Ratings based on 247 Verified Reviews

3.4 out of 5
64% of guests recommend
3.5 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Great location for what we needed

Posted Jun 28, 2017
Feds know staff very friendly. Room clean and comfortable
Comment from Hotel Management
Jun 29, 2017 by Quality Inn Staff, Hotel Management
Thank you the compliments! We are glad that you enjoyed your stay.
1 out of 5
by A verified traveler from Swansboro, NC

Will not be returning..

Posted May 22, 2017
Pros: The beds were comfortable.. the staff were friendly and wonderful.
Cons: Outside security is needed especially after dark.. rooms need to be updated.. my bedspread was cleaned but had some kind of tar stain on it.
We will not be staying here again.. the staff was wonderful.. but the room is old and needs upgrading..the beds were very comfortable..the carpet smelled.. did not feel safe after dark.. we were actually accosted in the parking lot by two different men when returning after dinner.. they were looking for money and cigarettes.. no security on site. We stayed in our vehicle with our doors locked until they left.. these are outside rooms and people were just sitting on the stairs and outside the rooms.. for two women alone.. it was not a pleasant or safe feeling.
Comment from Hotel Management
May 24, 2017 by Quality Inn Staff, Hotel Management
Thank you Susie for your feedback. We will work on the security issues that you highlighted. We hope that you will stay with us again once our renovations are completed later this year.
2 out of 5
by A verified traveler

Housekeeping needs work

Posted Apr 29, 2017
There was no TV remote in the room. Housekeeping made the bed, but that's all. They did not rinse out the coffee pot or restock the supplies. There were no tissues in the tissue receptacle. Toilet tissue was not restocked. My room key had to be reprogrammed before I could re-enter the room after my business meeting. The first morning, an employee was asleep on the couch in the lobby. I was not impressed with this hotel.
Comment from Hotel Management
May 1, 2017 by Quality Inn Staff, Hotel Management
We appreciate your feedback. Please accept our apologies for a less than satisfactory stay. We will work on all of the areas where you had issues as we have renovations planned later this year. We hope that you will be our guest again in the future once they are completed.
2 out of 5
by A verified traveler

Spend the extra $20 somewhere else.

Posted Apr 20, 2017
Non-smoking room...smelled like weed. Had to change rooms. Didn't sleep well, worried about my car getting broke into.
Comment from Hotel Management
Apr 22, 2017 by Quality Inn Staff, Hotel Management
Dear Guest, Thank you for your feedback. We apologize that you had to change rooms due to the smell of smoke in your non smoking room. Please know that we care about your experience and will do our best to ensure that we come up with a resolution for you and our other guests in the future.
3 out of 5
by Debra

Posted Apr 19, 2017 on Hotels
Bed lumpy and thin. Need more pillows or better quality. Dated
Comment from Hotel Management
Apr 21, 2017 by Quality Inn Staff, Hotel Management
Hi Debra! Thank you for your feedback. We are planning renovations for the property later this year. Please come back and be our guests once they are completed!
4 out of 5
by A verified traveler

It's average

Posted Apr 15, 2017 on Hotels
Overall it was a good experience but we had a couple issues with huge bugs crawling on the wall which made us less comfortable with the room.
Comment from Hotel Management
Apr 21, 2017 by Quality Inn Staff, Hotel Management
Dear Traveler, We regret to hear about the bugs in your room . We will definitely let our pest control company know so that this can be addressed. Thank you so much for being our guest!
5 out of 5
by Keosha

Posted Apr 7, 2017 on Hotels
Comment from Hotel Management
Apr 15, 2017 by Quality Inn Staff, Hotel Management
Thank you Keosha for your rating. We are glad that you enjoyed your stay and look forward to seeing you again soon.
3 out of 5
by paige

Posted Apr 4, 2017 on Hotels
The ladies at the front desk were extremely nice but when we got to our room the room still had the used soap, cups and conditioner on the bathroom sink. The comforter looked as if it had blood on it and the curtains are so dirty I didn't want to touch them to close them.
Comment from Hotel Management
Apr 15, 2017 by Quality Inn Staff, Hotel Management
Thank you so much for your feedback. We regret the oversight in cleaning of your room and your comments were shared with our housekeeping staff . We hope that you will consider staying with us again in the future as we will be making improvements to the property later this year. Thank you for being our guest.
1 out of 5
by Maureen

Quality Inn

Posted Apr 4, 2017 on Hotels
Terrible experience, burn holes in bedspread, mold on shower curtain, large crack in toilet seat cover, night staff leaves a lot to be desired. Would never recommend!
Comment from Hotel Management
Apr 15, 2017 by Quality Inn Staff, Hotel Management
We regret your experience with us Maureen. I hope that the response by management at check out conveyed this as well. Please know that we care about our guest and the services that we offer and that we have renovations planned for the property later this year. I hope that you will reconsider staying with us again once our improvements are completed.
3 out of 5
by A verified traveler

Posted Apr 1, 2017 on Hotels
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Comment from Hotel Management
Apr 3, 2017 by Quality Inn Staff, Hotel Management
Thank you for your feedback. We will be sure to pay attention to the areas that you mentioned as we improve the property in the future.