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Reviews of Sheraton McKinney Hotel

3.5 out of 5
Sheraton McKinney Hotel
1900 Gateway Boulevard, McKinney, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 692 out of 1001 reviews" "
Rating 8 - Good. 190 out of 1001 reviews" "
Rating 6 - Okay. 53 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Quincy T

Liked: Cleanliness, staff & service, property conditions & facilities
Great job
Stayed 2 nights in Mar 2024

10/10 Excellent

Brenda, Lubbock

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel!
Stayed 2 nights in Feb 2024

4/10 Poor

Heather

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kala

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Troy

Liked: Property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

TYRONE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent great play to stay…..
Stayed 3 nights in Feb 2024

10/10 Excellent

Connie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lounge area is large with lots of seating for large crowds and great for doing work on computers.
Stayed 3 nights in Jan 2024

2/10 Terrible

jacqueline

Business traveler
Liked: Cleanliness, property conditions & facilities
Overall a great experience . However I don’t like CNN. Customers like to escape politics and relax . I will not return
Stayed 3 nights in Jan 2024

10/10 Excellent

Jessica Brewster

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Gregory

Stayed 10 nights in Dec 2023

10/10 Excellent

Jorge

Stayed 1 night in Jan 2024

8/10 Good

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations, great gym, breakfast burritos were top notch, incredible customer service
Stayed 2 nights in Dec 2023
Response from Sheraton McKinney Staff on Jan 3, 2024
We LOVE the breakfast burritos too! See you again soon.

10/10 Excellent

Alizay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cheri

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

ANNA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!! Will definitely be returning when I come to Texas on vacation. Staff is very friendly. Thank you.
Stayed 3 nights in Dec 2023
Response from Sheraton McKinney Staff on Jan 3, 2024
And we can't wait to welcome you back! Thanks Anna!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Neomi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place so comfortable. Easy access to everything possible
Stayed 1 night in Dec 2023
Response from Sheraton McKinney Staff on Jan 3, 2024
Thanks Neomi!

10/10 Excellent

Monte, Searcy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was especially nice. Whole facility was clwan and updated.
Stayed 1 night in Dec 2023
Response from Sheraton McKinney Staff on Jan 3, 2024
We are so glad you enjoyed your stay with us Monte! See you again soon!

10/10 Excellent

Britt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Britt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit To Arrange Mother Final Affairs
Very sad trip to McKinney Texas. Was just here 25 days ago. Mother passed away here in McKinney so returned and again stayed at Sheraton McKinney. Felt good to stay at reliable comfortable safe and friendly place with great location. Remembered Tania at front desk. She works many hours and always very pleasant. Appreciate her and others at front desk. Thank you
Stayed 3 nights in Dec 2023
Response from Sheraton McKinney Staff on Jan 4, 2024
Britt,We are so very sorry to hear about your mother's passing. Our hearts go out to you and your family during such an emotional time. We are glad that we were able to provide you with a comfortable space while in McKinney.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean property!
Stayed 1 night in Dec 2023
Response from Sheraton McKinney Staff on Dec 15, 2023
Thanks Stephanie! We are so glad that you enjoyed your stay! See you again soon

10/10 Excellent

raymond

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall quality of the room is great! Recommend it!
Stayed 1 night in Nov 2023
Response from Sheraton McKinney Staff on Dec 15, 2023
We are so glad to hear this Raymond! See you soon!

10/10 Excellent

Amy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and enjoyable stay
Stayed 4 nights in Nov 2023
Response from Sheraton McKinney Staff on Dec 15, 2023
Thanks for sharing Amy! Look forward to welcoming you back soon!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Place
Stayed 3 nights in Nov 2023
Response from Sheraton McKinney Staff on Dec 15, 2023
Thanks Eric! See you again soon

4/10 Poor

Theodore, TUCSON

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
My room was philthy. Went to plug in my cell phone cable in the wall behind the nightstand. They was enough trash behind the nightstand to fill the trash can. I am tall so each time I walked past the armoire I could see the accumulated dust and dirt on top of the cabinet. It was not a once missed item by housekeeping it was untouched for many weeks. The tile on my shower threshold was badly stained from rusted water drainage. Part of the charm of The Grand Hotel is the historical building (circa 1800's?) however, it appears general maintenance and cleaning are being neglected.
Stayed 4 nights in Nov 2023
Response from Sheraton McKinney Staff on Dec 4, 2023
Thank you for submitting a review. It appears that you may have reviewed the wrong hotel. While we are so sorry that you did not enjoy your stay at The Grand Hotel, we are hopeful that your stay at The Sheraton McKinney was enjoyable.

10/10 Excellent

Bruce

Liked: Amenities
Super clean. Quite!! Staff awesome!! Great breakfast buffet!! Extremely comfortable rooms!!!
Stayed 1 night in Nov 2023
Response from Sheraton McKinney Staff on Dec 4, 2023
Thanks Bruce! So glad you enjoyed breakfast in Sweetwater!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice and clean. Loved having the restaurant. All the staff I encountered were very polite and helpful. Our stay was very pleasant.
Stayed 3 nights in Nov 2023
Response from Sheraton McKinney Staff on Dec 4, 2023
Thanks William! We are delighted you enjoyed your stay! See you again soon!

10/10 Excellent

Shanika

Stayed 3 nights in Nov 2023

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel!
Stayed 1 night in Nov 2023
Response from Sheraton McKinney Staff on Dec 4, 2023
Thanks Jose!

10/10 Excellent

Teri

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from Sheraton McKinney Staff on Dec 4, 2023
Thanks Teri!

10/10 Excellent

Britt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sheraton McKinney Staff on Dec 4, 2023
Thanks Britt!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Oct 2023
Response from Sheraton McKinney Staff on Dec 4, 2023
Thanks Michael! See you soon!

10/10 Excellent

AMANDA

Stayed 2 nights in Oct 2023
Response from Sheraton McKinney Staff on Dec 4, 2023
Thanks Amanda!

10/10 Excellent

Shane

Stayed 4 nights in Oct 2023
Response from Sheraton McKinney Staff on Dec 4, 2023
Thanks Shane!

8/10 Good

Ilse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Naser

Stayed 3 nights in Sep 2023

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If we did not have a GPS it would have been almost impossible to find. Hotel is nice but so hard to find. Wish they included breakfast.
Stayed 2 nights in Oct 2023
Response from Sheraton McKinney Staff on Dec 4, 2023
Thanks Dennis! While we don't have complimentary breakfast, we are hopeful you were able to enjoy our wonderful breakfast buffet!

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great hotel. Nothing to complain about staying here.
Stayed 2 nights in Oct 2023

10/10 Excellent

arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Teresa

Stayed 1 night in Sep 2023

10/10 Excellent

Alok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 3 nights in Sep 2023

10/10 Excellent

shawanna

Stayed 3 nights in Sep 2023

10/10 Excellent

Jacob

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Ron

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is a very nice and new hotel. Room service is poor at best. Calling the front desk is nearly impossible, rarely answer. Would not stay here again in future trips.
Stayed 1 night in Sep 2023

6/10 Okay

Ron

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very new clean and modern Sheraton. Was glad to stay here as it's been a long while since staying at one. Very clean and convenient location. Front desk was next to impossible to reach via inside hotel phones. Maid clean skipped our room twice. Even asking them to at least pick old towels and trash... Did not happen.
Stayed 1 night in Sep 2023

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location
Stayed 4 nights in Aug 2023