Ratings based on 856 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted May 10, 2018
good place with great view, free parking and breakfast is great
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 9, 2018
3 out of 5
Recommended
for Everyone
by A verified traveler from new orleans

Middle of the road

Posted May 2, 2018
Small rooms and in need of update but it served its purpose. Heard neighbors arguing like they were in the same room. Nothing special but reasonably priced for what you got
Comment from Hotel Management
May 6, 2018 by - Best Wishes, Brian Stokes, General Manager, Hotel Management
Hi Katie, Thank you for taking the time to tell us about your experience. I would like to start by apologizing to you for not meeting your expectations. I'd love to discuss this more with you offline. If you'd be so kind to reach out to me via phone or email. I'd love to learn more. We take feedback very seriously and we will most definitely take action on the item you addressed. Best Wishes, Brian Stokes General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Two great nights

Posted Apr 12, 2018
Came to New Orleans on business. Great location made work in Algiers very convenient and also extremely easy to get to the East Bank. The room was nicely appointed and the cookies were great!
Comment from Hotel Management
Apr 15, 2018 by - Best Wishes, Brian Stokes, General Manager, Hotel Management
Hello, We are so pleased that you enjoyed your stay. Thank you for mentioning our convenient location, rooms, and our delicious fresh baked cookies, they're always a hit! We truly appreciate it! Thank you for taking the time to tell us about your experience at Holiday Inn NEW ORLEANS WEST BANK TOWER. Please do come back soon. Best Wishes, Brian Stokes General Manager
2 out of 5
by A verified traveler

Posted Apr 10, 2018
Paid outrageous prices called to confirm two beds the night before getting there got there they only had a room with one bed no indoor pool like the person on the phone told me
Comment from Hotel Management
Apr 14, 2018 by - Best Wishes, Brian Stokes, General Manager, Hotel Management
Hello, Thank you for taking the time to tell us about your experience. I would like to start by apologizing to you for not meeting your expectations. I'd love to discuss this more with you offline. If you'd be so kind to reach out to me via phone or email, I'd love to learn more. We take feedback very seriously and we will most definitely take action on the items you addressed. Best Wishes, Brian Stokes General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from WNY

Trip to New Orleans

Posted Apr 5, 2018
The hotel was in a perfect spot right over the bridge from New Orleans. Easy to get to! Our room was serviced each day which made for a comfortable stay. This can sometimes be a lost art these days. Hotels do not want clean the rooms each day. Only issue I think should be mentioned is that the bathrooms need to be bigger, so small! There was no room, needs an update there.
Comment from Hotel Management
Apr 5, 2018 by - Best Wishes, Brian Stokes, General Manager, Hotel Management
Hi L, Thank you for taking the time to tell us about your experience at Holiday Inn NEW ORLEANS WEST BANK TOWER. We are so pleased that you enjoyed your stay. Thank you for convenient location and cleanliness. We truly appreciate it! Please do come back soon. Best Wishes, Brian Stokes General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lincoln, AL

Nice hotel close to New Orleans

Posted Apr 4, 2018
Our experience was mellow from beginning to end. Check in was a breeze. Room was comfy, staff was #1. Two adults and children all agreed on this hotel. We enjoyed the adjoining restuarant , too...
Comment from Hotel Management
Apr 9, 2018 by - Best Wishes, Brian Stokes, General Manager, Hotel Management
Hi Rita, What a lovely family, thanks for sharing the picture. We are so pleased that you enjoyed your stay. Thanks for mentioning our Round House Bar & Grill, comfy rooms, and most importantly our team members, we agree they're #1. Our people make all the difference, thanks for noticing! It means so much to us that you took the time to tell us about your experience at Holiday Inn NEW ORLEANS WEST BANK TOWER. Please do come back soon. Best Wishes, Brian Stokes General Manager
3 out of 5
by A verified traveler from Brooklyn

Posted Apr 4, 2018
The A/C unit was not working properly; the shower fixture worked poorly; the bathroom is simply too small - you can barely fit in there when using a toilet (and i am a slim person). Otherwise, OK.
Comment from Hotel Management
Apr 7, 2018 by - Best Wishes, Brian Stokes, General Manager, Hotel Management
Hi Jack, Thank you for taking the time to tell us about your experience at Holiday Inn NEW ORLEANS WEST BANK TOWER. I would like to start by apologizing to you for not meeting your expectations. I'd love to discuss this more with you offline. If you'd be so kind to reach out to me via phone or email at bstokes at hiwestbank dot com. I'd love to learn more. We take feedback very seriously and we will most definitely take action on the items you addressed. Best Wishes, Brian Stokes General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

City view

Posted Apr 4, 2018
The view of the city from the room was beautiful...room was spacious...and it was affordable!
Comment from Hotel Management
Apr 5, 2018 by - Best Wishes, Brian Stokes, General Manager, Hotel Management
Hello, Thank you for taking the time to tell us about your experience at Holiday Inn NEW ORLEANS WEST BANK TOWER. We are so pleased that you enjoyed your stay. Thank you for mentioning our beautiful views, spacious rooms, and value. We truly appreciate it! Please do come back soon. Best Wishes, Brian Stokes General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Forest City, NC

Great location

Posted Apr 3, 2018
Friendly staff, great location just minutes outside of New Orleans. Room rates very good during the holiday.
Comment from Hotel Management
Apr 3, 2018 by - Best Wishes, Brian Stokes, General Manager, Hotel Management
Hi Rodney, Thank you for taking the time to tell us about your experience at Holiday Inn NEW ORLEANS WEST BANK TOWER. We are so pleased that you enjoyed your stay. Thank you for mentioning our great location, value, and most importantly our friendly team members. Our people make all the difference, thanks for noticing! Please do come back soon. Best Wishes, Brian Stokes General Manager