Ratings based on 455 Verified Reviews

4.2 out of 5
82% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by Craig

Satisfied

Posted Jan 3, 2017 on Hotels
Had a nice stay. Heated pool. Liked the room. Some construction and remodelling going on. Housekeeping needs to ensure fridge is cleaned. I would stay there again.
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
We are glad to hear you had a satisfying stay and hope you return once our renovations are complete. Thank you for alerting us about your fridge. This will be passed along to our housekeeping department.
3 out of 5
by A verified traveler

Comfort Suites.

Posted Jan 3, 2017 on Hotels
Facility is currently under renovation. Location is not the best.
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
Thank you for staying with us and leaving candid feedback. We do hope you visit us after our renovation is c complete to see what all we have to offer.
2 out of 5
by A verified traveler

Construction and toilets wouldn't flush.

Posted Dec 23, 2016
We had a room where construction was going on. Mattresses where all outside. Ruins the view. Then the toilet wouldn't flush and the shower head was to low for my son which he is 5'11. Waste of my money.
Comment from Hotel Management
Dec 28, 2016 by Brittany R., Brand Champion, Hotel Management
Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.
2 out of 5
by A verified traveler

double charged!

Posted Nov 28, 2016 on Hotels
Crown hotel charged for my staying duplicated, which I already paid for the room through hotels.com Air Conditioner is loud in quiet environment.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.
4 out of 5
by A verified traveler

Very friendly and accommodating

Posted Nov 24, 2016 on Hotels
The staff were extremely friendly and accommodating. The room was very large and had everything we needed. The only problem is that our room wasn't cleaned daily.
Comment from Hotel Management
Nov 27, 2016 by General Manager, Hotel Management
Thank you for you feedback! We are pleased your room was accommodating and that the staff was extremely friendly! Thank you for bringing the cleanliness of your room to our attention, we will definitely make sure our housekeeping team is made aware.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice new hotel

Posted Nov 16, 2016 on Orbitz
Pros: Location and beautiful view of nature.
Cons: The walls were very thin and we could hear the people in the next room yawning in the morning. The bathroom was not clean, dirt swept into corners.
Location: Everything! Shopping, entertainment and food.
The facility was beautiful with amazing views. We were in the Lakeside building and love the location, easy parking. It was obvious that everything is new.
Comment from Hotel Management
Nov 22, 2016 by Brittany R, Brand Champion, Hotel Management
Thank you for your review! I am glad you enjoyed your stay and thank you for making us aware of the issues with your room. We hope that once our renovations are completed these issues will be rectified as well.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2016
Cons: Salad bar had expired vegetables on it, staff corrected upon mentioning. At dinner wait staff was hard to find on arrival. Took 25 minutes to find.
Room was excellent. Laundry facilities were great. Had billiards tables.
Comment from Hotel Management
Nov 16, 2016 by Brittany R, Hotel Management
Thank you for your candid review! I am so sorry to hear that the restaurant did not meet your expectations. We will get this information to our team and have them address these issues. We look forward to you giving us another chance to make things right!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 30, 2016
Great time, service, and location. Friendly staff and knowledgable.
Comment from Hotel Management
Nov 9, 2016 by Brittany R, Hotel Management
Thank you for your feedback! We are glad you enjoyed your stay with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from GA

Nice hotel in quiet, serene setting.

Posted Oct 19, 2016
Pros: Check in staff was very kind and thoughtful.
The hotel is very nice. It sits back in a nice wooded area. We enjoyed the quiet, relaxing atmosphere.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 17, 2016 on Hotels