Ratings based on 797 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from los ángeles area

5 minutes to downtown

Posted Jan 20, 2018
Pros: Outdoor pool for warm weather. simple snacks for purchase in they're "market store". Free parking, Only 5-10 minutes across bridge to downtown.
Cons: Provide more breakfast options; oatmeal, and omelets everyday
Location: West Bank of the Mississippi River only 5-10 minutes to downtown and tour bus pickup. Not too many tourist options close to hotel though
nice hotel with 1 restaurant. Free simple buffet breakfast included (Sunday morning did have a cook making omelets which was a nice option included in buffet). Free Outdoor parking; but did overfill on Saturday night.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near everything

Posted Jan 19, 2018
It is a clean and quiet hotel. Staff was friendly. I would go back
Comment from Hotel Management
Jan 19, 2018 by - Best Wishes, Brian Stokes, General Manager, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn NEW ORLEANS WEST BANK TOWER. We are so pleased that you enjoyed your stay. Thank you for mentioning our cleanliness and friendly staff, our people make all the difference. Please do come back soon. Best Wishes, Brian Stokes General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from jennings, la

Nice hotel westbank

Posted Jan 6, 2018
We just stayed a few hours, but the staff was extremely nice. Hotel has a restaurant and bar, fitness center, and is easily accessed.
Comment from Hotel Management
Jan 8, 2018 by - Best Wishes, Brian Stokes, General Manager, Hotel Management
Hi Cherie, Thank you for taking the time to tell us about your experience at Holiday Inn NEW ORLEANS WEST BANK TOWER. We are so pleased that you enjoyed your stay. Thank you for mentioning our Round House Bar & Grill, fitness center and most importantly our extremely friendly staff. Our people make all the difference, thanks for noticing! Please do come back soon. Best Wishes, Brian Stokes General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2018
Disappointed that we put out room service menu for breakfast twice and never got breakfast because they never took it off the door.
Comment from Hotel Management
Jan 6, 2018 by - Best Wishes, Brian Stokes, General Manager, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn NEW ORLEANS WEST BANK TOWER. I would like to start by apologizing to you for not meeting your expectations. I'd love to discuss this more with you offline. If you'd be so kind to reach out to me via phone or email, I'd love to learn more. We take feedback very seriously and we will most definitely take action on the item you addressed. Best Wishes, Brian Stokes General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Perfect for a NOLA city break!

Posted Jan 2, 2018
Pros: The size of the room, the cleanliness, the free parking.
Cons: More than one member of staff at the reception desk would be ideal.
Location: Just a short uber ride over the Mississippi river takes you to the central business district/french quarter.
We saved so much money by staying here and it was perfect. We just took an uber into the French quarter every morning and it never cost more than $7 (valet parking for a hotel in the French Quarter is $40 a night). The staff were super friendly, the room was huge, comfy and clean and it was a smooth sailing stay overall! Would definitely recommend.
Comment from Hotel Management
Jan 4, 2018 by - Best Wishes, Brian Stokes, General Manager, Hotel Management
Hi Courtney, Thank you for taking the time to tell us about your experience at Holiday Inn NEW ORLEANS WEST BANK TOWER. Thanks for mentioning our large rooms, cleanliness, and FREE parking. We are so pleased that you enjoyed your stay. Please do come back soon. Best Wishes, Brian Stokes General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Tuscaloosa, AL

Just over the river.

Posted Jan 2, 2018
Older hotel but room is recently renovated. Room was clean, comfortable, and quiet. Just a few minutes to downtown and a lot easier on the budget. Better than I expected it would be when I booked it.
Comment from Hotel Management
Jan 4, 2018 by - Best Wishes, Brian Stokes, General Manager, Hotel Management
Hi Michael, Thank you for taking the time to tell us about your experience at Holiday Inn NEW ORLEANS WEST BANK TOWER. Thanks for mentioning our clean rooms, value, and convenient location. We are so pleased that you enjoyed your stay. Please do come back soon. Best Wishes, Brian Stokes General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2017
Overall good. Room is clean and it is easy to drive to downtown.
Comment from Hotel Management
Jan 4, 2018 by - Best Wishes, Brian Stokes, General Manager, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn NEW ORLEANS WEST BANK TOWER. Thanks for mentioning our clean rooms and convenient location. We are so pleased that you enjoyed your stay. Please do come back soon. Best Wishes, Brian Stokes General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Great hotel 10 min away from downtown

Posted Dec 19, 2017
Pros: The staff was the best! The gave us suggestions on where to go. The restaurant staff was amazing and kind.
Cons: Vending machines but they have a little store in the lobby. However, you don't want to go all the way down there at night.
Location: 10 min lyft ride from downtown. Cost about $10. From the airport its a little further about $30 lyft ride.
Great Staff!!! If you cant afford a hotel downtown or near french quarters this is a great 10 min away hotel. Uber/Lyft rides are about $10.
Comment from Hotel Management
Dec 19, 2017 by - Best Wishes, Brian Stokes, General Manager, Hotel Management
Hi NAhendra, Thank you for taking the time to tell us about your experience at Holiday Inn NEW ORLEANS WEST BANK TOWER. We truly appreciate it. Thanks for mentioning our great staff. Our people truly make the difference, thanks for noticing! We are so pleased that you enjoyed your stay. Please do come back soon. Best Wishes, Brian Stokes General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from palo alto, CA

Nice hotel

Posted Dec 19, 2017
Hotel is not in the busy area. There's planty of parking and it is very close to the French Quarter. The room was very nice and big. We love this place.
Comment from Hotel Management
Dec 19, 2017 by - Best Wishes, Brian Stokes, General Manager, Hotel Management
Hi Gina, Thank you for taking the time to tell us about your experience at Holiday Inn NEW ORLEANS WEST BANK TOWER. We truly appreciate it. Thank you for mentioning spacious rooms and convenient location. We are so pleased that you enjoyed your stay. Please do come back soon. Best Wishes, Brian Stokes General Manager
2 out of 5
by A verified traveler from Dallas

Ripped headboard, squeaky bed and not clean.

Posted Dec 16, 2017
The title says it all. Ripped headboard, squeaky bed and not clean. I usually stay at Holiday Inn when I travel, but my opinion has definitely changed.
Comment from Hotel Management
Dec 18, 2017 by - Best Wishes, Brian Stokes, General Manager, Hotel Management
Hi Darrell, Thank you for taking the time to tell us about your experience at Holiday Inn NEW ORLEANS WEST BANK TOWER. Sorry about the issues you experienced during your visit. I'd love to discuss this more with you offline. If you'd be so kind to reach out to me via phone or email I'd love to learn more. We take feedback very seriously and we will most definitely take action on the items you addressed. Best Wishes, Brian Stokes General Manager