3 night stay
Posted Aug 21, 2016
After my 2nd night stay, no one came to clean my room. I left early that morning to give the staff space and time to clean and when I arrived back at 2 pm, my room was in the same condition that I left it; towels were on the floor, trash not taken out, bed not made. Disappointing.
Comment from Hotel Management
Aug 23, 2016 by Dustin Floyd, GM, Hotel Management
So sorry you experienced an issue with service to you room during your recent stay. This is totally not the norm for our property and I'm very sorry about it. We do have room attendants on duty throughout the day until 11 each evening and we'd be happy to service your room later in the day if it is found to have missed service during the day. No excuses on our part it seems as though we messed up and for that I am truly sorry.
Thanks for choosing our property and for sharing your review. We will use your feedback to improve.