn Express was a great place to stay. Very clean, close to everything. The staff was very friendly and helpful. Enjoyed the breakfast each morning. Much more than sweet rolls and toast! The beds were changed out while we were there. The new mattresses were very comfortable. Will definitely stay there again when we are in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indian Head MD

Hotel close to Kinston NC

Posted Apr 4, 2017
Nice place nice and clean I'll stay here again just in a room in the back in front sounds like cars are in room with you. So next room in back
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

Posted Feb 25, 2017
Location: Walmart next door as well as a movie theatre. Several good restaurants close by. A wonderful time to enjoy history - a Civil War Battle Field.
Easy in, easy out! close to everything. We had a wonderful time seeing history and family.
Comment from Hotel Management
Feb 27, 2017 by msexpress94@yahoo.com, Hotel Management
Dear Eddie Jr I am so glad to hear of all the fun you had while in our City. It was indeed a pleasure having you with us. May you always know that our doors are open to you, feel free to visit us again soon, and we thank you so very much for taking the time to leave us your feedback. Yours in Service, Michael D. Sutton Asst. GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Nice hotel, close to some shopping and restaurants

Posted Feb 15, 2017
The hotel is always clean inside and outside. Quiet and comfortable. Staff is helpful and friendly. This is my number one hotel in Kinston.
Comment from Hotel Management
Feb 15, 2017 by msexpress94@yahoo.com, Hotel Management
Dear Traveller, Thank you for the beautiful feedback. Your satisfaction brings an abundance of joy to our hearts. I will be sure to forward your satisfaction to our entire Hotel family. I hope that the future will bring you to our doors again. May you always know that our home is your home. Yours in Service, Michael D. Sutton, Asst. GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Kinston NC

convenient

Posted Jan 30, 2017
Friendly staff and convenient location and great amenities.
Comment from Hotel Management
Feb 15, 2017 by msexpress94@yahoo.com, Hotel Management
Dear Traveller, Thank you for the wonderful feedback. We strive daily to meet and exceed the expectations of our guests, I am glad to know that we made you smile. Please don't let this be the last time that we see you, we love loyalty. See you again soon, Michael D. Sutton Asst. GM
5 out of 5
by Joan

Huge rooms.

Posted Jan 16, 2017 on Hotels
Friendly and courteous staff. Room was incredibly large.
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Dear Joan, Thank you for taking the time to leave us feedback. I am glad to know that the room provided gave you enough space to obtain the proper amount of rest and relaxation. Anytime you're in our area do stop in and see us. We're always here waiting for you with open arms and a smile. Yours in Service, Michael D. Sutton Asst. GM
1 out of 5
by Yu nung

Bed bug. Do not stay here.

Posted Jan 14, 2017 on Hotels
This hotel is terrible. Do not stay here. Not only it has bed bug. When complained to the front desk. Front desk told me the manager will call me in two hours which never happened. Call again to follow up. Front desk told me the manager is off so I have to wait another 3 days until the manager comes back to tell me what to do and there's nothing else she can do. I ended up found a bed bug in my luggage when I got home and have to throw everything away. Also got bunch of bed bug bite all over my body. Terrible place. I'll never stay here again and I strongly recommend you not to.
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Dear Traveller, I am terribly sorry that your experience with us was not a pleasant one. Our staff takes great pride in the services that we provide in every area. It hurts me to know that we failed to meet your expectations. IHG values you as well. With that being said, I hope that the brand family hasn't lost your loyalty as a result of the dissatisfaction. We are dedicated to service, we are dedicated to you. Have a Great Day! Yours in Service, Management
5 out of 5
Recommended
for Everyone
by A verified traveler from nyc

Slept like a baby

Posted Jan 10, 2017
The staff was incredibly nice and professional. Big thank you
Comment from Hotel Management
Feb 15, 2017 by msexpress94@yahoo.com, Hotel Management
Thank you for the awesome feedback. It has truly brightened my day. You are more than welcome and may I take this moment and welcome you to our hotel as much as you'd like. Our doors are always open to you. Yours in Service, Michael D. Sutton Asst. GM
2 out of 5
by A verified traveler

Posted Jan 2, 2017 on Hotels
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Dear Traveler, Thank you for the two star rating, I apologize that we weren't awarded a higher rating, but that only lets me know that there's work to be done. I will use your rating to enhance my services and I hope to see you again with us soon. Yours in Service, Michael D. Sutton Asst. GM
3 out of 5
by Sherrilynn

Posted Dec 30, 2016 on Hotels
We came to visit The Boiler Room and Chef and the Farmer restaurants. Both were excellent!
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Dear Sherrilynn, I am glad that your visit to our city was to your liking and that you enjoyed the Chef and the Farmer and the Boiler Room restaurants. I hope that if you're able to visit us again, that time will permit for you to visit the CSS Neuse replica located in the heart of our Historic Downtown Kinston. As always you're welcome here with us so I hope to see you again really soon. Yours in Service, Michael D. Sutton Asst. GM