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Reviews of Red Lion Inn & Suites Gretna

2.5 out of 5
Red Lion Inn & Suites Gretna
Highway 31,14355, Gretna, NE

Reviews

6.0
Rating 10 - Excellent. 57 out of 531 reviews" "
Rating 8 - Good. 134 out of 531 reviews" "
Rating 6 - Okay. 134 out of 531 reviews" "
Rating 4 - Poor. 113 out of 531 reviews" "
Rating 2 - Terrible. 93 out of 531 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jayne

Traveled with family
Disliked: Staff & service, property conditions & facilities
Was not able to stay. Their website said they had RV parking, there was no RV parking and absolutely nowhere to turn an RV. Parking lot was small, if i had pulled in with truck & camper I would not have been able to turn around.
Stayed 1 night in Apr 2024
Response from DB on Apr 17, 2024
Hi Jayne, I apologized for misunderstanding about the parking. On the website it says that there is Free Cell Parking.

8/10 Good

Brian

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I hoped that the property would be cleaner than the last time I was there, but regardless of updated furniture the carpets still looked dirty and the hallways and common areas were still run down and poor looking.
Stayed 1 night in Apr 2024
Response from AZ on Apr 2, 2024
Good morning, Brian, thanks for taking your time to post the Review. I really appreciate your input. I will definitely look into all the issues you had mentioned. Thanks for staying at Red Lion Inn and Suites.

4/10 Poor

Laurie

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Beds were uncomfortable, baseboards made of noisy tin material. Property felt dingy.
Stayed 1 night in Mar 2024
Response from AZ on Mar 30, 2024
Hi Laurie, thanks for taking your time and post the review. We really appreciate your input. We apologized for your unpleasant day. Thanks for staying at Red Lion inn suite.

10/10 Excellent

Elizabeth

Stayed 1 night in Mar 2024
Response from AZ on Apr 12, 2024
Hi Elizabeth, Thanks for taking your time and posting the Review. Glad to hear that you enjoyed your stay. Thanks for staying at Red Lion Inn and Suites. Hope to serve in future.

2/10 Terrible

Lance M

Traveled with family
Disliked: Amenities
There is nothing to write that is positive about this property, the rooms are not clean! The room I booked was a single queen room with microwave and fridge, they put us in a room with neither of each and also double full size beds, the floors had not been vacuumed, questionable that the sheets were fresh! This place is a Dump!
Stayed 1 night in Feb 2024
Response from AZ on Feb 19, 2024
Thanks for taking your time and post your review. I apologized for you unpleasant experience at Red Lion Inn and Suites. Every day we try to improve our service. Thanks for staying at Red Lion Inn and suites.

2/10 Terrible

pam

Disliked: Staff & service, property conditions & facilities
Other than the bed, no other furniture in the room. Most convenient entrance to room not serviceable. No refrigerator or microwave in the room. Complimentary breakfast consistied of cereal and toast
Stayed 1 night in Feb 2024
Response from AZ on Feb 18, 2024
Thanks for taking your time to post the review. I apologized for your unpleasant stay. Everyday we try to improve our service. Thanks for staying at Red Lion Inn and Suites.

10/10 Excellent

Jasmine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really convenient
Stayed 1 night in Feb 2024
Response from AZ on Feb 12, 2024
Hi Jasmine, thanks for taking time to post the Review. Glad to hear that you enjoyed your stay. Thanks for staying at Red Lion Inn and Suites, Gretna. Hope to serve in future.

4/10 Poor

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AZ on Jan 22, 2024
Thanks for taking your time and post Review. I apologized for your unpleasant experience. Every day we try to improve our service. Thanks for staying at Red Lion Inn and Suites.

6/10 Okay

Debora

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No elevator to second floor. If you did have a microwave and refrigerate in your room, you have to unplug one to use the other . Only sheet and one blanket on your bed. No comforter. Guy at front desk real nice lady from laundy let us use her iron and board .
Stayed 2 nights in Dec 2023
Response from AZ on Jan 21, 2024
Thanks for taking your time posting Review. I apologized for your unpleasant experience. Every day we try to improve our service. Thanks for staying at Red Lion Inn and Suites.

8/10 Good

Roger

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AZ on Dec 21, 2023
Thanks for taking time and posting the review. I glad you enjoyed your stay. Thanks for staying at Red Lion Inn and Suites.

2/10 Terrible

Carol

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is terrible. The doors wouldn't work, there were bugs, and it was filthy dirty. I would not suggest this hotel to anyone. You are better off sleeping in your car.
Stayed 1 night in Sep 2023
Response from AZ on Oct 28, 2023
I apologized for your unpleasant experience. Thanks for your input. Every day we try to improve our service. Thanks for staying at Red Lion Inn and Suites.

6/10 Okay

Stevan

Disliked: Room comfort
Things to consider
Older hotel, stayed in a non-smoking room but when opening the door you could tell it was a smoking room before. Appears smoke still in the paint or carpet. Beds are on a metal platform, no box spring, so mattress didn’t give much.
Stayed 2 nights in Oct 2023
Response from AZ on Nov 1, 2023
Thanks for your input. Every day we try to improve our service. Thanks for staying at Red Lion Inn and Suites.

8/10 Good

Angelica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and enjoyed the mall so close. The breakfast options were disappointing but otherwise all was good.
Stayed 2 nights in Oct 2023
Response from AZ on Oct 23, 2023
Thanks for your review. We try every day to improve our service. Thanks for staying at Red Lion Inn and Suites.

6/10 Okay

Eric

Liked: Cleanliness, staff & service
Soo-so
No mini-fridg, underrenovation only 5 rooms have mini-fridges. Toilet was too low and the water level was too high for man to sit comfortably. .
Stayed 2 nights in Oct 2023
Response from AZ on Oct 22, 2023
Thanks for your input. Every day we try to improve our service. Thanks for staying at Red Lion Inn & Suites.

2/10 Terrible

Casey

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT DO IT!!!
Well the front desk people barely spoke English we had 2 rooms because my sister came with to go to the pumpkin patch & the keys to her room didn't work numerous times & she had to get atleast 5 sets of keys. There was mold in the bathroom of room 119. The bathtubs were filthy. The carpets needed replaced. The breakfast was a joke the oranges were brown and they didn't have any waffle mix. & we were over charged.
Stayed 2 nights in Oct 2023
Response from AZ on Oct 22, 2023
I apologized for your unpleasant experience. Really appreciate all your input. Every day we try to improve our service. Thanks for staying at Red Lion Inn & Suites.

2/10 Terrible

Jason

Disliked: Staff & service, property conditions & facilities
It’s and old motel 8 with a really poor “remodel”
Stayed 3 nights in Oct 2023
Response from AZ on Oct 20, 2023
I apologized for your unpleasant experience. Really appreciate your input. Every day we try to improve our service. Thanks for staying at Red Lion Inn & Suites.

2/10 Terrible

Judy

Stayed 1 night in Sep 2023
Response from AZ on Oct 22, 2023
I apologized for your unpleasant experience. We try every day to improve our service. Thanks for staying at Red Lion Inn & Suites

4/10 Poor

Jason

Disliked: Staff & service, room comfort
Disappointed
Well first off I had a king sweet and when I got there that didn't have any available so all of they had was 2 full-sized beds and the beds were really uncomfortable. And the guy behind the counter was asleep with just feet up on a stool when I walked in.
Stayed 1 night in Sep 2023
Response from AZ on Sep 24, 2023
I apologized for your unpleasant stay. I really appreciate your input. We will definitely try to improve our service. I will definitely talk to the Office Manager regarding the Front desk Clerk. Again thanks for letting us know.

4/10 Poor

Dorothy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty inside and out, Breakfast had very little to choose from. Cereal tasted old even the instant oatmeal tasted old. Would not stay there again
Stayed 4 nights in Sep 2023
Response from AZ on Sep 19, 2023
I really appreciate your input. I apologized that you had un pleasant stay. We will definitely try to improve our service. Thanks for staying at Red Lion & Suites.

6/10 Okay

Kristen

Liked: Staff & service
Disliked: Cleanliness
Inexpensive and convenient.
Carpet was very dirty. Otherwise acceptable.
Stayed 1 night in Sep 2023
Response from AZ on Sep 14, 2023
Thank for your input. We will definitely try to improve our service. Thanks for staying at Red Lion Inn and Suites.

8/10 Good

Lacie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second Chances are worth it!
We stayed at this same hotel a year ago and decided to give it another shot since under new branding/leadership. It was greatly improved, still has a long ways to go but some of the nasty smells and dead bugs from a year ago were not present this year. Keep up the amazing work, hopefully we'll see you again next year!
Stayed 3 nights in Sep 2023
Response from AZ on Sep 6, 2023
Thanks for your input. I am glad you enjoyed your stay. Thanks for staying at Red Lion Inn and Suites.

2/10 Terrible

Daniel

Traveled with family
Disliked: Amenities
This is not a Red Lion, it might be that name, but it’s an old Super 8. Had I not booked it I would have left The room was clean, but everything getting to it was not. The outside was full of weeds and garbage. If we rated it it would be one star. The fridge was not in the room. But the TV worked. Breakfast was very limited and my bagel had been there a while (one bite and it went to the garbage). Waffle was good😂 Sorry but I would not recommend this place to anyone. I’m usually very mellow and flow with what we are given, this one was bad. Not sure how Red Lion allows its name to be associated with this place.
Stayed 2 nights in Sep 2023
Response from AZ on Sep 4, 2023
Thanks for your input. I will definitely will address to the House Keeper and also try to improve our service. Thanks for staying at Red Lion Inn & Suites.

2/10 Terrible

Theodore, Indianapolis

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Desk clerk nice. Room clean but very sparsely furnished. Area aroundwas seedy. We did not stay
Stayed 1 night in Aug 2023
Response from AZ on Sep 1, 2023
Thanks for you input. We will definitely try to improve our service.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent room at a very reasonable price. Bed comfortable, AC worked well despite a south-facing window and hundred-degree temperatures, no problems with highway noise despite proximity of I-80. A little trouble with the wi-fi password—what looked like an upper-case L on the key envelope was actually supposed to be lower-case. Make that a little clearer, for future guests?
Stayed 1 night in Aug 2023
Response from AZ on Aug 28, 2023
I am glad you enjoyed your stay. Thanks for staying at Red Lion Inn & Suites!

4/10 Poor

michael

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
There was no refrigerator or microwave The bathroom was so small you had to stand to the side between wal and toilet to close the door People left garbage bags out in front of their rooms and the hallway smelled horrible Definitely not a good experience
Stayed 1 night in Aug 2023
Response from AZ on Aug 24, 2023
Thanks for your input. We will definitely try to improve our service. Thanks for staying at Red Lion Inn & Suites.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in took 25 minutes; I had a confirmation email and conf. # but staff could not seem to find it, barely spoke to communicate to me what the issue was. I considered the room unsafe because there was a broken hair dryer (it heated but did not blow air, so there was no sound to alert anyone to it being on—FIRE hazard. The walls were covered in dirt (I took photos), stickers from clothing (there was an outlet mall across the parking lot) stick to bathroom walls, and strong odor in room. The spot for the microwave and mini fridge were empty, there were none (both are amenities listed on the website). If I could give a negative star, I would.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 25, 2023
Dear David,Thank you for your feedback. Please know that our systems sometimes have issues syncing with third-party sites, resulting in such situations. We sincerely apologize for the inconvenience, nevertheless, and for any unsatisfactory service you received. Forgive us as well for the condition of the room you received. Guest feedback only helps us improve, and that is what we intend to do. Once again, we appreciate you sharing your experience and wish you happier travels.

4/10 Poor

Michael

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Dirtiest room I ever stayed in
Stayed 2 nights in Aug 2023
Response from AZ on Aug 17, 2023
Thanks for you input, we will definitely take action on this issue. Thanks for staying @ Red Lion Inn & Suites.

6/10 Okay

Michael

Stayed 1 night in Aug 2023
Response from AZ on Aug 15, 2023
Thanks for staying at Red Lion Inn & Suites, Gretna!

6/10 Okay

Kent

Traveled with family
Liked: Room comfort
Room had no frig , but they brought one up to room
Stayed 1 night in Aug 2023
Response from Jeff on Aug 14, 2023
Thanks for your input. I will definitely address this issue. Thanks for staying at Red Lion Inn & Suites, Gretna

2/10 Terrible

Janel

Stayed 1 night in Aug 2023
Response from AZ on Sep 12, 2023
Thanks for your input. I apologized for your unpleasant stay. We will definitely try to improve our service. Thanks for staying at Red Lion Inn & Suites.

6/10 Okay

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities
When we checked in the room did not have a refrigerator or microwave. The staff was friendly . Also the room keys were not dependable .
Stayed 4 nights in Aug 2023
Response from DB on Aug 9, 2023
I really appreciate you input. I will definitely address to the upper level. Thanks for staying @ Red Lion Inn & Suites, Gretna.

10/10 Excellent

Bree

Stayed 1 night in Jul 2023
Response from AZ on Aug 22, 2023
Thanks for staying @ Red Lion Inn & Suites!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sonny on Jul 28, 2023
Dear Guest,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Red Lion Inn & Suites. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Red Lion Inn & Suites guest service team

8/10 Good

David

Liked: Cleanliness, staff & service
Pool was being repaired. No spoons for yogurt. Had to ask for coffee
Stayed 1 night in Jul 2023
Response from Sonny on Jul 19, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon

6/10 Okay

Colbi

Stayed 1 night in Jul 2023
Response from Sonny on Jul 18, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Red Lion Inn & Suites. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Red Lion Inn & Suites guest service team

8/10 Good

thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I could tell they are at the beginning of a change of brands.
Stayed 1 night in Jul 2023
Response from Sonny on Jul 11, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Red Lion Inn & Suites. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Red Lion Inn & Suites guest service team

8/10 Good

Dan

Traveled with family
OK at best. Bed very comfortable
Stayed 1 night in Jul 2023
Response from Sonny on Jul 9, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Red Lion Inn & Suites. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Red Lion Inn & Suites guest service team

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sonny on Jul 6, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Red Lion Inn & Suites. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Red Lion Inn & Suites guest service team

8/10 Good

Björn

Stayed 1 night in Jul 2023
Response from Sonny on Jul 5, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Red Lion Inn & Suites. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!- Red Lion Inn & Suites guest service team

4/10 Poor

Brenda

Business traveler
Stayed 4 nights in Jun 2023
Response from Sonny on Jul 2, 2023
Hello, Brenda,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I humbly request that you contact me directly to discuss your experience in more detail.I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. I look forward to hearing from you and learning how we can make this right. Sincerely,Sonny Mohandas, General Manager

2/10 Terrible

Greg

Liked: Staff & service
Disliked: Property conditions & facilities
I'm low-maintenance, but this is lower
I have stayed in several miserable places around the world and consider myself low-maintenance when it comes to lodging, but this has taken low-maintenance to a new low. There has been little to no investment in keeping this rebranded Super 8 up, but as the only place nearby I'm sure it continues to generate cash for the owners. To their credit, my bed was new and comfortable, but otherwise every single aspect of the physical building was in very poor shape. The smell of smoke permeated the carpet. The bathroom, while clean, featured cracks, a lifeless fan, and threadbare towels. Breakfast consisted of two cereals, pairs of white bread wrapped in cellophane and a waffle-maker.
Stayed 2 nights in Jun 2023
Response from Sonny on Jun 29, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. I look forward to hearing from you and learning how we can make this right. Sincerely,General Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I80 pit stop
Clean and a nice place to sleep or shop at outlets!
Stayed 1 night in Jun 2023
Response from Sonny on Jun 25, 2023
Thanks for your kind review and look forward to serve you in the near future.Thank YouManagement

6/10 Okay

Pamela

Liked: Cleanliness, staff & service, room comfort
Failed promise
We chose this hotel because they had a king available and when we arrived there were none!
Stayed 1 night in Jun 2023
Response from Sonny on Jun 25, 2023
I am sorry to hear that your stay did not meet your expectations. We do have only 4 King rooms in our property and your room was on out of order on your arrival date. We will make sure this won't happen in your future stays.Thanks

6/10 Okay

GeorgeAnn

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not what it seems… No Pool don’t be fooled
The beds were horrible… room had no seating except bed and whimpy computer chair, pool closed room smelled like cigarettes bad in a non smoking room, breakfast was 2- cereals orange juice some kind of bread that was 2 inches thick and activia yougart and waffles but the waffle maker was not working … coffee still in brewer more of a “workers” hotel than a family vacation hotel
Stayed 1 night in Jun 2023
Response from Sonny on Jun 29, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.Sincerely,General Manager

2/10 Terrible

Leslie

Stayed 1 night in Jun 2023
Response from Sonny on Jun 29, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.Sincerely,General Manager

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Idk about other rooms but I had no microwave or fridge in mine. Nice big TV though. Comfortable clean bed. Good place to stay for the price
Stayed 1 night in May 2023
Response from Sonny on May 29, 2023
Thank you for choosing us for Red Lion Inn and Suites Gretna. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to our hotel in the near future.Management

10/10 Excellent

Kirt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is under new owners. They are updating hotel. The room we had was simple, but clean and just what we needed to sleep for the night. Breakfast was basic, but aren’t they all. It was just what you expect for continental breakfast- worked for us. Price was super reasonable.
Stayed 1 night in May 2023
Response from Sonny on May 26, 2023
Dear guestPlease consider this an uncommon instance,(change from Super8 to Red Lion Inn & Suites) and allow us to bring about the necessary improvements in this regard with the help of your valuable feedback. We hope this did not take away much from your overall experience with us, and we eagerly look forward to hosting you more successfully in the future. We are sanguine that you shall notice the difference on your next visit!Thank YouSonny (Manager) and our Staff

6/10 Okay

Miroslav Manso

All good
Stayed 1 night in May 2023
Response from Sonny on May 26, 2023
Dear guest,Thank you for sharing a review of your recent experience. Our team here at Red Lion Inn & Suites iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon. ThanksSonny

4/10 Poor

Karla

Traveled with family
Liked: Staff & service
We were misled with false advertising about us having a pool in the hotel. No pool.
Stayed 1 night in May 2023
Response from Sonny on May 26, 2023
Please consider this an uncommon instance,(Changing from Super8 to Red Lion Inn & Suites) and allow us to bring about the necessary improvements in this regard with the help of your valuable feedback. We hope this did not take away much from your overall experience with us, and we eagerly look forward to hosting you more successfully in the future. We are sanguine that you shall notice the difference on your next visit!

6/10 Okay

chris

Stayed 1 night in May 2023
Response from Sonny on Jun 25, 2023
Hi ChrisThank you for telling us about your recent stay. If you don't mind, please reach out to our Guest Service Manager, Sonny Mohandas, to discuss your experience in more detail. Customer satisfaction is our No. 1 priority here at Red Lion t Inn & Suites, and we'd love another opportunity to wow you.Thank You