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Reviews of Best Western Plus Greenwood/Indy South Inn

2.5 out of 5
Best Western Plus Greenwood/Indy South Inn
1281 South Park Drive, Greenwood, IN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 158 out of 236 reviews" "
Rating 8 - Good. 51 out of 236 reviews" "
Rating 6 - Okay. 15 out of 236 reviews" "
Rating 4 - Poor. 6 out of 236 reviews" "
Rating 2 - Terrible. 6 out of 236 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jayden

Traveled with partner
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed pur stay while traveling
Stayed 1 night in Mar 2024
Response from General Manager on Apr 9, 2024
Thank you so much!

8/10 Good

Teresa

Great water pressure & comfortable beds. Good location. I wasn’t really fond of how early they start cleaning.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 24, 2024
Thank you! We're glad you enjoyed your stay!

6/10 Okay

Matt

Stayed 1 night in Mar 2024

6/10 Okay

Matt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great here except the free breakfast. If you need a place to stay in the area…. It’s one of the best, but in the morning I’d recommend heading out for breakfast.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 24, 2024
Thank you for the feedback!

10/10 Excellent

Larissa, Dexter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was much nicer than expected!!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 24, 2024
Great to hear! Hope to see you again!

2/10 Terrible

rick

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
we had to ask for door keys that worked three times,The sink in the room water would not drain and at 7:30 Saturday morning the complimentry breakfast was not out which the sign read 7:00
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
We're sorry you did not enjoy your stay! Thank you for the feedback!

6/10 Okay

Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an odor in the lobby and room.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 11, 2024
Thank you!

8/10 Good

LINDA

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 24, 2024
Thanks so much!

4/10 Poor

Ryan

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Our room and our friends room next to us was hot and the AC unit wouldn’t work. Sleepless night for all because it was so hot
Stayed 1 night in Feb 2024
Response from General Manager on Feb 18, 2024
Thank you for the feedback!

6/10 Okay

Jasey

Liked: Staff & service
Staff was friendly and welcoming. The bed was comfortable and linens were clean. Nearby restaurants and groceries are convenient. Hotel could use some updating - hvac unit was incredibly loud, small runs in carpet throughout hotel, sound from outside the room was loud (stairwell door opening and closing, people in hall, people in other rooms), and the elevator could definitely be upgraded. It wasn't horrible, but for the price, there are better options downtown and nearby.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 18, 2024
Thanks so much for the feedback!

10/10 Excellent

Becky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay right off the highway. Clean quiet rooms. Very comfortable.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 18, 2024
Thank you so much!

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Had a pool, though we did not use it. It looked well kept as well. Would be good for fun with kiddos.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 18, 2024
Thank you! We're glad you enjoyed your stay!

6/10 Okay

Judith

Traveled with partner, Traveled with pets
Liked: Cleanliness
Disliked: Amenities
A depressingly but not unexpectedly shabby motel plunked down in a dreary parking lot full of semis right off the highway. Rooms are clean and quiet, so there's that. But so expensive for what you get: run down room, cheap lobby furnishings, inedible breakfast, and in our case, a broken elevator. Essentially a motel for truckers and others who just want to sleep and get going, but again, much too expensive...and honestly, the $2.00 resort (!) fee for the in-room safe is the the cherrry on the sundae of the chain's disdain for its customers.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 2, 2024
Thanks for the feedback! Safe travels!

8/10 Good

Constance M

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the medical clinic. Not many dining options Breakfast was not as good as others including breakfast
Stayed 1 night in Jan 2024
Response from General Manager on Feb 2, 2024
Thank you for the feedback!

8/10 Good

Shauna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator broke while I was there. Other than that it was a good stay.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 2, 2024
Thank you so much, and apologies about the elevator!!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Everything was wonderful. The only thing we weren’t pleased about was their Pet Fee of $25 per pet, per night. Hotels.com says pets stay for free for this hotel.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 2, 2024
Thank you! We're glad you enjoyed your stay with us!

4/10 Poor

Dorene Betsy

Disliked: Cleanliness, property conditions & facilities
When the property was first renovated, this was a great place to stay. The upkeep and cleanliness has really plummeted. I’ve stayed here multiple times over the past several years due to the location being near family. Not sure I’ll stay here again.
Stayed 4 nights in Jan 2024
Response from General Manager on Feb 2, 2024
We're sorry you didn't enjoy your stay with us! We hope to see you again!

8/10 Good

Nakoya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
My stay was for 3 days and it was great. No complaints with the room at all. Everything was clean! The only thing that would need to be adjusted is the breakfast. It was good for what they provided but could have some flavor for sure.
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 2, 2024
Thank you so much for the feedback! We're glad you enjoyed your stay!

8/10 Good

Thomas, Merrimack

Stayed 1 night in Jan 2024
Response from General Manager on Jan 14, 2024
Thank you!

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Good Hotel
Nice hotel. Good breakfast. Nice rooms. Convenient laundry. Good location. We stayed at this hotel in November and got this trip in January because it was really good.
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 14, 2024
Thank you so much! We're glad you enjoy staying with us!

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff , clean rooms
Stayed 1 night in Jan 2024
Response from General Manager on Jan 14, 2024
Thank you!!

10/10 Excellent

Jonna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 14, 2024
Thank you so much!

8/10 Good

Taylor

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed, clean facility, good hot breakfast no issues.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 14, 2024
We're glad to hear you enjoyed your stay!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, room comfort
Dog tore up bathroom door. Called as soon as noticed. “Yes that’s on our list”
Stayed 1 night in Dec 2023
Response from General Manager on Jan 14, 2024
Thank you!

2/10 Terrible

Kevin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 14, 2024
Thank you!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 14, 2024
Thank you so much!

10/10 Excellent

Michelle, Philadelphia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 14, 2024
Thank you so much!

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold around the top perimeter of shower.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 14, 2024
Thank you so much for the feedback!

8/10 Good

Kong, Eau Claire

Stayed 1 night in Dec 2023
Response from General Manager on Feb 2, 2024
Thank you!

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 14, 2024
Thanks so much! We're glad you enjoyed your stay with us!

8/10 Good

Robin

Liked: Cleanliness, staff & service
Disliked: Room comfort
Pillow
Pillows were not the best in fact stiff neck is what i woke to. Smallest bed pillow ever too!
Stayed 1 night in Dec 2023
Response from General Manager on Jan 14, 2024
Thank you for the feedback!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 14, 2024
Thank you so much!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 2, 2024
Thank you so much!

10/10 Excellent

mariella

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OMG, the most comfortable bed and pillows ever! The staff and owner are so nice, the place is very clean. Very safe, I will definitely stay here again!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 17, 2023
Thank you! We're glad you enjoyed your stay with us!

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 17, 2023
Thank you!

10/10 Excellent

Verified traveler

Clean and quiet
Stayed 1 night in Dec 2023
Response from General Manager on Dec 17, 2023
Thank you so much!

8/10 Good

Gloria

Response from General Manager on Feb 18, 2024
Thank you!

2/10 Terrible

James

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from General Manager on Dec 17, 2023
Thank you!

8/10 Good

Denise

Liked: Cleanliness, staff & service
I wouldn't stay here again
We found the beds to be uncomfortable. The tub/shower was outdated- but the vanity/sink had been upgraded- strange. The breakfast was a buffet- the best items I had was an English muffin and a yogurt. The sausage was swimming in Grease and water in a crockpot- the scrambled eggs were cold and the biscuits were rock hard.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 17, 2023
Thank you for the feedback!

10/10 Excellent

Amara

Stayed 2 nights in Nov 2023
Response from General Manager on Jan 14, 2024
Thank you!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, bed was very comfortable, it was quiet parking was no issue many restaurants close . Hotel was clean and breakfast was good
Stayed 6 nights in Nov 2023
Response from General Manager on Nov 30, 2023
Thank you! We are pleased you enjoyed your stay with us!

8/10 Good

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was nice the area was great breakfast was good the only problem was the bed was too high I am 5\10 I had a tough time getting in the bed
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 17, 2023
Thank you! We're glad you enjoyed your stay!

8/10 Good

Dorene Betsy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated property and well maintained. Beds and pillows are comfy. The rooms are not sound proof so you can hear most hallway noise. Other than that, it’s a great place to stay.
Stayed 5 nights in Nov 2023
Response from General Manager on Nov 30, 2023
Thank you for your review!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 30, 2023
Great! Thank you!

8/10 Good

Sally

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was lovely and CLEAN.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 30, 2023
Thank you! Hope to see you again!

6/10 Okay

AMY

Traveled with family
Disliked: Staff & service, property conditions & facilities
Pictures deceive
The pictures are deceptive. It’s older and attempts to look redone. Pool was decent but no showers or restrooms in there. The bathroom had mold and the vinyl floors were peeling up. Breakfast was decent as well. Elevator broke with people on it! Overall uncomfortable and unfortunate.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 30, 2023
This hotel had a complete renovation that was completed in January of this year 2023.

10/10 Excellent

Darcy

Stayed 1 night in Nov 2023
Response from General Manager on Dec 17, 2023
Thank you!

10/10 Excellent

David

Stayed 3 nights in Nov 2023
Response from General Manager on Dec 17, 2023
Thank you!

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 30, 2023
Thank you!