Reception

Reviews of Americas Best Value Inn Grenada

2 out of 5
Americas Best Value Inn Grenada
1750 Sunset Dr, Grenada, MS

Reviews

4.8
Rating 10 - Excellent. 14 out of 163 reviews" "
Rating 8 - Good. 20 out of 163 reviews" "
Rating 6 - Okay. 36 out of 163 reviews" "
Rating 4 - Poor. 30 out of 163 reviews" "
Rating 2 - Terrible. 63 out of 163 reviews" "

4.8/10

Cleanliness

6.2/10

Staff & service

4.6/10

Amenities

4.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Timothy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The paint in the bathroom ceiling was coming of the tub was dirty. i went to nother hotel. The inn needs a lot of work its very unhealth to stay there
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 30, 2023
Dear Timothy,Thank you for your review. We are disappointed that our accommodations were not what you expected. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. If there is any chance to welcome you back in the future and change your perceptions, we'd be grateful for it.

2/10 Terrible

Wendie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty ghetto
Appearance was decrepit; people hanging outside their rooms like a ghetto. Room key was wrong number at back of the premises causing a second trip to the office. Third trip was not good as the key didn’t work. My daughters were becoming very upset as we drove around the building to locate the room. I returned then key and requested a refund. We found a safer place to stay at OYO down the road
Stayed 1 night in Apr 2021
Response from Guest Relations on Apr 23, 2021
Dear Wendie, We're sorry to hear you decided not to stay with us. Rest assured, our team is looking into the maintenance issue you encountered so we can ensure this does not happen again. We hope that the next time you're in town, you'll give us another chance to impress you.

2/10 Terrible

Haley

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever!
Worst experience at a hotel ever. The front desk clerk was extremely rude. I got greeted with a “what do you want?” Then door slammed open and shut when going to do my check in on the computer. My room didn’t have a single towel in it. The comforter has burn holes all in it. Bathroom counter had screws sticking out of it. The day we were leaving the room with my niece and TWO YEAR OLD daughter, right outside of our door, the housekeeper and friend was standing there smoking weed. I will never stay here again and wouldn’t even spend a dollar there.
Stayed 1 night in Jan 2021
Response from Guest Relations on Jan 9, 2021
Dear Haley, We are sorry about your visit, and we apologize for any negative perceptions about our service and accommodations. Rest assured, your comments will be addressed. We hope to have another chance to impress you, and we wish you the best along your way.

6/10 Okay

Mike

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dingy
All I can say is you get what you pay for! If you need a cheap place to stay then this is your place.
Stayed 2 nights in Nov 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 6 nights in Sep 2020

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/10 Poor

Robyn

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Unhappy
I was very disappointed in the condition of the room. Ceiling pieces falling, cracks in ceiling, tub would not stop running, latch on door broken; sheets very dingy. but for $50 it was ok I guess
Stayed 1 night in Jul 2020
Response from Guest Relations on Jul 28, 2020
Dear Robyn, Property maintenance is imperative to our team, so it is regrettable that you didn’t receive accommodations reflective of our high standards. Rest assured, we are looking into the matter so we can ensure we are providing our best experience for all of our future guests. Next time you visit, please let us know of any issues right away so we can properly accommodate you. We look forward to providing the comfortable experience you expect.

2/10 Terrible

terence

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude service
Stayed 1 night in Jun 2020
Response from Guest Relations on Jul 2, 2020
Dear Terence, Our team is generally commended for their top-notch service, so we're disappointed to hear that this was not your experience. Please accept our apologies for any perceived rudeness from our team. Your remarks will be discussed with the staff to ensure our high standards in hospitality are being met at all times. As your journey continues, we wish you all the best.

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
I was charged double for my room. The gentlemen at the desk did not what he was doing. Management very unproffesional.
Stayed 1 night in May 2020
Response from Guest Relations on Jun 9, 2020
We appreciate your feedback. Our team always strives to maintain fantastic service for our guests, and the fact that we were unable to provide you with the superior hospitality we aim for is disheartening. Please know that when booking through a third-party site, reservations do not always sync correctly with our systems, which may have caused the extra charge. Although we are limited in our ability to deal with third-party booking agents, we will certainly be speaking with our team to ensure that we handle all situations in the most professional manner possible. We hope to improve your perceptions on the road ahead.

10/10 Excellent

Ruth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

courtney

Liked: Room comfort
Disliked: Cleanliness
Could use much attention
Upon arrival, the building appearance isn't the greatest, but looks don't always mean a bad thing. First off the front desk clerk was loud and unprofessional, however, she was nice and very knowledgeable. Secondly, there were no light bulbs in all but 1 of my lamps, and there was no toilet paper. Front desk informed me I'd have to wait for maintenance to come into work the next morning before anything could be done. This was unacceptable, and therefore I had go out into town to purchase my own. Otherwise, my stay was manageable.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
Needs attention Paint. Door latch TP roller missing.
Stayed 1 night in Feb 2020

6/10 Okay

Dennis

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2020

4/10 Poor

Aaron

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019

2/10 Terrible

Victoria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Stayed 6 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The owner of the property need to invest in getting the property in good condition. The condition of this property is terrible. The housekeeper was nice and responsive.
Stayed 5 nights in Aug 2019

2/10 Terrible

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room had mold all over, the floor was wed; & literally human fecus on the wall. The place is a pigstie, we refused to stay there. They would not give us another room
Stayed 2 nights in Jul 2019
Response from Guest Relations on Jul 25, 2019
Dear Larry, Property cleanliness is vital to our team, so it is regrettable that you didn’t receive accommodations reflective of our high standards. While you brought your concerns to us, it is unfortunate that we were unable to accommodate you with a new room. We apologize for any inconvenience in this regard and will be notifying our team so that we can ensure this oversight in housekeeping diligence is rectified. Next time you're in Grenada, we hope to change your perceptions.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
I was woke up by being bitten by bed bugs. They were everywhere. I even videotaped one on the mattress as well as took pictures.
Stayed 1 night in Jul 2019
Response from Guest Relations on Jul 22, 2019
Your concerns are very alarming as we take matters like this very seriously. Please reach out to us to discuss your experience and we apologize for the incident. Our facilities undergo routine maintenance so your situation is not typical and we hope that you will give us another chance in the future to change your perceptions. All the best and we look forward to hearing from you!

8/10 Good

patty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

2/10 Terrible

Demetria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The room like smoke even though it was a nonsmoking room. Sheets were filthy. The bedspread had a large hole.
Stayed 2 nights in Jun 2019
Response from Guest Relations on Jun 29, 2019
Dear Demetria, Falling short in cleanliness and comfort is not like us. Please, accept our apology for the unpleasant odor you experienced as well as for the state of your bedding. We will make sure that housekeeping is informed of your thoughts. We would love nothing more than to host you again and deliver you the fresh and cozy accommodations you deserve. Consider us again.

2/10 Terrible

Verified traveler

Stayed 3 nights in Jun 2019

4/10 Poor

Domonique

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible smell
Room had a horrible smell and tv kept going in and out.
Stayed 1 night in Jun 2019
Response from Guest Relations on Jun 21, 2019
Dear Domonique, Please accept our sincerest apologies for the concerns you've shared regarding your recent visit. This isn't typical of the high standards we uphold, and we'll have our team investigate your comments regarding an unwanted odor right away. We'll also have our maintenance team look into the issue you experience with the TV during your visit, and we apologize for any inconvenience. Should you find yourself back in the area, we would like to provide you with the relaxing experience we're known to deliver, and we wish you all the best along your way.

6/10 Okay

Verified traveler

Stayed 3 nights in May 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2019

2/10 Terrible

Patricia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Right off highway and close to fast foods. On top of a hill with a view.
Stayed 1 night in Apr 2019
Response from General Manager on May 9, 2019
We appreciate you reaching out to share your experience. It sounds like our location and views were a hit! However, based on your rating, it seems like we could have done better. If this is so, please let us know how! Our goal is to exceed all of our guests' expectations. Hopefully, you'll enjoy your next stay even more!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didnt like how breakfast was ranned but i loved tha staff
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service
Sealing fallen in, paint peeling, rug dirty, bathroom not clean, toilet running all night
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

Gary

Disliked: Cleanliness, property conditions & facilities
Needed a place after 11 hours of driving.
Had a dripping bathtub faucet the whole time and no plug for a bathtub
Stayed 1 night in Mar 2019

4/10 Poor

Theresa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My heat in the room wasn't working and the door lo
Stayed 1 night in Mar 2019

8/10 Good

Theresa

Liked: Cleanliness, staff & service, room comfort
It was ok they didn't have a telephone in the room
Stayed 1 night in Mar 2019

10/10 Excellent

crystal

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness
I made reservations for my stay I didn't get room that I've wanted they gave me another room but when you make reservations they supposed to be there, I wasn't late for checking in. The refrigerator wasn't clean the wall was filled with dirty people spit and the mattress was very uncomfortable the pillow were flat and the room was very uncomfortable for me and my guest. I travel from out of town and will never be able to stay again
Stayed 3 nights in Nov 2018

4/10 Poor

Verified traveler

If you are just looking for a place to crash then this place is fine. Anything more than that, the place is a total dump. On the plus side, the staff was nice and breakfast was better than most places complimentary breakfasts.
Stayed 1 night in Nov 2018

2/10 Terrible

Jacqueline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
First room smells like smoke, second room heat wasn’t working, third room had heat, but was very dirty.
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
It will do kinda
Area was nice the place itself was ughhhhhh......... outdated and very bad. Bed needed to be thrown away I mean the springs were showing.
Stayed 2 nights in Nov 2018

2/10 Terrible

vince, chicago

Disliked: Cleanliness, property conditions & facilities, room comfort
I have been travelling for a good 20 years this is by far the worst hotel I have ever stayed in the inside door locks were broken carpet stained and smelly refrigerator was totally disgusting bed was smelly and stained had to sleep fully clothed on top of blanket with shoes on slept for 5 hours and left expedia has to check these hotels considering not using expedia any more
Stayed 1 night in Oct 2018

2/10 Terrible

Don't, Monroe

Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT stay here! The rooms are terrible, there was a hole in the bathtub with too much rust around it. Cigarette burns on the tub, carpet smelled like urine, stains on the sheets and pillowcases. Only stayed bc hubby was tired of driving.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We couldn't even stay in this nasty hotel. Overwhelming stench from obvious cigarette smoke, door wouldn't lock from the inside because it was as if someone had tried to bust the door in previously, carpet was duct taped in some parts, holes in the bed sheets with NO mattress protector/barrier, blood stain on the pillow ...... need i go on? Needless to say, we left almost as soon as we had arrived.
Stayed 1 night in Sep 2018

6/10 Okay

roberta

vacation trip
it was us just passing though
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Liked: Staff & service
A bed if you're tired. Humble staff. Home cooked breakfast.
Stayed 1 night in Sep 2018

10/10 Excellent

Charles k

Ill be back
This place is recommended!!
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
If I could add pics, I would. I took plenty. It was disgusting. There were cigarette ashes in the floor, it was a nonsmoking room. It looked like the maids just swept everything into a corner and left it. The toilet was gross, one box spring was falling a part, one outlet was a fore hazard. It was horrible.
Stayed 1 night in Aug 2018

6/10 Okay

Sandra

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2018