This hotel is terrible. Do not stay here. Not only it has bed bug. When complained to the front desk. Front desk told me the manager will call me in two hours which never happened. Call again to follow up. Front desk told me the manager is off so I have to wait another 3 days until the manager comes back to tell me what to do and there's nothing else she can do. I ended up found a bed bug in my luggage when I got home and have to throw everything away. Also got bunch of bed bug bite all over my body. Terrible place. I'll never stay here again and I strongly recommend you not to.
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
I am terribly sorry that your experience with us was not a pleasant one. Our staff takes great pride in the services that we provide in every area. It hurts me to know that we failed to meet your expectations. IHG values you as well. With that being said, I hope that the brand family hasn't lost your loyalty as a result of the dissatisfaction. We are dedicated to service, we are dedicated to you.
Have a Great Day!
Yours in Service,