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Reviews of Hampton Inn Greenwood

2.5 out of 5
Hampton Inn Greenwood
1815 Highway 82 W, Greenwood, MS

Reviews

8.2

Very Good

Rating 10 - Excellent. 205 out of 424 reviews" "
Rating 8 - Good. 127 out of 424 reviews" "
Rating 6 - Okay. 39 out of 424 reviews" "
Rating 4 - Poor. 20 out of 424 reviews" "
Rating 2 - Terrible. 33 out of 424 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Mikia

Traveled with partner
Liked: Cleanliness
Overall good stay but there was no one at the desk when getting in and when she finally came , she attempted to charge full price for a room we’d already paid for. They need a bell or something near the desk if they’re short staffed so we aren’t just standing there waiting for service. The bathroom was not spotless which is what I expect from a hotel.
Stayed 1 night in Mar 2024

6/10 Okay

Mary

Traveled with partner
Liked: Staff & service
The entire staff was exceptional!
Stayed 3 nights in Feb 2024

10/10 Excellent

Donald J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Quinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Charles, Huntersville

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
When we walked into the lobby, there was no one at the front desk to greet us, and it said go to first door on the left. No one answered at the door was walking back to the front desk, and someone came out from the back asking if they could help us. When we booked the room There was nothing mentioned about the hotel being under renovation. But later we found out the prices were jacked up due to a Christmas parade being in town. I think we were overcharged due to renovations and inconvenience. Light switches in the room did not work. Had loose wires under the AC unit. Not sure if they were live or not. On the website it says they had a pool which they did but it was not to be used Due to renovations. The bathroom did not even have a toilet paper holder due to renovations, toilet paper was on the back of the toilet.

8/10 Good

Shalanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice workers
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Stayed 1 night in Nov 2023

8/10 Good

Henry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The incidental charge at front desk after checking in. No final changes if all checks out. Why not inform the customer while making the reservation.
Stayed 2 nights in Nov 2023

10/10 Excellent

Charles

Stayed 1 night in Nov 2023

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Stayed 2 nights in Oct 2023

2/10 Terrible

William

Stayed 2 nights in Oct 2023

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff. would stay there again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Nicholas, Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Jaleesa

Disliked: Cleanliness, staff & service, property conditions & facilities
Not the best experience
Stayed 2 nights in Sep 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean and comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

Zackery

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very courteous and nice and the swimming pool was working nice area staff was very helpful. Breakfast was an outstanding five star.
Stayed 4 nights in Sep 2023

8/10 Good

Helen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and cool
Stayed 1 night in Aug 2023

10/10 Excellent

Julius

Traveled with family
Liked: Amenities
Nothing more
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No room at check-in
We booked our room 3 months in advance for our stay in Greenwood.  When trying to check in we were unsuccessful due to a system error. The manager on shift Sheila McCool was not very empathetic. My bank showed the hotel amount was deducted but the hotel's system showed differently. Mind you they had a few other guest that had problems checking in due to a system error. Instead of ensuring that we had a room, Ms. McCool left her shift before the problem was resolved. We traveled over 275 miles and she was not concerned that her guest was standing in the lobby with NO room.  Since there was no longer a manager on site we were advised there was nothing they could do. After speaking with my bank and still standing in the lobby for almost an hour, miraculously the hotel staff saw where the room was paid. Turns out the hotel implemented a new system and it was slow with updating the information. The lack of empathy and poor customer service made our experience at this hotel very depressing and unsatisfactory.
Stayed 2 nights in Jul 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Dre

Traveled with family
I had very low water pressure and discoloration in my toilet bowl
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Charlie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We felt comfortable and safe.
Stayed 3 nights in Jul 2023

8/10 Good

Latrice

Traveled with family
The staff was very friendly, spoke and interacted with all the guests. They all had a great attitude
Stayed 3 nights in Jul 2023

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Jul 2023

10/10 Excellent

Latoya

Liked: Cleanliness, property conditions & facilities
It was nice and clean. Staff was informative and friendly
Stayed 2 nights in Jun 2023

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

DOUGLAS

I never got to stay at the hampton’s. I made reservations through Expedia. When I got to Hampton inn they told me they didn’t have any rooms. They said Expedia had been sending people to them even though they were full and told them so. Hampton inn said they would contact Expedia for me a refund , they never did, least I didn’t receive one. I have contacted Expedia several times and have had no response or received my refund, I will never use Expedia again, they are sorry. And I will never stay in a Hampton inn again, although it has always been my first choice. Never again
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
its ok
The website tells you the hotel is pet friendly. It DOES NOT mention you have to pay a $75.00 pet fee. There was what looked like pubic hairs on the shampoo bottle and in the shower. The drink machines stay sold out of most drinks and there is no change at the front desk for vending machines.
Stayed 1 night in Jun 2023

2/10 Terrible

Markesse

Disliked: Cleanliness, staff & service, property conditions & facilities
I was double charged, once from you guys and once from the hotel company itself for this stay.
Stayed 1 night in May 2023

10/10 Excellent

Van

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. The staff is very friendly.
Stayed 1 night in May 2023

10/10 Excellent

Kimberley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was very nice. Marcus at the front desk was extremely helpful, energetic and polite.
Stayed 1 night in May 2023

8/10 Good

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

2/10 Terrible

Kalvin

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I payed for my room threw Expedia, and got to the property and had to pay again in order to get the room i have may statements on my credit card to prove it i would like a fill refunf for my stay with interest because i know capital 1 will still charge the interest on both card Thank you in advance
Stayed 1 night in May 2023

6/10 Okay

Stefanie

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
First the reservations were canceled by the hotel! Because they tried to debit money from the card early even tho we were told we would not be charged to the day of our stay! Then we had to end up paying more than what we were told we would be charged for the room! The bathroom was dirty, the carpet was not clean chicken crumbs were everywhere! Even at check in they kelpt declining my card even after transferring the money to another card in front of them and they declined that one as well only to show later the card was charged. And only after using my HUSBAND DEBIT CARD!! THE HOT WATER WAS BARLEY LUKE WARM! THE AIR CONDITIONING SUCKED! FRONT DESK BKAMED THE WHOLE reservation drama on HOTELS.COM! Glad we were checking out early for a graduation!!
Stayed 1 night in May 2023

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was GREAT!!!
Stayed 2 nights in May 2023

2/10 Terrible

Linda

Stayed 1 night in May 2023

10/10 Excellent

Delita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
Upon arrival into the Hotel i was greeted by the friendly voice of CAM at the front desk. Check-in was quick and my husband and i were on our way to visit family. The cleaning staff was awesome along with the ladies in the food area. While eating breakfast on Saturday George and I were approached by the Manager Sheila who was a very cheerful and welcoming person. This was not our first stay at the Hampton Inn in Greenwood, MS so we knew what we were getting. My words to everyone I spoke with was "We'll be back" Last but not least, Marcus the young man on the evening shift is a all around gem! Kudos to the entire staff.
Stayed 4 nights in Apr 2023

8/10 Good

Salvatore

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dirty,, there was so much cigarette and weed smoking on my floor, I couldn’t sleep.. The sheets were filthy.. I couldn’t find front desk help..
Stayed 1 night in Apr 2023

10/10 Excellent

Elracio, Cincinnati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2023

10/10 Excellent

Trenny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One complaint I had was that I was not advised of the $40 incidental fee until I got there to check in. Thankfully, I had the $40 on my card. What if I didn’t have it??? The other complaint I have is there was some mold in the crevice of the bathroom tile, in the shower. Other than that, everything was nice, and the front desk clerks were too.
Stayed 1 night in Apr 2023

2/10 Terrible

JaMarkus

Business traveler, Traveled with family
Well when i came to my hotel The lady at the front dest said she gave my room away. I had a purchase a ONE bed room and it was three people in one bed! highly dissatisfied
Stayed 1 night in Apr 2023

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Lydia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay at the Hampton Inn.
I enjoyed my stay at the Hampton Inn in Greenwood, MS. The room was clean and comfortable. The hotel staff was professional and friendly. Checking in and checking out convenient and in a timely manner. The Continental breakfast was great.
Stayed 1 night in Mar 2023

6/10 Okay

Landon

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not as advertised.
Accommodations were not as advertised. The rooms were very worn, the shower head was duck taped in place and the mattress was uncomfortable.
Stayed 1 night in Mar 2023

10/10 Excellent

Ann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
I’ve stayed at the Hampton in Greenwood many times and I’ve never had a bad experience. Everyone is always friendly and kind. I always feel welcomed there. The front desk staff is the absolute best of any place I’ve ever stayed.
Stayed 1 night in Mar 2023