Worst hotel experience
Posted Jul 25, 2015
I recently visited the Sleep Inn in Peachtree City, GA. I got there approximately 11:30 P.M. because my boyfriend drives trucks and was coming in. Well, the first room I received was already occupied, when I went to the front desk the lady said she had no idea who was even in it. The second room I received the lights in the bathroom didn't work. Livid and tired I get another room, checked all the lights, moved my stuff to that room, and laid down and watched a little television. As I was laying down, I noticed a rather large spider in the corner! So, I went back to the front desk to let the lady know. She seemed quite aggravated with me at this time. Not caring, I let her know I needed another room. She told me I needed to write everything down because the owner wouldn't be happy with her moving me so much. I got back to my third room to retrieve my stuff and there was ANOTHER insect (the picture attached is this insect) of some type crawling on the wall. Got to my fourth room and was still not pleased; however, I was exhausted from driving 2 hours and moving 4 times. When I asked if I could have a late check out so I could actually get some rest, she informed me that I could only stay until 12. Nothing was done to show they were sorry for the inconvenience. Highly disappointed!
Comment from Hotel Management
Aug 7, 2015 by firstname.lastname@example.org, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sleep Inn Hotel