Exterior

Reviews of WoodSpring Suites Greenville Simpsonville

2.5 out of 5
WoodSpring Suites Greenville Simpsonville
3025 Grandview Dr, Simpsonville, SC

Reviews

5.8
Rating 10 - Excellent. 40 out of 193 reviews" "
Rating 8 - Good. 35 out of 193 reviews" "
Rating 6 - Okay. 32 out of 193 reviews" "
Rating 4 - Poor. 32 out of 193 reviews" "
Rating 2 - Terrible. 54 out of 193 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Carlos

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
the room has cockroaches, the tv, microwave did not work at all.the customer service lady at the lobby was very nice.
Stayed 1 night in Feb 2024

4/10 Poor

David, Wadmalaw Island

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

2/10 Terrible

Amy

Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023
Response from Ann on Jan 9, 2024
Thank you for your feedback! We appreciate it and hope to see you again soon!

4/10 Poor

Patricia

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ann on Jan 9, 2024
Thank you for your feedback. I am sorry that we did not meet your expectations. We hope to have another opportunity to make it up to you!

2/10 Terrible

julie

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So bad
Stayed 1 night in Dec 2023
Response from Ann on Jan 9, 2024
Thank you for your feedback. I am sorry that we did not meet your expectations. We hope to have another opportunity to make it up to you!

2/10 Terrible

Peter

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and terrible smells. This review is final.
Stayed 1 night in Nov 2023
Response from Ann on Jan 9, 2024
Thank you for your feedback. I am sorry that we did not meet your expectations. We hope to have another opportunity to make it up to you!

6/10 Okay

Rodney

Three fire alarms went off during the stay. No fires. Room locks barely work. Cockroaches.
Stayed 8 nights in Nov 2023
Response from Ann on Jan 9, 2024
Thank you for your feedback. I am sorry that we did not meet your expectations. We hope to have another opportunity to make it up to you. We have also escalated your comments to our management team for review.

2/10 Terrible

Teneise

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Roach motel
When we got to the hotel there were people in the parking lot making a fire in a grill, a person falling due to having one to many drinks and to top it off in the room was a dead roach in the bathtub, one crawling down the wall and one on the table. We immediate left and did not stay! And we did not receive a refund!
Stayed 2 nights in Nov 2023

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, room comfort
My only issue was that it was an extended stay, but I had to buy my own pots, pans, plates, silverware etc. But other that, the staff was very nice and quite friendly..
Stayed 1 night in Oct 2023

6/10 Okay

Jaime

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

2/10 Terrible

eric

Stayed 1 night in Sep 2023

10/10 Excellent

Michele

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
The wonderful pretty lady at the front desk made me day checking in and out she remembered me and asked how the concert was , and has a beautiful smile , I will definitely stay here again because of her
Stayed 1 night in Sep 2023

10/10 Excellent

Sherri

Stayed 1 night in Sep 2023

6/10 Okay

keith

Some staff nice. Other staff not nice. Room clean but smelled like bleach. Hallway carpet full of stains. Fast WiFi
Stayed 1 night in Sep 2023

8/10 Good

KEITH

Stayed 1 night in Sep 2023

6/10 Okay

Marvin

Liked: Staff & service
Disliked: Amenities
Check in staff was great. Elevator extremely slow. Electronic door lock was testy, as it took at least 10 swipes to open. Cabinet door was completely missing. For a newer property it was disappointing.
Stayed 2 nights in Sep 2023
Response from Ann on Sep 5, 2023
Dear Marvin, thank you for your feedback. We will do our best to address the items you have listed. We hope to see you again soon!

8/10 Good

Jayson

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ann on Sep 5, 2023
Dear Jayson, thank you for your feedback! We hope to see you again soon!

2/10 Terrible

Ethan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overbooked and didn’t tell me until i tried to go into my room. Didn’t offer a refund or try to find somewhere else for me to stay.
Stayed 1 night in Aug 2023
Response from Ann on Sep 5, 2023
Dear Ethan, we apologize that we were not able to accommodate your stay. We have rectified the situation regarding your refund and also sent you a message. Thank you for bringing this to our attention.

8/10 Good

Tracy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are bare and very minimal and worn furniture. The rooms real of smoke. Rooms do not have much insulation- you hear everything from inside and outside.
Stayed 1 night in Aug 2023
Response from Ann on Sep 5, 2023
Dear Tracy, thank you for your feedback. We appreciate you sharing this additional information. We hope to see you again soon.

8/10 Good

Sabrina

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ann on Aug 28, 2023
Dear Sabrina, thank you for your feedback! We hope to see you again soon!

2/10 Terrible

Catherine

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t bother!
Terrible! Smelled like urine and everything was one thing after another. I didn’t want to sleep under the covers or take a shower. It was so awful.
Stayed 3 nights in Jul 2023
Response from Ann on Aug 4, 2023
Catherine, we are very sorry that you did not have a pleasant experience at our property. We have escalated this to address the cleanliness concerns. Thank you for your feedback.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Ann on Aug 4, 2023
Chad, thank you for your feedback! We very much appreciate the 5 out of 5!

6/10 Okay

marc

Disliked: Staff & service
Stayed 7 nights in Jun 2023
Response from Ann on Jul 6, 2023
Marc, Thank you for your feedback!

4/10 Poor

Kevin

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms and hallways smelled terrible! Someone drug trash through what I guess was the lobby then when I told the person there about it she said she was busy and will get it later!! It is amazing how this hotel has went down hill! I brought my girlfriend here to visit SC and this was her first impression of SC definitely not a good look!
Stayed 2 nights in May 2023
Response from oswain on Jun 1, 2023
Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Eric, Decatur

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from oswain on Jun 1, 2023
I received a copy of your review and wanted to take a moment to personally respond. I was disheartened to read the hotel did not meet your expectations. I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

6/10 Okay

Michael

Business traveler
Liked: Staff & service
N?A
Stayed 15 nights in Mar 2023
Response from oswain on Apr 26, 2023
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

4/10 Poor

Janise

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Disappointed
Floor was sticky. Shower head was not what is pictured on line. Toilet continued to run. Clock didn't work and no phone for wake up call. There was a $2.94 charge but they wouldn't take cash. Lights were set up where it was difficult to figure out. One switch had to be on for the other to work. Fan in the bathroom not a separate option from light an very loud. Check in took about 25 minutes. No one at the desk - called the number and that person had to call someone else. Then 2 people came and the one was around the wall trying to talk to me and couldn't hear her - never interacted other than talking around the wall. Remy was personable and was nice. No ice. No handtowel.
Stayed 2 nights in Apr 2023
Response from omarra on Apr 10, 2023
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described about cleanliness, broken items, check-in process and lighting in the room is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Roberto

Stayed 1 night in Mar 2023
Response from oswain on Apr 26, 2023
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

4/10 Poor

Sandra

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Room had roaches and when I told the front desk lady, she was on her phone and gave me another room. The room had one bed with just a plastic cover no blankets. The rude lady told me to go back to the room where the roaches were at. I decided to leave and they told me I would get a refund. I got a charge for $104 that I will not pay since I did not use the room. The hotel personel asked me to reach out to Hotels.com which are not helpful at all.
Stayed 1 night in Feb 2023
Response from Amirah on Feb 10, 2023
Thank you for informing us on this issue. I will be looking into it and trying to find a way to resolve. We appreciate you giving us a try and I hope that you will consider staying with us again.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was affordable and the location was convenient.
Stayed 7 nights in Jan 2023
Response from Amirah on Feb 10, 2023
Thank you for your great review of our hotel.

2/10 Terrible

Deborah

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting - Don't waste your money.
This was the most disgusting hotel I have ever stayed in.
Stayed 1 night in Nov 2022
Response from Amirah on Jan 3, 2023
I would like to apologize for your stay with us. Please know that we are working hard to improve.

4/10 Poor

Richard

Stayed 1 night in Nov 2022

4/10 Poor

Irina

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from amirah thomas on Sep 30, 2022
I would like to apologize for your stay with us

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in May 2022
Response from General Manager on Jul 3, 2022
Dear Guest, Thank you for your positive review

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service
Stayed 1 night in May 2022
Response from General Manager on Jul 3, 2022
Dear Guest, Thank you for your review. We are sorry to hear that your stay was less than satisfactory.

2/10 Terrible

robert m starnes

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
It had a full fridge and stove top.
Stayed 7 nights in Mar 2022

10/10 Excellent

Savanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean
Stayed 7 nights in Mar 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible hotel!!
Booked and paid for non-smoking room, even paid insurance to make sure I had a non-smoking room. When I arrived was told they had no rooms but a single smoking room. Room had no toilet paper, the cabinets in the kitchenette are peeling, burn marks on the wall above stove. No closet, no safe, the list good go on. Also blinds in room installed backwards so difficult to get them down and closed cause the pull strings are facing the window.
Stayed 1 night in Jan 2022

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 7 nights in Dec 2021

2/10 Terrible

Melissa

Stayed 1 night in Dec 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The staff was completely useless. While standing in a smoke group out front, the staff watched me and two other guests walk in and no one attended to us for a minimum of 10 minutes. The room looked and smelled awful. I asked to speak with a manager three times and was never put in touch with them. And when I went to check in at the allotted time of 3:00 p.m. I was told no rooms were ready and not to come back until after 4:00. I stayed one night of my seven nights stay and never went back. I asked for a refund several times in which they kept saying the manager would get back to me and no one ever did.
Stayed 9 nights in Dec 2021

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A total dump!
This place is a wreck. Dirty. Not worth it at any price.
Stayed 1 night in Oct 2021

6/10 Okay

Danette

Traveled with partner
Liked: Staff & service
The hallways smell like cigarette smoke and cleaning staff is at a minimal. We had some mold on the shower ceiling so checked out early.
Stayed 3 nights in Oct 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
Poor conditions and bad service.
I had a reservation for this hotel for three days. I requested handicap friendly room. I checked in and was told they didn't have any. I made do with what they had. Once I got to my room I discovered the toilet was leaking water on the floor. I reported the issue but it was never addressed. The whole hotel smelled of cigarette smoke even though it was posted no smoking, The door access to the hotel only worked half the time and I had to wait until someone would let me in to get to my room half the time. Customers had to wait sometimes over an hour for the staff to be at the desk to check in or out. After two days of this and a bad storm coming I decided to go home one day early and was told that since I prepaid there would be no refund for the day I did not use. I will never use this hotel again.
Stayed 3 nights in Aug 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Look I was woken up by a fire alarm on July fifth Early Early Morning it was a false alarm. We stood outside more than an hour. Once back in the hotel I could not go back to sleep. Next morning I complained to the staff and they just shrugged their shoulders and said it happens all the time. REALLY no compensation nothing for my stay not even a sorry you paid and couldn't get proper rest before driving three hours. Don't Stay Here Ever. I've been trying to reach a manager for three weeks about this incident and still haven't heard anything from the hotel.
Stayed 1 night in Jul 2021

6/10 Okay

Alex

Stayed 1 night in Jul 2021

4/10 Poor

John

Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Check your room before you sign anything. There are no refunds. The room smelled very bad. Front desk said it was due to people cooking food. The smell was of sweat and body odor. Def not food. I got the room for the shower due to my home being out of water. Shower didn’t drain. Waste of my time and money. I should have spent the extra 10 and went to the Quality inn half a block away near everything like food and shopping.
Stayed 1 night in Jun 2021