Posted Jun 10, 2016
This motel is nothing like it was a year ago when we stayed. The lady at the front desk was useless and rude. The rooms were filthy. The bath tub was full of dirt with a nasty ring around it and there was a dirty rag left on the shower curtain from the previous guest. The sink had not been wiped down and the floors was not vacuumed. The lady at the front desk told me to go find the manager myself and when he drove away, she said "sorry, there is nothing I can do". The breakfast was a joke, compared to the previous year. The only positive experience was Ken at the front desk on the second day of my stay. Ken was very helpful and kind. He was working the front desk and breakfast area all by himself.
Comment from Hotel Management
Jun 14, 2016 by Mike, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.