Ratings based on 385 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
Hotel was in an excellent location, very close to all restaurants and bars. Rooms were a bit dated but the staff was top notch, highly recommend the service
Comment from Hotel Management
Dec 13, 2017 by Guest Experience Manager , Hotel Management
Thank you for your review on your recent stay and for your recommendation. We hope that you enjoyed the many perks of our hotel including it's convenience to restaurants and bars in the island's entertainment capital. In regards to our rooms, we are currently in the process of modernizing our accommodations with brand new fittings for a comfortable stay based on our guest’s feedback in the past. We'd like to thank you for choosing the Bay Gardens Resorts and look forward to welcoming you in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Stamford, UK

Nice beach hotel with beautiful gardens

Posted Dec 1, 2017
Friendly and helpful staff, well maintained property, good food.
Comment from Hotel Management
Dec 4, 2017 by Guest Experience Manager , Hotel Management
Thank you for your review and for sharing those lovely pictures of our property. We appreciate your positive comments and hope you enjoyed your stay with us. Our friendly and helpful staff do their best in having our guest feel as welcomed as possible and we are glad you were no exception to this.
4 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad

Great stay...

Posted Nov 27, 2017
Pros: The hotel was clean. My room view was great. Beds comfortable.
Cons: My somewhat bad experience was on one night I went out and my room key card wouldn't work. The security tried for 40mins to get me in. My son woke up.
Location: It’s on the beach. Short taxi drive to the Gros Islet street party and the Mariner. Wide choice of dinning options within walking distance.
The professionalism, courtesy and friendliness of the staff was excellent. Our group was on a sporting trip and needed an early breakfast. They prepared sandwiches, fruit, pastry and delivered it the night before. That was awesome. Never have I ever received such service. The hotel taxi shuttle service was very accommodating to drop us and come back late at night from our victory celebrations. It was a great experience and I will stay there again.
Comment from Hotel Management
Nov 28, 2017 by Guest Services Agent, Hotel Management
Thank you for leaving a review of your recent stay with us. We would like to first apologize for the inconvenience faced with your room key card and we will look into providing a more efficient service to our guests. As we pride ourselves in hospitality, we are delighted to hear of your wonderful experiences, and we are more than pleased to know that you had an enjoyable stay. We value the feedback of all our customers as we hope to ensure that everyone has a comfortable stay. On behalf of the team, thank you for choosing us and we look forward to welcoming back once again.
4 out of 5
Recommended
for Everyone
by A verified traveler from trinidad

Really nice visit

Posted Oct 15, 2017
The staff are exceptional. The rooms are nice and clean. The pool and sea are great. The view was amazing. The internet was ok for the most part
Comment from Hotel Management
Oct 19, 2017 by Guest Experience Manager , Hotel Management
Thank you Paul for taking the time to leave us a review. It is very good to hear that you found convenience from our location, comfort in our rooms and use for our facilities. Lovely sunset photo by the way. Besides this, we’d like to extend our sincerest apologies to you for all the above mentioned. We are sorry to hear that you weren’t very pleased with some of our room amenities. We appreciate all opportunities to better our service to all our guests and wish you’d have notified us of this as we do supply microwaves to all room categories at the resort upon request. We are certainly disappointed that your stay was not all that it could have been. Your comments have been shared with our executive administration and these issues will be looked into immediately.
3 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice place with some problems

Posted Oct 15, 2017
PROS: The hotel is in a nice location by the beach, the rooms bed was comfy and the a/c worked great, hotel staff were nice and polite, pool was nice, the bar & happy hour was awesome, the gym is small but serves its purpose, 15 min walk to Rodney Bay Mall, a supermarket and other restaurants. I recommend “Matthews” to dine and recommend “Liz’s Roti” right on the beach who kept my wife and I fed the majority of the week (thank god and I’ll explain shortly). CONS: The rooms are a bit outdated and offer electric teapots instead of coffee makers. A microwave would’ve been nice as well. We had an ant infestation that was slightly bothersome. Our garden view room had a view of the side of the spa, an open field and what appeared to be a boat repair dock. The Hi-Tide restaurant was overpriced with less than average quality food and the service was just as poor with an order of oatmeal taking over 20 minutes to get. However, our biggest pet peeve were the stray cats that were allowed to roam the grounds and roam the restaurant WHILE YOU DINE! This is a very disgusting practice and the wait staff does nothing to remove them. The cats also use sections of the beach as a litter box which kept us from fully enjoying it. Lastly, the WiFi was cut the night BEFORE our checkout. :( All in all, the place is nice but could be amazing. Would recommend if u don’t mind cats while you eat.
Comment from Hotel Management
Nov 3, 2017 by Guest Experience Manager , Hotel Management
Thank you Paul for taking the time to leave us a review. It is very good to hear that you found convenience from our location, comfort in our rooms and use for our facilities. Lovely sunset photo by the way. Besides this, we’d like to extend our sincerest apologies to you for all the above mentioned. We are sorry to hear that you weren’t very pleased with some of our room amenities. We appreciate all opportunities to better our service to all our guests and wish you’d have notified us of this as we do supply microwaves to all room categories at the resort upon request. We are certainly disappointed that your stay was not all that it could have been. Your comments have been shared with our executive administration and these issues will be looked into immediately.
3 out of 5
by A verified traveler from Winterfell

Nice but could use some upgrades

Posted Oct 14, 2017
Good location, staff were nice, happy hour drinks great, pool was nice, rooms a bit outdated, restaurant food was “meh”, too many stray cats. :(
Comment from Hotel Management
Oct 19, 2017 by Guest Experience Manager , Hotel Management
Thank you Jon for staying with us and also for your review. We are glad to hear that you were pleased with our location, staff and amenities as well as our happy hour drinks.In reference to our rooms, we are currently in the process of modernizing our accommodations with brand new fittings for a comfortable stay based on our guests feedback in the past. We have noted your comments and will do all we can to continuously improve all round and in particular where necessary.
4 out of 5
Recommended
for Everyone
by A verified traveler from New york

Nice hotel on the beach

Posted Oct 10, 2017
Pros: On the beach
Cons: Wish my room had a microwave
A great hotel for family or with a partner. When I went to eat dinner at grounds and the staff found out it was my birthday I got a special drink on the house which tasted awesome. The bartenders were very nice and kept us entertained. Food wasn't bad there's a 15min walk to a strip mall type area that had KFC Subway liquor store supermarket etc. There's water activities for all ages. Every Friday there's a street party nearby, the hotel arrange a shuttle that takes you to and fro for a small fee. Overall it was a really nice experience.
Comment from Hotel Management
Oct 19, 2017 by Guest Experience Manager , Hotel Management
Thank you Lavie for taking the time to share your valuable feedback on your recent stay with us. We encourage all of our guests to notify us during their stay of any issues or concerns that they may have so that we may have the opportunity to rectify them right away. Upon receipt of your request, the matter could have been easily resolved as microwaves are available in-room on a request basis subject to availability. We are absolutely thrilled however to hear that you enjoyed your complimentary birthday drink and that you had a really nice experience staying with us. Happy Belated Birthday from the Bay Gardens Staff to you, we hope you return soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York NY

Great

Posted Sep 7, 2017
My stay at Bay Gardens Beach Resorts was a Great experience. My sons and I really enjoyed ourselves. We are already planing on our returns. The staffs were very pleasant and helpful. My thanks goes out in particular to Ms Samantha, Kenneth, Rita, Frany. Also to the guards Timothy, Trenton, and Claudius. You guys in my eyes are the forefront of BGBR thanks again for making my experience greater than expected keep up the good work. "(We can't always please everyone)"
Comment from Hotel Management
Sep 11, 2017 by Dinesh Daswani - Guest Manager, Hotel Management
It is great to hear that your family had a wonderful experience and we will be sure to pass on all your compliments to the team members. We truly hope that you took away some great memories and visit us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Posted Sep 5, 2017
I loved the hotel, I stayed there twice before. Actually got married there a few years ago.The staff were wonderful and very helpful.
Comment from Hotel Management
Sep 11, 2017 by Dinesh Daswani - Guest Manager, Hotel Management
Thank you for choosing to experience Bay Gardens Resorts several times. We are glad to once again provide you with the comforts and relaxation of a true Saint Lucian vacation. Hope you welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, Manitoba, Canada

Lovely hotel by the beach

Posted Aug 23, 2017
Cons: We found the prices at the restuarant to be a bit inflated.
My family (husband and 3year old) and I absolutely loved this hotel. It was just perfect for us. Upon arrival the staff were very welcoming and check-in was fast, we even got an upgrade without requesting. The hotel grounds were meticulous and the room was quite large, clean and had comfortable beds. The view from our room (#509) was absolutely breathtaking. We loved how close the beach was and especially loved the water park - that was so much fun. The hotel was conveniently located to restaurants, a mall and grocery store, all within a 15 minute walk. Another feature that was impressive was the gym. The gym was fully equipped, even more equipped than most hotels we have stayed in in Canada. So this was a really nice bonus. Overall, this hotel was ideal for my family and we would definitely stay there again if we ever go back to St. Lucia.
Comment from Hotel Management
Aug 24, 2017 by Guest Services Agent, Hotel Management
Thank you for leaving us this review. We are delighted to learn that you enjoyed our facilities especially the gym and water park. We pride ourselves on creating the most comfortable environment for our valued guest and happy that you had an enjoyable stay with us. We look forward to welcoming in the near future.