Ratings based on 166 Verified Reviews

4.2 out of 5
78% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good stay

Posted Jun 9, 2018
Very good stay. I would stay here again when in town. Hotel staff was friendly and the suite was roomy..
Comment from Hotel Management
Jun 11, 2018 by Front Desk, Hotel Management
Thank you so much for taking the time to review your experience with the Comfort Inn & Suites-Grenada; we greatly appreciate your feedback. We are so pleased to read that you enjoyed your stay with us and we very much hope to see you again for a visit soon!
4 out of 5
by A verified traveler from Missouri

Posted May 29, 2018
It was fine, no problem
Comment from Hotel Management
Jun 7, 2018 by Nikki, Hotel Management
Thank you so much for taking the time to review your experience with the Comfort Inn & Suites-Grenada; we greatly appreciate your feedback. We are so pleased to read that you enjoyed your stay with us and we very much hope to see you again for a visit soon!
2 out of 5
by A verified traveler from Kansas

Posted May 27, 2018
Not worth the money. Pay a few more dollars and stay at a nicer hotel. No attention to detail; lots of things broken or run down. There were footprints on the bathroom floor, a hole in the wall behind the curtain, internet was down. Some of the staff were great, others did not seem to appreciate their jobs. I've stayed at countless hotels and this place ranks at the bottom of the list.
Comment from Hotel Management
Jun 7, 2018 by Nikki, Hotel Management
Thank you for taking the time to review your stay with us and we apologize for the condition of your room not being up to par. Please know that we will share this among our team and address this to ensure it was an isolated issue that is corrected moving forward. We certainly appreciate having you stay with us and do hope to have you back as our guest on another visit to the area.
4 out of 5
by A verified traveler

Posted May 20, 2018
Nice room and comfy. They were remodeling the dinning area so the breakfast was pretty small to none.
Comment from Hotel Management
May 23, 2018 by Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 10, 2018
5 out of 5
Recommended
for Everyone
by A verified traveler from memphis area

Posted May 10, 2018
convenient-nice staff. rooms and public area were clean and employees were friendly.
Comment from Hotel Management
May 16, 2018 by Front Desk, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
5 out of 5
by A verified traveler from Missouri

Posted May 6, 2018
Very comfortable and dog friendly
Comment from Hotel Management
May 7, 2018 by Nikki, Hotel Management
Thank you for your review. We are very happy we were able to accomodate your needs for having your pet with you. Hope to see you in the future.
2 out of 5
by A verified traveler

This Place Needs Some Attention To Details

Posted Mar 17, 2018 on Hotels
The first room assigned was dirty - sticky floors and bedding with hairs all over them. The second room assigned on first floor had a window that would not close and secure. The third room was OK, but the bathroom faucet leaked water all over the countertop all the time. The WiFi was terrible, cutting in and out making it impossible to use. The free breakfast was just OK - not good or bad, just available. There was no flooring in the lobby or breakfast room, and it looked like there was some plaster work going on with some of the walls, but we never saw any construction workers in the four days that we were there. We have stayed at this location several times, but unlikely to do so in the future.
Comment from Hotel Management
Apr 11, 2018 by Desk Clerk, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding renovations on your recent visit. I have shared your feedback with Management Dept. to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Grenada.
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Mar 16, 2018 on Hotels
Comment from Hotel Management
Apr 11, 2018 by Front Desk, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
1 out of 5
by A verified traveler

Uncomfort inn

Posted Mar 15, 2018
Uncomfort Inn is what our kids have referred to the hotel as, since we left. We got there around 9pm and the kids tried to swim, but the heated indoor pool was ice cold! Then when in bed, there were kids running up and down halls making noise our kids couldn’t sleep. Meanwhile, our beds were so uncomfortable, we got up at 3am and got back on the road. So we won’t stay again, as this was already giving them a 2nd chance,
Comment from Hotel Management
Mar 19, 2018 by Front Desk, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.